Patient Navigator Administration Team
2 weeks ago
RESPONSIBILITIESAdministration duties for inpatient and outpatient bookings. Coordinate all patient bookings in line with agreed processes and timelines, ensuring information is captured and recorded accurately across the relevant booking systems. Issue written confirmation of outpatient clinic appointments to patients, Consultants and their medical secretaries and serve as the first point of contact for any queries. Prepare clinic notes for Consultants, request the import of any external imaging in to Trust systems via the Image Exchange Portal and assign these images to the patient record.
Manage the administration of all Private Care outpatient clinic templates to include both Consultant regular templates and ad hoc requests. Capture Consultant leave to ensure it is properly reflected within the Clinic template. 2 - Outpatient Clinic Management Provide administrative support and front of house cover during outpatient clinics, managing the process of patient registration. Ensure that all outpatient clinics run efficiently and to plan, pre-empting any issues before they occur to ensure corrective action can be taken.
Escalate any issues to the Service Manager and Head of Operations, making thoughtful recommendations as to how these might be resolved Work with the Consultants to understand the next steps for all outpatients in clinic and promptly book radiology and/or follow up appointments, preferably as they leave clinic. Manage the timely export of charge sheets to Private Cares outsourced billing provider. 3 - Radiology Bookings Coordinate all patient bookings in line with agreed processes and timelines, ensuring information is captured and recorded accurately across the relevant booking systems. Issue written confirmation of radiology appointments to patients, Consultants and their medical secretaries and serve as the first point of contact for any queries.
Develop and implement a process to ensure that paper-based image request forms from outpatient clinics are uploaded to ICE and patients are booked without delay. Manage the rota for Consultant Radiologists undertaking ultrasound in Private Care outpatients to ensure there is adequate cover for all lists, escalating any concerns to the Service Manager in a timely manner. Ensure that all images are reported by Consultant Radiologists within agreed timescales and that any breaches or issues are addressed directly with them and escalated as appropriate. 4 - Inpatient and Day Case Bookings Maintain an up-to-date theatre template for regular lists and work alongside the theatre scheduling team to accommodate ad-hoc bookings, in a timely and responsive manner, keeping all relevant parties involved of progress.
Coordinate all patient bookings in line with agreed processes and timelines, ensuring information is captured and recorded accurately across the relevant booking systems. Issue written confirmation of inpatient and day case bookings to patients, Consultants and their medical secretaries and serve as the first point of contact for any queries. Ensure that the necessary pre-authorisations are secured from sponsors of care and that any extensions to length of stay are proactively managed, working with the ward clinical teams to obtain any relevant information. Communicate onward actions or important information to the relevant teams, in particular, pre-operative assessment and billing and revenue assurance.
5 - Private Care Service Standards Develop expert knowledge of Private Cares service offering and a robust understanding of the entire patient pathway. Contribute to the development and delivery of service standards and KPIs for Private Cares booking function, ensuring that they are market competitive, meet the needs of key stakeholders and delivery against them is tracked. Work with the Service Manager for Private Care to review demand and capacity and ensure that additional capacity is made available as required, to meet demand and performance targets. Ensure that all written patient correspondence is highly accurate and professionally formatted with excellent use of spelling and grammar.
6 - Patient Navigation Assume responsibility for the continuity of patient care from first outpatient attendance through to admission, ensuring always, that patients are aware of the next steps in their journey and know who to contact with any queries. Develop a cloud-based action tracking mechanism so that all stakeholders can see at a glance where a particular patient is in their journey. Proactively manage the patient journey within outpatients and radiology, ensuring that each stage (booking, reporting and follow up) is delivered in accordance with Private Care KPIs and the patient enjoys an exceptional and attentive experiencev1.0 November 2022. Ensure that any highlighted next steps are appropriately actioned to ensure there are no administrative delays to patient care.
7 - Systems Train as a super-user of Trust booking, information and patient naviga
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Patient Navigator Administration Team
2 weeks ago
Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full timeThe Private Care Patient Navigator is required at all times to promote Private Care values and to contribute to achieving Private Care’s strategy, goals and objectives. The post holder’s role in promoting and furthering these objectives will be commensurate with grade and designated responsibilities. The post holder is responsible for the administrative...
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Patient Navigator Administration Team
1 week ago
Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full timeJob summary The Private Care Patient Navigator is required at all times to promote Private Care values and to contribute to achieving Private Care's strategy, goals and objectives. The post holder's role in promoting and furthering these objectives will be commensurate with grade and designatedresponsibilities. The post holder is responsible for the...
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Outpatient and Radiology Patient Navigator
2 weeks ago
Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full timeThe Private Care Patient Navigator is required at all times to promote Private Care values and to contribute to achieving Private Care’s strategy, goals and objectives. The post holder’s role in promoting and furthering these objectives will be commensurate with grade and designated responsibilities. The postholder is responsible for the administrative...
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Outpatient and Radiology Patient Navigator
2 weeks ago
Stanmore, Greater London, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full timeThe Private Care Patient Navigator is required at all times to promote Private Care values and to contribute to achieving Private Care's strategy, goals and objectives. The post holder's role in promoting and furthering these objectives will be commensurate with grade and designatedresponsibilities.The postholder is responsible for the administrative...
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Patient Care Navigator
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Patient Care Navigator
2 weeks ago
Stanmore, Greater London, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full timeThis post is to support patients referred on a suspected cancer pathway to the London Sarcoma Service, with an aim to deliver an accelerated pathway from referral to treatment. Development of the role will be led by the needs of the patient. The post holder must be adaptable and willing to work flexibly as the service progresses. The post holder will work...
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Patient Pathway Administrator
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Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full timeThe Royal National Orthopaedic Hospital prides itself on being the leading centre for the treatment of patients with orthopaedic and neuro-muscular conditions. Our busy division is looking for a Patient Pathway Administrator to join the team on a substantive basis. This post offers an excellent opportunity for an experienced, enthusiastic and conscientious...
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Patient Pathway Administrator
3 weeks ago
Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full timeThe Royal National Orthopaedic Hospital prides itself on being the leading centre for the treatment of patients with orthopaedic and neuro-muscular conditions. Our busy division is looking for a part time patient pathway administrator to join the team on a substantive basis. This post offers an excellent opportunity for an experienced, enthusiastic and...
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Patient Pathway Administrator
2 months ago
Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full timeThe Royal National Orthopaedic Hospital prides itself on being the leading centre for the treatment of patients with orthopaedic and neuro-muscular conditions. Our busy division is looking for a Patient Pathway Administrator to join the team on a substantive basis. This post offers an excellent opportunity for an experienced, enthusiastic and conscientious...
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Patient Pathway Administrator
2 weeks ago
Stanmore, Greater London, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full timeThe Royal National Orthopaedic Hospital prides itself on being the leading centre for the treatment of patients with orthopaedic and neuro-muscular conditions.Our busy division is looking for a part time patient pathway administrator to join the team on a substantive basis. This post offers an excellent opportunity for an experienced, enthusiastic and...
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Patient Pathway Administrator
3 weeks ago
Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full timeJob summary The Royal National Orthopaedic Hospital prides itself on being the leading centre for the treatment of patients with orthopaedic and neuro-muscular conditions. Our busy division is looking for a part time patient pathway administrator to join the team on a substantive basis. This post offers an excellent opportunity for an experienced,...
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Patient Pathway Administrator
2 weeks ago
Stanmore, Greater London, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full timeJob summary The Royal National Orthopaedic Hospital prides itself on being the leading centre for the treatment of patients with orthopaedic and neuro-muscular conditions. Our busy division is looking for a part time patient pathway administrator to join the team on a substantive basis. This post offers an excellent opportunity for an experienced,...
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Patient Pathway Administrator
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Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full timeAs a result of the expansion, development and continued improvement of our service within Imaging we require an enthusiastic and motivated individual to join our clerical support team. We are pleased to be able to offer this exciting opportunity to play a vital role in planning and delivering this service in the future. The successful applicant will possess...
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Patient Pathway Administrator
2 weeks ago
Stanmore, Greater London, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full timeAs a result of the expansion, development and continued improvement of our service within Imaging we require an enthusiastic and motivated individual to join our clerical support team.We are pleased to be able to offer this exciting opportunity to play a vital role in planning and delivering this service in the future. The successful applicant will possess a...
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Private Care Team Leader
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Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full timeThe post holder will provide timely, efficient and effective Team leadership to the Private Care booking teams, ensuring that services are efficient, responsive, and deliver exceptional standards of customer experience to our users. They will ensure that all operational performance KPIs within the booking teams are achieved and drive forward improvements...
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Patient Pathway Coordinator
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Patient Pathway Lead
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Assistant Patient Administrator
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Patient Pathway Administrator
1 week ago
Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full timeThe post holder will be responsible for providing a comprehensive and patient orientated reception and booking service for the imaging/centralised booking office. This is a multi-skilled role and the post holder will be expected to rotate on a regular basis between back office and front of house duties. For those who will have a reception function this...
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Patient Pathway Administrator
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Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full timeThe post holder will be responsible for providing a comprehensive and patient orientated reception and booking service for the imaging/centralised booking office. This is a multi-skilled role and the post holder will be expected to rotate on a regular basis between back office and front of house duties. For those who will have a reception function this...
