Office Facilities Supervisor

4 months ago

London, United Kingdom Balfour Beatty Full time

**About the role** Balfour Beatty** has an exciting opportunity for a **Office **Facilities Supervisor** to join our **Enabling Functions** team to support services in the **South-East of **England, **primarily based in **Canary Wharf.**

Role Purpose

A Facilities Supervisor is required to provide Facilities Management support services in the South-East of England. Your prime location will be Canary Wharf; however, you will be required to travel to other offices to South-East of England. The Facilities Supervisor will be expected to ensure that a first-class service is provided to stakeholders based at and visiting these sites. Please note that this role will be based at our front desk. This is expected to be a busy and exciting role and would suit an enthusiastic and dynamic individual with previous experience of working in a similar role in a Corporate Environment.
**What you'll be doing**

This is a multi-functional hands on role and the Facilities Supervisor will be expected to ensure that all soft facilities services are delivered in accordance with the departments procedures and to an exceptional level at the site including but not limited to:
- Visitor management, including ensuring that the site rules have been read and understood
- Switchboard duties, including answering and transferring calls and ensuring that the system is kept up to date
- Assisting staff and visitors with meeting room bookings
- Issuing ID badges and vehicle permits for permanent Balfour Beatty staff and ensuring that all lists and systems are maintained up to date
- Ensuring that incoming and outgoing mail is dealt with efficiently
- Ensuring that handovers are managed effectively
- Working with the Facilities Manager and Senior Facilities Manager to ensure that the South-East of England facilities services are aligned with the wider Balfour Beatty offices. The role will also involve implementing and managing a rota/shift pattern for the team and managing holiday cover to reduce the requirement for temporary staff.
- Full line management of 3 direct reports (Facilities Assistants).
- Acting as the site point of contact in the Facilities Manager’s absence.
- Ensuring that the South-East of England SharePoint pages, visitor, and staff information sheets are updated.
- Ensuring that department procedures are followed and updated as required.
- Ensuring that the meeting room suites and kitchens across the site are well stocked and maintained in an excellent condition including reporting all defects to the wider team and making recommendations for improvement to the Facilities Manager.
- Acting as the site point of contact for cleaning issues and bringing any concerns to the attention of the Facilities Manager.
- Proactively identifying cleaning or other maintenance requirements and raising to the wider Facilities Management Team at the sites.
- Providing admin support as necessary including ensuring that the Facility Management team inboxes and maintenance workflow and tickets are actioned, assisting the Facilities Manager with ‘My Compliance’ work items, ensuring requisitions are raised and receipted, ensuring that stationery/tea/coffee/milk/consumables etc are ordered as required.
- The Facilities Supervisor and their team will also act as the main point of contact for emergencies at the sites.
- Carrying out any other duties as required by the Facilities Manager.

**Who we're looking for**

Essential
- The ability to proactively contribute to teamwork and cross functional working
- Management/Supervisory Experience
- IT literate with a good working knowledge of the Microsoft suite of programmes
- Exceptional customer services skills
- Must be confident in dealing with people at all levels
- Experience in the provision of Front of House services at a Corporate Level
- Excellent verbal/written communication skills
- Excellent organisational skills
- Switchboard Experience
- Overseeing Mail Handling
- Good understanding and knowledge of Facilities Managemen

Desirable
- IWFM
- Fire Warden Qualification
- First Aid qualification
- Experience of emergency co-ordination
- Manual Handling Training

**Why work for us**
Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.

**Why join us?**

As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You’ll have the freedom to shape the package that’s right for you and your life. Here are some of our key benefits:

- Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
- 25 days paid annual leave (pro rata)
- Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners le

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