Helpdesk Supervisor

6 months ago


London, United Kingdom Equans Full time

**Requisition ID**: 53794

**Domain**: Other/Other

**Contract type**: Permanent

**Schedule**: Full-Time

Equans is a renowned energies & services contractor and a proud member of the Bouygues global industrial group. Our expertise spans the design, construction, and maintenance of buildings and critical infrastructure worldwide.

We have an exciting opportunity for a Helpdesk Supervisor to join our facilities team at University Hospital Lewisham in Ladywell. This is a permanent full-time position working 40 hours per week from 8am to 5pm, Monday to Friday.

**The role**:

- Reporting to the General Manager
- To provide an on-site effective and professional helpdesk service to University Hospital Lewisham
- Support the helpdesk by receiving calls, logging on to the FM Support System, feeding through to operational staff and reporting back to the end-user/customers.
- Monitor call activity and produce call volume reports
- Provide administrative support to the department including dealing with telephone, written and personal enquiries. Escalate any reported sickness/absence and find cover
- Assist in the preparation of reports and documents as required, maintaining confidentiality at all times.
- Working 40 hours per week from 08:00 to 17:00, Monday to Friday

**The person**:

- Experience in a FM environment in a similar role is essential
- Must have excellent customer service, communication and organisational skills together with a flexible approach
- Must have experience of leading and supervising a team and a good understanding of Health & Safety procedures
- Must be proficient in Microsoft and have an excellent telephone manner, previous experience of Maximo or another CAFM system would be a plus

**Our excellent benefits package includes**:

- Generous holiday allowance
- Company share scheme
- 2 paid volunteering days a year
- Cycle to work scheme
- Season ticket loan
- Employee assistance programme

**Who are we?**

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services - with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

EQUANS is a Bouygues group company.

**What’s next?**

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.


  • Helpdesk Supervisor

    4 weeks ago


    London, Greater London, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Supervisor Job DescriptionCBW Staffing Solutions is seeking an experienced Helpdesk Supervisor to join our team. The successful candidate will be responsible for scheduling reactive and help desk call outs, reviewing jobs received during the working day, and allocating accordingly to Engineers. The role also involves supervising and managing day to...

  • Helpdesk Supervisor

    2 months ago


    London, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Supervisor - Healthcare Environment - Lewisham, London - Up to £32k per annumAre you an experienced Helpdesk Supervisor looking for a new challenge?Do you have experience within facilities management?If so please read on...CBW are currently recruiting for a Helpdesk Supervisor looking to take on the next challenge. One of our key clients is looking...


  • London, Greater London, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Supervisor Job DescriptionCBW Staffing Solutions is seeking a highly skilled and experienced Helpdesk Supervisor to join our team. As a Helpdesk Supervisor, you will be responsible for managing the day-to-day activities of the helpdesk, ensuring that all tasks are completed efficiently and effectively.Key Responsibilities:Schedule and manage...

  • Helpdesk Supervisor

    4 weeks ago


    London, Greater London, United Kingdom BGIS Full time

    ROLE SUMMARYThe Helpdesk Supervisor is a key role within our organization, responsible for managing client infrastructure helpdesk, including 2 x Helpdesk Administrators. This position requires a flexible and adaptable approach to determine issue or fault using the Building Management System (BMS).KEY RESPONSIBILITIESManagement of client infrastructure...

  • Helpdesk Supervisor

    5 months ago


    London, United Kingdom Equans Full time

    Helpdesk Supervisor **Offer ID**: - 56748**Contract type**: - Permanent**Schedule**: - Full-Time**Country**: - United KingdomEquans is a renowned energies & services contractor and a proud member of the Bouygues global industrial group. Our expertise spans the design, construction, and maintenance of buildings and critical infrastructure worldwide. We...

  • Helpdesk Supervisor

    1 month ago


    London, United Kingdom BGIS Full time

    PRIMARY PURPOSE OF ROLE Why does the role exist? Using a flexible and adaptable approach the responsibilities of the Helpdesk Supervisor include: Management of client infrastructure helpdesk including 2 x Helpdesk Administrators High level utilisation and review of the Building Management System (BMS) to determine issue or fault. Collaborate...

  • Helpdesk Supervisor

    3 weeks ago


    London, Greater London, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Supervisor Job DescriptionCBW Staffing Solutions is seeking a skilled Helpdesk Supervisor to join our team. As a Helpdesk Supervisor, you will be responsible for scheduling reactive and help desk call outs, reviewing jobs received during the working day, and allocating them accordingly to engineers.Key Responsibilities:Schedule and manage help desk...


  • London, Greater London, United Kingdom BGIS Full time

    Job OverviewWe are seeking an experienced Helpdesk Supervisor to join our team at BGIS. As a key member of our facilities management team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our helpdesk.

  • Helpdesk Supervisor

    4 weeks ago


    London, Greater London, United Kingdom BGIS Full time

    Role OverviewThe Helpdesk Supervisor is a key role within our organization, responsible for managing client infrastructure helpdesk, including 2 x Helpdesk Administrators. This position requires a flexible and adaptable approach to ensure the delivery of high-quality services to our clients.Key ResponsibilitiesManagement of client infrastructure helpdesk,...

  • Helpdesk Supervisor

    5 months ago


    London Borough of Lewisham, United Kingdom EQUANS Full time

    Equans is a renowned energies & services contractor and a proud member of the Bouygues global industrial group. Our expertise spans the design, construction, and maintenance of buildings and critical infrastructure worldwide. We have an exciting opportunity for a Helpdesk Supervisor to join our facilities team at University Hospital Lewisham in Ladywell....


  • London, United Kingdom Capstone Facilities Services Ltd Full time

    We are looking for a Facilities & Helpdesk Administrator to join our team at Capstone. Our working environment is fast paced, with each day bringing new challenges. Therefore, strong organisational skills are essential to succeed. This role will be centred around the Maintenance side of our business, and you will be offering support to our Engineering...

  • Helpdesk Operative

    5 months ago


    London, United Kingdom ABM Full time

    **Description**: **JOB TITLE: Helpdesk Operative (Nights)** **LOCATION: George House - SE1 1NH** **REPORTING TO: Helpdesk Manager** **PAY RATE: £15.50 PER HOUR** **SHIFT PATTERN: Thursday - Sunday (Thursday & Friday 23:00 - 07:00) (Saturday and Sunday 19:00 - 07:00), 40 HOURS PER WEEK** **OVERVIEW OF JOB DESCRIPTION** To provide high quality,...


  • London, United Kingdom ABM Full time

    **Description**: **JOB TITLE: Helpdesk Night Operative** **LOCATION: 14 Pier Walk, London** **REPORTING TO: Helpdesk Manager** **SHIFT PATTERN: Sat & Sun 19:00 - 07:00 / Mon & Tue 23:00 - 07:00, 40 hours per week** **PAY RATE: £15.50 per hour** **OVERVIEW OF JOB DESCRIPTION** To provide high quality, professional administrative support to our 24hr...


  • London, Greater London, United Kingdom BGIS Full time

    Job SummaryThe Helpdesk Supervisor role at BGIS is a key position responsible for managing the client infrastructure helpdesk, including two Helpdesk Administrators. The successful candidate will have a strong understanding of customer service principles and experience working in a customer service centre environment.Key ResponsibilitiesManage client...


  • London, Greater London, United Kingdom BGIS Full time

    Job SummaryThe Helpdesk Supervisor role at BGIS is a critical position that requires a high level of expertise in customer service, facilities management, and infrastructure support. The successful candidate will be responsible for managing the client infrastructure helpdesk, including 2 x Helpdesk Administrators, and will work closely with internal and...

  • Helpdesk Administrator

    5 months ago


    London, United Kingdom Equans Full time

    **Requisition ID**: 54933 **Domain**: Other/Other **Contract type**: Permanent **Schedule**: Full-Time Equans is a renowned energies & services contractor and a proud member of the Bouygues global industrial group. Our expertise spans the design, construction, and maintenance of buildings and critical infrastructure worldwide. We currently have an...


  • London, Greater London, United Kingdom BGIS Full time

    ROLE SUMMARYThe Helpdesk Supervisor role at BGIS is a key position responsible for the management of client infrastructure helpdesk, including 2 x Helpdesk Administrators.The successful candidate will have a strong background in customer service, experience working in a customer service centre environment, and a demonstrated understanding of customer service...


  • London, Greater London, United Kingdom BGIS Full time

    Job DescriptionAs a Helpdesk Supervisor at BGIS, you will play a vital role in managing the client infrastructure helpdesk, including two Helpdesk Administrators. Your responsibilities will include high-level utilisation and review of the Building Management System (BMS) to determine issues or faults. You will collaborate with internal and external...

  • Helpdesk Team Leader

    5 months ago


    London, United Kingdom BNP Paribas Full time

    HELPDESK TEAM LEADER (JOB NUMBER: LON2044) **The role** - Responsible for supervising the day to day delivery of an effective help desk service to a wide range of internal and external customers. **Key deliverables**- Provide best in class customer service to internal and external customer base- - Maintain regular and effective communication with clients...

  • Helpdesk Operative

    6 months ago


    London, United Kingdom Mitie Full time

    **Helpdesk Operative** **Job Overview** Delivering the exceptional, every day Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. Our promise to our people: a place to work where you can thrive and be your best every day. Our promise to our customers: a trusted...