Switchboard Supervisor

7 months ago

London, United Kingdom Guest Experience Full time

**“The world is yours with Meliá”**

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

**About ME London Hotel, WC2R 1HA**

ME by Meliá is a collection of hotels in which culture, lifestyle and The ME People community come together to create an inimitable personality. Each hotel is connected to the destination, becoming the social epicenter of the city and attracting the best of the local cultural scene. Music, art, design, fashion and gastronomy make up the ME scene to provide visitors with an experience beyond accommodation. If you radiate energy and have a personal style that captivates others, if you like to follow the latest trends and live for the moment; if you love music, culture and new technologiesThen you connect with the ME by Meliá brand

**Salary package**: £27,500 plus Service charge** **// **Health cash back plan // Meals on duty // Pension scheme // Loyalty rewards and referral bonuses // many more**

**Guest Service Line Supervisor / Switchboard**

Mission: The Guest Service Line Supervisor is responsible for overseeing the day-to-day operation through the telephone line, ensuring proper performance and optimal departmental coordination, attending to all customer requests and committing to achieving excellence in customer satisfaction.

Responsibilities will include, but are not limited to:
Guide the Guest Service Line team, ensuring that they efficiently comply with the department's daily operational processes, always ensuring the customer experience, customizing their stay, anticipating their needs and exceeding their expectations.

Oversee the customer service strategy through the established telephone line, efficiently managing all guest requests and committing to achieve total guest satisfaction.

Place material orders, following the marked product guidelines, for the best optimization of economic resources, ensuring optimal control of their department’s inventories.

Support the implementation of action plans that impact on the commitment and climate of the team.

Encourage the participation of their team in the wellness programs available at the Hotel.
- English Written and Spoken
- Other languages is a plus
- Understand the impact of their job on the overall guest experience
- Be a team player.

**Because belonging to the great Meliá family is being VIP**

Our Benefits Package Includes:

- **Holidays**:28 days’ holiday including 8 public holidays
- **Contributory pension scheme**:

- **Discounted dental and health cover with HSF**:

- **Personal Development**:programs designed to support your career right from the start, with unlimited access to online learning platform
- **High street discounts**:with Perks at Work

**At Meliá we are all VIP**

At Meliá Hotels International, we are committed to **equal opportunities between women and men** in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to **equality and diversity**, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that **diversity and inclusion among our employees are essential for our success as a global company**.

Additionally, we support the sustainable growth of our industry through **a socially responsible team**. In this sense, our motto is "**Towards a sustainable future, from a responsible present**". Thanks to all our collaborators, we make it possible.

If you want to be** “Very Inspiring People”**, follow us on:
**INSTAGRAM** - **TWITTER** - **LINKEDIN** - **INDEED** - **GLASSDOOR**

INDFOH

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