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Fm Helpdesk

3 months ago

London, United Kingdom Blue Arrow Full time

Contracts Administrator -26k
- 30k Mon - Fri - 8.30am - 5.30pm - Perm

To support the Residential Contract with administration and helpdesk tasks, liaising with engineers and delivering the contract for the client and Students.

Skills Required:

- Proven experience of working within a challenging Service & Maintenance related environment
- Experience in using and understanding a CAFM system
- Ability to work under pressure to achieve required Client + Contract Service Level
- Adaptable to a variety of works and contract demands
- Have a logical and organised method to the 100% completion of all works
- Able to prioritise and multi-task to a high level, whilst achieving strict deadlines
- Ability to work overtime if (and when) required
- Ability to Co-ordinate, administrate and manage reactive and PPM works in line with strict Contract and Company performance measures
- IT literate in all Microsoft packages especially Word and Excel - in order to produce detailed Excel and Word reports
- Adept in PPM related items ensuring Assets, Schedule, Scope of Works, Inclusions/Exclusion items are undertaken via our CAFM system

Job Duties:

- Provide dedicated support to the Contracts Manager for all contracts and works matters, communicating frequent and detailed feedback on works progress or queries
- To demonstrate excellent standards of due diligence when auditing all core company and client reports, to ensure that we remain compliant and works can be invoiced in a fluid manner
- Liaise with Engineer's and Sub Contractors and ensure standards of works are maintained and communication of progress and issues are escalated
- Custodian of ensuring invoicing of all works are completed within Artic timeframes and fully transparent
- Be the focal point for WIP on client CAFM system, organising and controlling incoming callouts of over 100+ per day adhering to strict SLAs
- Raise all quotes, as per costing sheet from Contracts Manager
- Be responsible for tracking all reactive and additional works including costs
- Administrative support to help compile Hard FM reports across the Residential and Mechanical Contracts.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.