Medical Secretary

6 months ago

Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full time

An exciting opportunity has become available for an experienced Band 3 secretary/data administrator to join Clinical Haematology Liverpool Care Group, based at the Royal Liverpool Hospital.

The post holder will work closely with the Care Group Management Team and be responsible for delivery of a highly efficient and effective clerical support.

We are looking for someone who is hardworking, flexible and is a good team player to join our friendly Haematology Team on a permanent, full-time basis.

To provide a comprehensive administration/audio typing service in dealing effectively and efficiently with processing of daily workloads within optimal key performance deadlines. To provide support to Data Manager with retrieval of clinical information from patient information systems and data entry.

Liverpool University Hospitals NHS Foundation Trust consists of Aintree University Hospital, The Royal Liverpool University Hospital, Broadgreen Hospital and Liverpool University Dental Hospital. We serve a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the Northwest region and beyond.

Our organisation has a combined workforce of more than 13,000 staff, making it one of the largest employers in the region. It also has a successful Volunteers scheme, with more than 900 volunteers providing support in a variety of roles.

In its most recent inspection, the Care Quality Commission gave our Trust an overall rating of Requires Improvement.

1. Type dictation from audio transcription of clinical correspondence and
documentation.
2. Quality check documentation completed in clinical administration support.
3. Ensure appropriate follow up arrangements/investigations are in place. Liaise with personal medical secretary of speciality accordingly.
4. Complete any tertiary referrals to external Trusts and ensure these are
completed on the PAS system. Keep track of referrals to ensure patient is
promptly reviewed. Check that follow up appointments are arranged in
conjunction with patient pathway.
5. Mentor, train and supervise relevant junior staff as required.
6. Deal appropriately with concerns from staff in line with Trust policy.
7. To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations.
8. Accurate use of patient information using the Patient administration System (PAS), including registration screen, checking patient details are correct.
9. Ensure all letters and discharge summaries are copied to the appropriate
professionals, including patients.
10. Ensure efficient audit processes in place concerning correspondence to
ensure quality levels maintained and rectify accordingly.
11. Take minutes of meetings, circulating to relevant groups.
12. Obtain information as requested by line manager.
13. Attend appropriate training, meetings and education sessions when required
14. Work with managers to review working practices, ways of working and find solutions to problems
15. Work with managers to improve quality and range of services, with resources being managed according to agreed policies and procedures.
16. Organise and order stationery as appropriate.
17. Ensure all mandatory training is up to date and report accordingly.
18. Record and input data onto databases and systems as appropriate.
19. Be able to work as part of a team, promote effective flows in the department to cover leave to ensure the office runs smoothly.
photocopying. Participate in housekeeping of office environment.
- Any other duties required by line manager

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