Outpatient and Radiology Patient Navigator

3 weeks ago


Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

The Private Care Patient Navigator is required at all times to promote Private Care values and to contribute to achieving Private Care’s strategy, goals and objectives. The post holder’s role in promoting and furthering these objectives will be commensurate with grade and designated
responsibilities.

The postholder is responsible for the administrative management and development of Private Care’s outpatient and radiology booking service, smooth running of clinics and inpatient bookings, ensuring that all private patients enjoy an exceptional experience, are clear about the next steps in their journey and experience continuity of care. This is a floating role, which covers outpatient, inpatient and radiology bookings.

The postholder will be required to work flexibly on a rota basis to ensure there is cover for outpatient clinics which will run from:
08.00 - 20.00 Monday to Friday

08.00 - 13.00 on Saturday.

Uniform will be provided. The postholder will be expected to work flexibly and work from reception on a rotational basis.

The Private Care Patient Navigator is required at all times to promote Private Care values and to contribute to achieving Private Care’s strategy, goals and objectives. The post holder’s role in promoting and furthering these objectives will be commensurate with grade and designated
responsibilities.

The postholder is responsible for the administrative management and development of Private Care’s outpatient and radiology booking service, smooth running of clinics and inpatient bookings, ensuring that all private patients enjoy an exceptional experience, are clear about the next steps in their journey and experience continuity of care. This is a floating role, which covers outpatient, inpatient and radiology bookings.

The Royal National Orthopaedic Hospital NHS Trust strives to take a holistic approach to the management of risk; Health and Safety, Caldicott, Corporate and Clinical Governance requirements are all elements of risk management.

Risk management is fundamental in ensuring the safety of all whilst on Trust premises and in ensuring that a high level of quality care is continually provided. To support staff in the management of risk, the Trust provides training programmes and facilitates staff in the use of risk management identification tools. In turn, individuals are responsible for ensuring that they attend training sessions and adhere to the Trust’s policies and procedures, which includes the reporting of incidents, both actual and near miss.

RESPONSIBILITIES
1 - Outpatient Bookings and Administration
- Coordinate all patient bookings in line with agreed processes and timelines, ensuring information is captured and recorded accurately across the relevant booking systems.
- Issue written confirmation of outpatient clinic appointments to patients, Consultants and their medical secretaries and serve as the first point of contact for any queries.
- Prepare clinic notes for Consultants, request the import of any external imaging in to Trust systems via the Image Exchange Portal and assign these images to the patient record.
- Manage the administration of all Private Care outpatient clinic templates to include both Consultant regular templates and ad hoc requests.
- Capture Consultant leave to ensure it is properly reflected within the Clinic template.

2 - Outpatient Clinic Management
- Provide administrative support and front of house cover during outpatient clinics, managing the process of patient registration.
- Ensure that all outpatient clinics run efficiently and to plan, pre-empting any issues before they occur to ensure corrective action can be taken.
- Escalate any issues to the Service Manager and Head of Operations, making thoughtful recommendations as to how these might be resolved
- Work with the Consultants to understand the next steps for all outpatients in clinic and promptly book radiology and/or follow up appointments, preferably as they leave clinic.
- Manage the timely export of charge sheets to Private Care’s outsourced billing provider.

3 - Radiology Bookings
- Coordinate all patient bookings in line with agreed processes and timelines, ensuring information is captured and recorded accurately across the relevant booking systems.
- Issue written confirmation of radiology appointments to patients, Consultants and their medical secretaries and serve as the first point of contact for any queries.
- Develop and implement a process to ensure that paper-based image request forms from outpatient clinics are uploaded to ICE and patients are booked without delay.
- Manage the rota for Consultant Radiologists undertaking ultrasound in Private Care outpatients to ensure there is adequate cover for all lists, escalating any concerns to the Service Manager in a timely manner.
- Ensure that all images are reported by Consultant Radiologists within agreed timescales and that any breaches or issues are addressed directly with them and escalated as ap



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