Medical Secretary

5 months ago

Stanmore, United Kingdom Royal National Orthopaedic Hospital NHS Trust Full time

The Royal National Orthopaedic Hospital prides itself on being the leading centre for the treatment of patients with orthopaedic and neuro-muscular conditions.

This 30 hours/week post offers an excellent opportunity for an keen, enthusiastic and conscientious individual to work within the joint reconstruction and sarcoma service.

Experience of working as a secretary within a NHS secondary care setting is preferable.

This is a busy but rewarding role that would best suit a self-motivated and driven individual with a keen eye for detail who is able to prioritise their workload effectively.

As a Medical Secretary for Surgery & Cancer Services (Sarcoma/Hip & Knee) you will be responsible for assisting with the provision of a full secretarial and follow up booking service to the Consultants and their teams. This will include typing, proof reading and general administration duties. As a centre for excellence, you will offer a person-centred approach to the patient experience and pathway.

Maintain a high standard of Secretarial support work when carrying out administrative duties in a professional manner.

Ensure compliance with data protection & GDPR.

Demonstrate effective team work and use of own initiative

Royal National Orthopaedic Hospital NHS Trust (RNOH) is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro-musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the trust. RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world’s most complex and innovative care to our patients.

RNOH is rated good by the CQC and covers two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility.

To be responsible for delivery in the provision of a high standard of secretarial and administrative services for the Surgery & Cancer Services (Sarcoma/Hip & Knee) consultants and their teams

To be responsible for managing the clinical team, through organisation and support, to ensure correspondence is processed in a timely manner

To type clinic letters and other clinical or general correspondence from digital audio dictation/proof reading from digital dictation

Book all patients appointments working alongside the RTT policy for patients pathways

To complete urgent correspondence from and required for multidisciplinary meetings, within locally agreed timescales.

Using specialist knowledge of CScribe and Noteon, ensure all dictation is processed within local and national timescales

To provide support for internal meetings, including timely production and circulation of agendas and supporting documentation and minute taking.

To oversee all outcomes from clinic, making sure patients attendance / Imaging requests and therapy requests have been actioned by the clinical team

Manage the postal systems for incoming and outgoing mail

Deal with all incoming telephone enquiries and written queries promptly and efficiently, including appointment booking

Work as a team with the other medical secretaries/administrators as directed by the Deputy Service Managers/Service Manager to ensure a high quality service is maintained at all times during office hours

Undertake appropriate scanning and filing of correspondence, clinic notes, test results, etc, using Note On

Monitor study leave, annual leave and sickness levels for all members of the clinical team, reporting as per unit protocol

Ensure clinic session change forms are completed as required

Maintain patient information on the Patient Administration System

To maintain patient medical notes on Note On according to RNOH medical records policy

In conjunction with the referral to treatment team ensure consultant waiting lists are regularly validated to avoid exceeding maximum waiting times

Provide cover for other administrative/secretarial staff during times of absence as delegated by the Deputy Service Managers/Service Manager

Undertake general office duties, including photocopying, faxing, filing and scanning

To promote an open and friendly working environment

Prioritise day-to-day activities taking into account any specific requirements of the clinical team

Ensure complaints investigated in a timely manner and share outcome with the Deputy Service Managers

Attend/Complete all mandatory training

Participate in the Appraisal process

Adhere to all Trust policies and procedures relevant to your position

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