Switchboard Operator

6 months ago

London, United Kingdom Kimpton Full time

**Kimpton Fitzroy London are looking for a Switchboard Operator to join their luxury hotel in Central London**
- Kimpton Fitzroy London is all about providing a contemporary luxury hotel experience whilst building heartfelt human connections with guests and colleagues - we call it the Stay Human project. Our team are focused on providing our guests with 5* service and making heartfelt human connections with our team members too._
- Who you are is who we are, if you want to work in a hugely diverse team where everyone is welcome - this is the place for you_

Our switchboard Operator operates the hotel switchboard and is responsible for fielding all hotel calls, directing them appropriately, and communicating critical information to guests and staff as needed.

Key Responsibilities:

- Provides the most welcoming and accommodating service to all guests, in compliance with departmental SOPs, Kimpton Fitzroy standards and LQA standards;
- Handles hotel switchboard and deals with all internal and external calls in a professional and efficient manner and in line with LQA standards;
- Connects and directs calls to the appropriate extensions;
- Records all Housekeeping and Engineering service work requests through Knowcross;
- Handles enquires and complaints reports any escalations to a Team Leader;
- Ensures efficient communication with guests;
- Process guest requests for wake-up calls in line with LQA standards;
- Supplies guests with information regarding property amenities, services, room features, and local areas of interest and activities;
- Communicates effectively with other team members and departments;

**To succeed in this role you will need**:

- Exceptional attention to detail in hotel services knowledge and convey the appropriate tone and warmth in all communications;
- Great communication skills with excellent English, additional languages desirable;****:

- Be a team player and able to work effectively under pressure;
- Excellent organizational skills;
- Experience of working in a five-star environment or previous experience in a similar role;
- Look smart - wear your uniform with pride and lead by example;
- Passionate about people and guest service;
- Knowledge of Opera, Knowcross, Kipsu and LQA standards desirable;
- Immaculate and professional appearance;
- Flexible attitude to shifts - you may be required to work nights, weekends and/or holidays.

**We are committed to offer and provide our Switchboard Operator with a competitive salary and a large range of benefits**:

- **£24,960.00 **and **great IHG perks**:

- 28 days holiday each year, including bank holidays
- Worldwide hotel room rates and F&B discounts for all employees - plus Friends & Family.
- Discounts on retail and various activities through our HAPI benefit portal - with access to over 15,000 stores (Supermarkets, clothing stores, cinema tickets, eye care vouchers)
- Season ticket loan
- 24/7 access to our staff wellbeing service, providing free confidential support and guidance for mental and physical health and financial wellbeing.
- Complimentary monthly wellbeing initiatives plus medical plan.
- Subsidised taxi journey home for shifts finishing between 00:00 and 05:00
- 50% off F&B in our restaurants (Galvin Bar & Grill, Burr & Co, Palm Court and Fitz’s Bar)
- Recognition through our Bravo programme - Where you can give and receive rewards & recognition for outstanding work
- Continual Learning & Development opportunities
- Access to HIT Apprenticeships
- Employee of the month programme
- Exciting social events throughout the year
- Opportunities for career progression and to transfer around the world
- Generous ‘Refer a friend’ programme
- Meals whilst on duty in our staff restaurant
- Opportunities to get involved in our charitable and community activities

**But above all you will have space to**:
**Be Yourself **We support you to be the best version of yourself within your professional and personal life. You will be able to participate in **monthly well-being activities**, talk to our **Mental Health First Aiders** and access our **confidential colleague support line**.

**Lead Yourself **Empowerment is key and we want to see you thrive. We want you to lead your career and we will provide you the tools and knowledge to help you get there. Whether you want to become a **Mental Health First Aiders**, gain **Leadership Skills**, become a **Departmental Trainer** or the next **General Manager.**

**Make it Count **Every small or big milestone will be **rewarded and celebrated** as a memorable experience.Because what you do matters. You matter
- We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required._

**_Please click ‘apply’ now_**

You must meet the legal requirements to work in the UK.
- At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve

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