Switchboard Supervisor
7 months ago
**Switchboard Supervisor**
**Location: London**
**Hours of work: 37.5**
**Contract Type: Permanent**
As the Switchboard Supervisor at ISS, your focus will be on surpassing financial and operational commitments while demonstrating a strong customer orientation in all operational activities.
Building and maintaining effective relationships with key clients will be crucial in this role. Adhering to health, safety, and security protocols, as well as ISS leadership principles, is essential.
The nature of the role may expose you to sensitive circumstances, necessitating a commitment to patient and customer confidentiality.
Join us in contributing to a secure and customer-focused environment with ISS.
**Key Responsibilities**
- Provide effective and efficient leadership, management, and supervision to the switchboard and helpdesk team
- Responsible for the organisation of staff rotas working in a 24/7 environment
- The post holder may also be required to work over the 24/7 rota period
- The post holder will have an in-depth knowledge of the complete ‘Crash’ Call, switchboard and helpdesk function, and hospital procedures in order to provide an effective quality services
- Responsible for the provision of front-line telephone contact for the Trust and other Health partners, advising and guiding all day-to-day queries from the public and staff, as well as providing a rapid response to all emergency situations
- Promote by example and help to maintain service levels and standards within the Department especially in Customer Care and speed & quality of answer
- Liaise with all levels of staff within the Trust and members of the public in general and assist all callers and internal users of the systems in a helpful and courteous manner
**Professional and Personal Competencies/Qualifications**
- Experience in a Switchboard / Helpdesk Environment
- Experience in managing various grades of staff
- Experience of Client liaison
- Good problem solving skills
- Good verbal & written communication skills
- Good levels of numeracy with an ability to understand budgets
- Competent user of Microsoft Office, particularly Teams, Outlook and Excel
**The Company**
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
**Job Types**: Full-time, Permanent
Pay: £30,000.00-£35,000.00 per year
**Benefits**:
- Company pension
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Work Location: In person
Reference ID: 129867
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