Switchboard Operator

6 months ago

London, United Kingdom The London Clinic Full time

**We have an exciting opportunity for a Switchboard Operator to join our Customer Services team. This role is a based in our Head Office in Central London (NW1 4LJ). We are also offering a competitive salary of £22,500 per annum plus a fantastic array of benefits.**

Established in 1932, The London Clinic is one of the UK’s largest private hospitals, with 8 state-of-the-art facilities located in the heart of London’s medical community around Harley Street. We have circa 1350 employees, and we are dedicated to providing our patients with expert, individualised treatment and care. We cover a comprehensive range of services, including complex medical and surgical procedures plus a range of cancer services. The London Clinic has a supportive and warm working culture where your contribution is valued, and you can help us deliver our three core values of “We go further”, “We work as one” and “We personalise care.”

**Job Profile**

The aim of the role is to provide a fast, friendly and efficient operator service to the London Clinic, its staff, patients and visitors. The post holder will be located at 1 Park Square West. The Team will work under the general direction of the switchboard supervisor. The operator service handles between 1500 to 2000 inbound and internal calls daily.
- **Job Type**: This is a full-time, permanent position working 37.5 hours per week.
- **Rota**: Monday to Friday, 8am to 4:30pm.
- **Salary**:£22,500 per annum
- **Location**:1 Park Square West, London, NW1 4LJ (Baker Street and Regents Park stations).
- **Benefits package**:
Contributory pension scheme (total annual contribution up to 20%).
Private Medical Healthcare.
33 day’s annual leave (Inclusive of bank holidays).
Season ticket travel loan, family friendly benefits, and a wide range of discounts with a variety of retailers/services, plus much more.
We also offer excellent career development; with clear career pathways and access to further education.

**Key Duties**
- To operate the Mitel 5550 and Data Track Super Directories efficiently and to providing a prompt and courteous service at all times.
- Professionally responding to all telephonic requests and the ability to stay calm under pressure.
- To operate the ‘Meditech’ System. To obtain patient information in order to connect callers to their correct destination.
- To be responsible for contacting on-call staff by telephone or radio pager regarding any emergencies within the Clinic.

**Skills & Experience**
- Extensive experience as a switchboard operator in a busy environment, such as a Hotel or Hospital environment is essential.
- Experience in operating the MITEL ‘Screen Based Telephone Directory’ including ‘Data Track Super Directory’ is advantageous.
- Being fluent in English is essential but the ability to speak a second language is highly desirable.

The London Clinic has charitable status which is fundamental to our identity and how we operate, enabling our teams to invest in treatments, technology and facilities that benefit our patients, staff and the wider community.

We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team.

**Job Types**: Full-time, Permanent

**Salary**: £22,500.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Life insurance
- Private medical insurance
- Referral programme
- Sick pay

Schedule:

- Monday to Friday
- No weekends

Work Location: In person

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