Switchboard Operator

7 months ago

London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

This is a telephony based role with no face to face patient contact. You will be providing an efficient and effective switchboard operator service to all callers to the trust internal and external, you will deal with emergency situations, responding quickly and have the ability to follow procedures in an efficient and accurate manner, implementing emergency protocols when required. You will provide and constantly deliver a warm, courteous and prompt response to all telephone enquiries in an efficient and professional manner to our patients, staff and other stakeholders. You will be trained to deliver exceptional customer service to the highest standard and will be required to multi-skill across other services within the department as a secondary service.

We are looking for customer service oriented staff to work on our busy Hospital switchboard. We currently host all switchboard services to Guys and St Thomas Hospital, Great Ormond Street Hospital.

The service is 24/7 and full time vacancies will work to a rolling rota with shift patterns between 08:00(earliest start time)
- 20:00 (latest finish time)covering Monday to Friday, weekends and bank holidays.

Previous Applicants that have applied in the last 6 months need not apply.

As a Switchboard Operator you will enjoy working directly with patients and/or customers to identify their needs and signpost them accordingly. You will recognize the importance of first class communication skills to achieve customer satisfaction. The primary objective is to provide:

- A positive experience for each patient and external contact - every call matters.
- Professional and high quality customer service to every caller.
- Effective and timely resolution of all queries received
- Support to patients and external clients, ensuring that they are welcomed to the Trust.
- To support the Trust in providing quality care to its patients.

As the first line of contact for callers the post holder is responsible for providing an efficient and responsive service as our department is the interface for the hospital and will often be the caller’s first experience of the Trust.

You will need excellent communication skills and the ability to adapt your call handling methods to suit the variety of callers you will come in to contact with is paramount. You will often be engaging with distressed or vulnerable callers that will look for guidance and signposting.

We provide external organisations with Switchboard Services and out of hour’s message handling and call answering services.

Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best known hospitals - Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.

We are among the UK’s busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.

Our Trust values are Put patients first, Take pride in what we do, Respect others, Strive to be the best, Act with Integrity

What We Offer

The NHS Pension Scheme - one of the most generous and comprehensive in the UK. When you start working for the NHS you automatically become a member and you will get an excellent package of pension benefits.

Interest free Season Ticket Loan
Long Term Service Awards
Subsidised on-site nurseries and childcare vouchers
A comprehensive staff health and well-being programme, '5 ways to a healthier YOU' Ride to work scheme
Employee assistance programme
Free stop smoking service

Core

**Responsibilities**:
Call Handling
- Operate as a Switchboard Operator using Trust technology; identifying and escalating operational issues appropriately
- Provide a consistently high quality of service to all customers, identifying their needs, offer advice and assisting them to access services provided by the Trust and those of our partners.
- Responsible for answering all enquiries pleasantly, efficiently and effectively with patients, staff and public on the telephone in line with departmental standards and deal with problems as they arise.
- Problem solve queries and ensure that each query has been effectively managed and responded to in a timely manner.
- To use advanced listening, probing and facilitative skills across a wide range of calls, some of which can be highly challenging due to emotive circumstances or caller aggression.
- Deal with a high volume of telephone enquiries and use your own initiative to prioritise workload.
- Pass on information accurately i.e. any changes to personal information requiring entry into the relevant information pages including patient databases
- Deal with any emergency calls as a priority adhering to processes and procedures
- Understand an operators ro

  • Switchboard Operator

    3 weeks ago

    London, United Kingdom University College London Hospitals NHS Foundation Trust Full time

    An exciting opportunity has arisen within the Switchboard Department. This is a demanding role where you take personal responsibility for dealing with hospital patients and staff. As a Switchboard Operator, you will cover multiple calls for all our Trust wide Hospital sites. The UCLH Switchboard also manages the on-site Emergency calls. These calls can be...

  • Switchboard Operator

    3 weeks ago

    London, United Kingdom Park Plaza Full time

    **Department**: Front Office **Job Level**:Team Member **Job Type**:Full Time **Job Reference**:REQ4629 **Date Posted**:20 September At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our** Switchboard Operator** you are the first and last person our guests call. Your helpful, can-do approach...

  • Switchboard Operator

    3 weeks ago

    London, United Kingdom Portico Full time

    We are currently recruiting for a Switchboard Operator to join our team based in the Liverpool office of a financial services firm.The switchboard operator is at the forefront of our clients business, setting the precedent for the customer experience!Working in a team of 3 Switchboard Operators, the successful candidate will provide the highest level of...

  • Switchboard Operator

    7 months ago

    London, United Kingdom Bank Partners Full time

    Whittington NHS Trust are currently looking for a Switchboard Operator to join Bank on a full time basis Monday - Saturday. As a Switchboard Operative you will provide an efficient and effective service for Patients, staff and visitors, answering all internal and external calls. **Duties** - Answer all internal and external calls to the Trust in a prompt...

  • Switchboard Operator

    8 months ago

    London, United Kingdom Park Plaza Full time

    **Department**: Front Office **Job Level**:Team Member **Job Type**:Full Time **Job Reference**:REQ8739 **Date Posted**:5 June At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our** Switchboard Operator** you are the first and last person our guests call. Your helpful, can-do approach and...

  • Switchboard Operator

    7 months ago

    London, United Kingdom Park Plaza Westminster Bridge London Full time

    **Department**: Front Office **Job Level**: Team Member **Job Type**: Full Time **Hours per week**: 40 **Job Reference**: req9728 **Date Posted**: 10 October At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our**Switchboard Operator** you are the first and last person our guests call. Your...

  • Switchboard Operator

    8 months ago

    London, United Kingdom Park Plaza Full time

    **Department**: Front Office **Job Level**:Team Member **Job Type**:Full Time **Hours per week**:40 **Job Reference**:REQ9994 **Date Posted**:21 November At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our** Switchboard Operator** you are the first and last person our guests call. Your...

  • Switchboard Operator

    7 months ago

    London, United Kingdom Park Plaza Westminster Bridge London Full time

    **Department**: Front Office **Job Level**: Team Member **Job Type**: Full Time **Hours per week**: 40 **Job Reference**: req9471 **Date Posted**: 6 September At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our**Switchboard Operator** you are the first and last person our guests call....

  • Switchboard Operator

    7 months ago

    London, United Kingdom Park Plaza Full time

    **Department**: Front Office **Job Level**:Team Member **Job Type**:Full Time **Hours per week**:40 **Job Reference**:REQ9471 **Date Posted**:6 September At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our** Switchboard Operator** you are the first and last person our guests call. Your...

  • Switchboard Operator

    3 weeks ago

    London, United Kingdom The Dorchester Full time

    We care about your career and are known for having the absolute best people in the industry. When you join us as a Telephonist/Switchboard Operator you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the...

  • Switchboard Operator

    3 weeks ago

    London, United Kingdom The Chelsea Harbour Hotel Full time

    excellent oral and written communication abilitiesThe Chelsea Harbour Hotel is seeking an experienced **Switchboard Operator** who will be responsible for dealing with all calls and queries in a confident, professional, efficient manner. As Switchboard Operator your **key responsibilities **include: - Attend to all callers quickly and politely answering...

  • Receptionist Switchboard Operator

    2 weeks ago

    London, United Kingdom Catch 22 Full time

    We are currently looking for **Receptionist/Switchboard Operators **to work for a range of Corporate clients based across Greater London on regular temporary work. **Purpose of the Switchboard & Telephonist Operator -** You will be responsible for providing a ' Switchboard/ telephone service that conveys a professional image to all callers. To assist and...

  • Switchboard Operator

    3 weeks ago

    London, United Kingdom London North West University Healthcare NHS Trust Full time

    The post holder is the first point of contact to London North West University Healthcare NHS Trust for the public through operation of the Trust’s switchboard. As such this is an important role involving being an ambassador for the Trust. The post holder will work as part of a small team providing switchboard services to the public and to Trust staff....

  • Switchboard Operator

    7 months ago

    London, United Kingdom Imperial College Healthcare NHS Trust Full time

    Ideally they should have at least 1 year NHS Call Centre/ Switchboard experience. The Switchboard Service based at Charing Cross Hospital is one of the nerve centres of healthcare provision in West London. It serves Imperial College Healthcare NHS Trust and Chelsea and Westminster NHS Foundation Trust. It handles on average 4000 calls per day and is a busy...

  • Switchboard Operator

    7 months ago

    London, United Kingdom St Ermin's Operating UK Limited - Reception Full time

    We are looking for a brilliant **Switchboard Operator** to join the team here at St Ermin’s Hotel. If you want to work for one of the best places in hospitality, multiply the fun, love and energy we have at our workplace, we would love to hear from you. Looking after our people is all that we care about. We are a London living wage, Workplace Mental...

  • Switchboard Operator

    2 weeks ago

    London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

    This is a telephony based role with no face to face patient contact. You will be providing an efficient and effective switchboard operator service to all callers to the trust internal and external, you will deal with emergency situations, responding quickly and have the ability to follow procedures in an efficient and accurate manner, implementing emergency...

  • Switchboard Operator

    2 weeks ago

    London, United Kingdom IHG Full time

    **About us**_ InterContinental London Park Lane_**_ has a fantastic opportunity to join the team as a _**_Switchboard Operator!_** - Situated at one of the capital’s most prestigious _addresses - _where Her Royal Highness, Queen Elizabeth II once used to reside,_ InterContinental London Park Lane reinvents traditional luxury to present modern and flexible...

  • Switchboard Operator

    3 weeks ago

    London, United Kingdom IHG Full time

    **About us** Kimpton Fitzroy London are looking for a Switchboard Operator to join their luxury hotel in Central London!** - You will earn £11.05 per hour!_ **To succeed as a **Switchboard Operator, **you will need**: - To be passionate about delivering great service and be guest focused - Previous experience in Hotel Reception, Guest Relations or...

  • Switchboard Operator

    2 weeks ago

    London, United Kingdom IHG Full time

    **About us**_ Kimpton Fitzroy London are looking for a Switchboard Operator to join their 5* team._** - A “London Hotel Like No Other”, Kimpton Fitzroy London is an iconic 19th-century building which meets the London of today: From the outside, this landmark building, which occupies the eastern side of Bloomsbury’s Russell Square, looks every bit the...

  • Switchboard Operator

    2 weeks ago

    London, United Kingdom IHG Full time

    **About us**_ Kimpton Fitzroy London are looking for a Switchboard Operator to join their 5* team._** - A “London Hotel Like No Other”, Kimpton Fitzroy London is an iconic 19th-century building which meets the London of today: From the outside, this landmark building, which occupies the eastern side of Bloomsbury’s Russell Square, looks every bit the...