Switchboard Operator

4 days ago

London, United Kingdom University College London Hospitals NHS Foundation Trust Full time

Job summary

An exciting opportunity has arisen within the Switchboard Department. This is a demanding role where you take personal responsibility for dealing with hospital patients and staff. As a Switchboard Operator, you will cover multiple calls for all our Trust wide Hospital sites. Dealing with a multitude of Emergency calls, such as Fire Alarm Activations, Adult Cardiac Arrest calls, to name but a few.

Main duties of the job

The UCLH Switchboard also manages the on-site Emergency calls. These calls can be related to anything from a Fire Alarm Activation to a Cardiac Arrest call. Each Emergency call being as important as the other, all calls must be dealt with in a very short timeframe and in a precise manner.

The Switchboard Operators report directly to three Supervisors, who in turn report directly to the Operational Switchboard Manager. The Trust UCLH Switchboard provides support to the entire Trust network of Hospitals and provides important assistance in relation to Clinical Support. Some key initiatives for the department are:

o Bleep management and support to all Clinical Dealing with all internal emergency Dealing with incoming and outgoing calls Assisting in the administration of Internal Incident Management of the Trust I-message emergency Management of the internal Super Directory.

About us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

National Hospital for Neurology and Neurosurgery

Royal National ENT and Eastman Dental Hospitals

University College Hospital Grafton Way Building

Royal London Hospital for Integrated Medicine

University College Hospital Macmillan Cancer Centre

The Hospital for Tropical Diseases

University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Job description

Job responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

UCLH top trust to work at in England for the second year running : University College London Hospitals NHS Foundation Trust

*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.

UCLH top trust to work at in England for the second year running University College London Hospitals NHS Foundation Trust.

Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

Person Specification

Knowledge and Qualifications

Essential

Educated to GCSE standard. Relevant NVQ or equivalent.

Experience

Essential

2 years Switchboard experience on a large Switchboard within a similar environment. Customer oriented, confident, reliable, approachable and self-motivated team player willing and able to contribute ideas to the team.

Communication & Customer Care.

Essential

Ability to communicate on all levels, in a clear and precise manner at all times. Promote a professional service. Promote patient care, friendly and welcoming at all times.

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