At Your Service

7 months ago

London, United Kingdom Marriott International, Inc Full time

**Job Number** 24072537

**Job Category** Rooms & Guest Services Operations

**Location** JW Marriott Grosvenor House London, 86-90 Park Lane, London, London, United Kingdom VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management
**At Your Service Supervisor - EXPLORE MARRIOTT**

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

**JW Marriott **is part of Marriott International's luxury portfolio and consists of more than 110 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment.

**Grosvenor House** Located on Park Lane in the heart of Mayfair, our distinguished 5-star hotel offers exceptional accommodation, epicurean delights and sweeping views over Hyde Park. This grand 5-star hotel celebrated its 90th anniversary in 2019. JW Marriott Grosvenor House London welcomes celebrities, royalty and business leaders to Mayfair throughout its history and continues to do so. London is on the doorstep, the hotel is a stone’s throw from Bond Street, Knightsbridge, Regent Street, Buckingham Palace, V&A, Natural History & Science museums and the West End. Our guests are able to experience modern luxury in a place where they can be mindful and present, and indulge in the inspired service and nourishing surroundings.

We are currently recruiting for **an ambitious and passionate At Your Service Supervisor **who strives to provide and inspire incredible guest service that creates truly memorable experiences for our guests. Join our amazing and diverse team and grow your career with Marriott International, the world’s largest and most celebrated hospitality brand.

**What we are looking for**
- Strong organization and multi-tasking skills
- An analytical way of thinking
- Strong problem-solving and decision-making skills
- Confidence interacting with guests
- Good communication skills - both written and verbal English
- The ability to work independently
- Previous experience working in five star, luxury/lifestyle hotels
- A positive mindset
- A genuine passion for working in hospitality

**JOB SUMMARY**
- Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.
- Receive, record, and relay messages accurately and in a timely manner.
- Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities.
- Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
- Be a role model within the department, assisting the team to perform their role when required
- Have a flexible approach to your job
- Support the Welcome Office with the daily operation where necessary, including processing Mobile check-in, check-out, answering the telephone and handling guest complaints
- Be a JW brand ambassador, ensuring the brand’s voice is present in your interactions with guests and talent
- Providing support in leading the At Your Service team with assisting guest queries, ranging from billing enquiries, in-house guest requests, connecting calls to relevant departments.
- Assisting the At Your Service Manager with training for the team
- Ensuring that business centre is fully stocked with stationery, liaising with the purchasing team.
- Assisting business centre guests with general administration assistance.
- Proving daily support to Guest Relations with pre-arrivals and amenities for rooms
- Making sure the teams action all daily admin tasks
- Deputising for At Your Service Manager in their absence

**CANDIDATE PROFILE**

**Experience**
- Previous experience working within a Reservations or Front Desk preferred. Basic Fidelio and Marsha knowledge essential.

**Skills and Knowledge**
- Strong Communication skills (verbal, listening, writing)
- Innovative
- Pro-active and reliable
- Able to work alone and within a team

**Education or Certification**
- Good level of English essential

**REWARDS FOR WORKBENEFITS FOR YOUR LIFESTYLE**

As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. You’ll grow through opport

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