Patient Navigator Administration Team

6 months ago


Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

The Private Care Patient Navigator is required at all times to promote Private Care values and to contribute to achieving Private Care’s strategy, goals and objectives. The post holder’s role in promoting and furthering these objectives will be commensurate with grade and designated
responsibilities.

The post holder is responsible for the administrative management and development of Private Care’s booking service, smooth running of the service, ensuring that all private patients enjoy an exceptional experience, are clear about the next steps in their journey and experience continuity of care. This is a floating role, which covers outpatient, inpatient, radiology bookings and patient enquiries.

The post holder will be required to work flexibly on a rota basis to ensure there is service cover which will run from:
08.00 - 20.00 Monday to Friday

08.00 - 13.00 Saturday.

Uniform will be provided. The post holder will be expected to work flexibly and cover reception duties on a rotational basis.

The post holder is responsible for the administrative management and development of Private Care’s administration of the patient booking service, smooth running of clinics and bookings, ensuring that all private patients at RNOH enjoy an exceptional experience, are clear about the next steps in their journey and experience continuity of care.

1 - Outpatient Bookings and Administration

2 - Outpatient Clinic Management

3 - Radiology Bookings

4 - Inpatient and Day Case Bookings

5 - Private Care Service Standards

6 - Patient Navigation

7 - Systems

Royal National Orthopaedic Hospital NHS Trust (RNOH) is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro-musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the trust. RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world’s most complex and innovative care to our patients.

RNOH is rated good by the CQC and covers two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility.

RESPONSIBILITIES
Administration duties for inpatient and outpatient bookings.
- Coordinate all patient bookings in line with agreed processes and timelines, ensuring information is captured and recorded accurately across the relevant booking systems.
- Issue written confirmation of outpatient clinic appointments to patients, Consultants and their medical secretaries and serve as the first point of contact for any queries.
- Prepare clinic notes for Consultants, request the import of any external imaging in to Trust systems via the Image Exchange Portal and assign these images to the patient record.
- Manage the administration of all Private Care outpatient clinic templates to include both Consultant regular templates and ad hoc requests.
- Capture Consultant leave to ensure it is properly reflected within the Clinic template.

2 - Outpatient Clinic Management
- Provide administrative support and front of house cover during outpatient clinics, managing the process of patient registration.
- Ensure that all outpatient clinics run efficiently and to plan, pre-empting any issues before they occur to ensure corrective action can be taken.
- Escalate any issues to the Service Manager and Head of Operations, making thoughtful recommendations as to how these might be resolved
- Work with the Consultants to understand the next steps for all outpatients in clinic and promptly book radiology and/or follow up appointments, preferably as they leave clinic.
- Manage the timely export of charge sheets to Private Care’s outsourced billing provider.

3 - Radiology Bookings
- Coordinate all patient bookings in line with agreed processes and timelines, ensuring information is captured and recorded accurately across the relevant booking systems.
- Issue written confirmation of radiology appointments to patients, Consultants and their medical secretaries and serve as the first point of contact for any queries.
- Develop and implement a process to ensure that paper-based image request forms from outpatient clinics are uploaded to ICE and patients are booked without delay.
- Manage the rota for Consultant Radiologists undertaking ultrasound in Private Care outpatients to ensure there is adequate cover for all lists, escalating any concerns to the Service Manager in a timely manner.
- Ensure that all images are reported by Consultant Radiologists within agreed timescales and that any breaches or issues are addressed directly



  • Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    RESPONSIBILITIESAdministration duties for inpatient and outpatient bookings. Coordinate all patient bookings in line with agreed processes and timelines, ensuring information is captured and recorded accurately across the relevant booking systems. Issue written confirmation of outpatient clinic appointments to patients, Consultants and their medical...


  • Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    The Private Care Patient Navigator is required at all times to promote Private Care values and to contribute to achieving Private Care’s strategy, goals and objectives. The post holder’s role in promoting and furthering these objectives will be commensurate with grade and designated responsibilities. The postholder is responsible for the administrative...


  • Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    The Royal National Orthopaedic Hospital prides itself on being the leading centre for the treatment of patients with orthopaedic and neuro-muscular conditions. Our busy division is looking for a Patient Pathway Administrator to join the team on a substantive basis. This post offers an excellent opportunity for an experienced, enthusiastic and conscientious...


  • Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    The Royal National Orthopaedic Hospital prides itself on being the leading centre for the treatment of patients with orthopaedic and neuro-muscular conditions. Our busy division is looking for a part time patient pathway administrator to join the team on a substantive basis. This post offers an excellent opportunity for an experienced, enthusiastic and...


  • Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    The Royal National Orthopaedic Hospital prides itself on being the leading centre for the treatment of patients with orthopaedic and neuro-muscular conditions. Our busy division is looking for a Patient Pathway Administrator to join the team on a substantive basis. This post offers an excellent opportunity for an experienced, enthusiastic and conscientious...


  • Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    The post holder will provide timely, efficient and effective Team leadership to the Private Care booking teams, ensuring that services are efficient, responsive, and deliver exceptional standards of customer experience to our users. They will ensure that all operational performance KPIs within the booking teams are achieved and drive forward improvements...


  • Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    The post holder will be responsible for providing a comprehensive and patient orientated reception and booking service for the imaging/centralised booking office. This is a multi-skilled role and the post holder will be expected to rotate on a regular basis between back office and front of house duties. For those who will have a reception function this...


  • Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    The post holder will be responsible for providing a comprehensive and patient orientated reception and booking service for the imaging/centralised booking office. This is a multi-skilled role and the post holder will be expected to rotate on a regular basis between back office and front of house duties. For those who will have a reception function this...


  • Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    At reception deal face to face with patient and visitor enquiries relating to department matter and when necessary use judgment to deal with problems or seek further advice and assistance. Where necessary advise ward staff of any patient preparation for forthcoming procedures and complete relevant check lists. Ensure timely vetting of all referrals by...

  • Patient Pathway Lead

    6 months ago


    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    An exciting opportunity has arisen for a Patient Pathway Lead in the Directorates of Spinal Cord Injuries Centre and Urology. You will have the unique opportunity to support and gain experience within the Specialist Service. The role of Patient Pathway Lead provides a senior point of contact to A&C staff and will work closely with clinical and nursing leads...


  • Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    The Cancer MDT Coordinator will work as an integral member of multi-disciplinary teams, providing a pro-active and facilitative clinical pathway navigation service by supporting clinical teams in ensuring that patient care is delivered in an effective and timely manner in accordance with national guidance - The post holder will be support the pro-active...


  • Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    An exciting opportunity has arisen for a Patient Pathway Coordinator (Medical Secretary) in the London Spinal Cord Injury Unit. You will have the unique opportunity to support and gain experience within the Specialist Service. The post holder will provide a pivotal administrative service to consultants and their clinical teams. They will work flexibly with...


  • Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    The post holder will provide a pivotal administrative and secretarial service to consultants and their clinical teams. They will work flexibly with the other team members within the Clinical Support Unit and provide a professional, efficient administrative service to patients. While the post holder will be formally identified as either a Medical Secretary...


  • Stanmore, Greater London, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    Job OverviewThe Royal National Orthopaedic Hospital NHS Trust is seeking a highly skilled and experienced RTT Patient Pathway Validator to join our team. This is an excellent opportunity for individuals who are passionate about delivering high-quality patient care and have a strong understanding of clinical pathways.About the RoleWe are looking for a...


  • Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    The Royal National Orthopaedic Hospital prides itself on being the leading centre for the treatment of patients with orthopaedic and neuro-muscular conditions. An exciting opportunity has arisen in the Joint Reconstruction and Sarcoma Scheduling Team. We are looking for a Patient Pathway Coordinator to join the team on a substantive basis. This broad,...


  • Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    The post holder must understand all aspects of a patient’s pathway from referral to treatment including the following: - Reading and understanding patient case notes - Receipt and entry of the referral - Booking and cancelling outpatient appointments - Post session recording of outpatient attendances - Adding patients to day case / inpatient waiting...

  • Medical Secretary

    7 months ago


    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    An exciting opportunity has risen to recruit a full time Band 4 as a Patient Pathway Coordinator at the Children’s Hospital Unit - Royal National Orthopaedic Hospital Trust. The post holder will provide a pivotal administrative and secretarial service to consultants and their clinical teams. They will work flexibly with the other team members within the...


  • Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    **In summary the post holder will have**: Excellent knowledge of the 18 week rule suite and associated guidelines and presviosu NHS experience. Experience of clinical systems and referencing clinical documents and diagnostic results. The ability to actively manage the administrative processes associated with patient pathways and review the functioning and...

  • Medical Secretary

    6 months ago


    Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    An exciting opportunity has risen to recruit a full time Band 4 as a Patient Pathway Coordinator at the Children’s Hospital Unit - Royal National Orthopaedic Hospital Trust. The post holder will provide a pivotal administrative and secretarial service to consultants and their clinical teams. They will work flexibly with the other team members within the...


  • Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

    An exciting opportunity has arisen for a driven, motivated and detail orientated individual to join the Patient Outcome Data Team at RNOH. The team is responsible for collecting PROMS (Patient Reported Outcome Measures) using a designated software. The post holder will act as a point of contact for all PROMs queries and support the collection of outcome...