Helpdesk Operative/administrator

5 months ago

London, United Kingdom Mitie Full time

Helpdesk Operative/Administrator

Location: St George's University Hospital

Rate of Pay: £14.95

Hours: 35 per week, rotating shift pattern

Delivering the exceptional, every day

Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.

Our promise to our people: a place to work where you can thrive and be your best every day.

Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.

Our culture - our core values and how we behave:

- We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
- We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
- We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
- Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
- Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

Job objectives and responsibilities
- Ensures there is a smooth operation maintained across the hospital, meeting the flow of requests received to ensure a continuous and efficient service.
- Handles calls including (but not limited to) portering, catering, cleaning, pest control, window cleaning, security and post.
- Ensures timely input and output of all associated help desk data, and live monitoring of performance against SLA's
- Despatches reactive tasks and progresses them through to completion in order to meet customer needs
- Supervisors act as quality control, ensuring customer satisfaction through training employees properly and adhering to company policy.

Main duties

Manages the helpdesk functions and ensures that any requests received reach target times. All requests are chased and highlighted to management
- Answers calls within agreed number of rings, raises tasks, logs information received on to the helpdesk database and assigns an employee within the appropriate service level timescales
- Understands and completes all work-related documentation accurately and on time
- Produces daily and additional Reports as required providing information to the teams relating to service requests.
- Ensures that all departmental colleagues are using their respective smart devices or radios correctly, and in line with task durations
- Ensures colleagues are always well informed to ensure smooth handover at shift change.
- Carries out all work in line with pre-determined service level agreement timescales
- Takes a proactive approach to customer liaison and ensures concerns are dealt with or relayed to line management promptly
- Offers customers feedback, as well as task tracking numbers for each call received.
- Undertakes additional duties in line with capabilities as required to fulfil requirements needed by the contract

Person Specification
- Has similar experience, and has extensive knowledge of the hospital site and divisional structures
- Has a strong standard of both literacy and numeracy skills
- They possess an intermediate knowledge level of all Microsoft office packages. Fully competent in the use of PCs and other types of technology
- Possesses good planning and organisational skills
- Has developed excellent written, verbal communication and negotiation skills to support them in their role.
- Can operate a smartphones and radios once training provided
- Fully capable of understanding and maintaining the confidentiality across the site and respecting the needs of all stakeholders.
- Works well under pressure to meet the challenging deadlines
- Has the ability to effectively plan and manage own workloads, however understands when to ask for support when needed.
- Demonstrates a positive 'can do' attitude and can flex their style to meet the needs of the business
- Represents Mitie and the client at all times in a professional, courteous and confident manner

Health and Safety responsibilities
- Follow Group and company policies and procedures at all times;
- Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
- Use all work equipment and personal PPE properly and in accordance with training received;
- Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

Information

  • Helpdesk Administrator

    6 months ago

    London, United Kingdom Warwick University Enterprises Ltd ta Unitemps Birmingham Full time

    **Role** We are looking for a Helpdesk Administrator to ensure the timely and accurate logging of tasks, contributing to the streamlined workflow and effective task management. By meticulously recording tasks, you will play a vital role in maintaining operational efficiency and adhering to contract-required timescales. **This is a permanent...

  • Estates Helpdesk Administrator

    2 months ago

    London, United Kingdom CV-Library Full time

    Estates Helpdesk Administrator - London - Educational Establishment Permanent - £33,000 per annum We are looking for a dedicated Estates Helpdesk Administrator to support the smooth running of estates and campus services within an educational environment. This role is key to maintaining efficient operations across a range of maintenance and facility...

  • Helpdesk and Administration

    6 months ago

    London, United Kingdom Red Commerce Full time

    ** **RED - Helpdesk and Administration - SC Clearance - Opportunity to work in USA** ** This role requires you to **relocate **to **Norfolk, Virginia, USA**. At present, one of our International Customers at RED is in the search of a **Helpdesk and Administration** for an **on-site 4 years project** in Virginia, USA. Here are some details: Project...

  • Helpdesk Administrator

    6 months ago

    London, United Kingdom ERP Full time

    **Helpdesk Administrator** **Wimbledon** **£34,000** A fantastic opportunity for Helpdesk Administrator to join a fast-paced reactive services company based in Southwest London. The ideal Helpdesk Administrator will enthusiastic and well-motivated. **Responsibilities** - Upsell our services to new and existing customers - keep accurate records of...

  • Helpdesk Administrator

    6 months ago

    London, United Kingdom MMP Consultancy Full time

    Helpdesk Administrator required to join a large hospital based in London. Working as part of the wider Estates team, we are seeking experienced Estates and Helpdesk Administrators to apply. As Helpdesk Administrator, you will be responsible for managing service requests and incidents raised to the helpdesk function and liaising with the respective team...

  • Helpdesk Administrator

    5 months ago

    London, United Kingdom Compass Group Full time

    **What you'll be doing**: We're currently recruiting a dedicated Helpdesk Administrator to help ensure the smooth running of the operations in Healthcare on a full time basis, contracted to 40 hours per week. As a Helpdesk Administrator, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress...

  • Helpdesk Administrator

    6 months ago

    London, United Kingdom paretofm Full time

    **Helpdesk Administrator** **Salary**: £27,000 **Location**: London, Central **Hours**: 40 hours a week (Flexible) **Role Type**: Permanent Pareto are currently looking for a Helpdesk Administrator to join us on a full-time basis to be based in London. **Responsibilities to include but not limited to**: - Actively monitoring open jobs including...

  • Helpdesk Operations Manager

    5 days ago

    London, Greater London, United Kingdom Vertex IT Solutions Ltd Full time

    We have an opening for a Helpdesk Operations Manager at Vertex IT Solutions Ltd.The estimated salary for this role is £25,000 - £30,000 per annum.About the Position:This is a shift-based role that requires managing the Helpdesk system and providing first line support to users.Key Tasks:Log all telephone calls on the Helpdesk system and resolve user...

  • Helpdesk Operations Specialist

    6 days ago

    London, Greater London, United Kingdom HVAC Total FM Recruitment Full time

    Job Title:Helpdesk Analyst Monday to FridayAt HVAC Total FM Recruitment, we're seeking a highly organized and detail-oriented Helpdesk Administrator to join our team at London's largest club stadium. As a key member of our operations team, you'll play a pivotal role in ensuring smooth day-to-day operations.

  • Maintenance Helpdesk Administrator

    7 months ago

    London, United Kingdom The Ivy Collection - Support Office Full time

    **Maintenance Helpdesk Administrator** **Purpose of Role** The Maintenance Helpdesk Administrator plays a crucial role in coordinating and managing maintenance requests and activities within the company. They are responsible for handling incoming maintenance requests, scheduling repairs and inspections, and ensuring timely resolution of issues. The...

  • Helpdesk Administrator

    5 months ago

    London, United Kingdom TNA Building Services Ltd Full time

    **Job Title: Helpdesk Administrator** **Location: London, United Kingdom** **Employment Type: Full-Time** **Responsibilities**: - **Customer Interaction**: - Address customer queries and service requests efficiently. - **Job Scheduling**: - Coordinate and schedule maintenance jobs. - Utilize scheduling software for optimal job allocation. -...

  • Helpdesk Night Operative

    5 months ago

    London, United Kingdom ABM Full time

    **Description**: **JOB TITLE: Helpdesk Night Operative** **LOCATION: 14 Pier Walk, London** **REPORTING TO: Helpdesk Manager** **SHIFT PATTERN: Sat & Sun 19:00 - 07:00 / Mon & Tue 23:00 - 07:00, 40 hours per week** **PAY RATE: £15.50 per hour** **OVERVIEW OF JOB DESCRIPTION** To provide high quality, professional administrative support to our 24hr...

  • Helpdesk Operative

    6 months ago

    London, United Kingdom ABM Full time

    **Description**: **JOB TITLE: Helpdesk Operative (Nights)** **LOCATION: George House - SE1 1NH** **REPORTING TO: Helpdesk Manager** **PAY RATE: £15.50 PER HOUR** **SHIFT PATTERN: Thursday - Sunday (Thursday & Friday 23:00 - 07:00) (Saturday and Sunday 19:00 - 07:00), 40 HOURS PER WEEK** **OVERVIEW OF JOB DESCRIPTION** To provide high quality,...

  • Facilities and Helpdesk Administrator

    6 months ago

    London, United Kingdom Capstone Facilities Services Ltd Full time

    We are looking for a Facilities & Helpdesk Administrator to join our team at Capstone. Our working environment is fast paced, with each day bringing new challenges. Therefore, strong organisational skills are essential to succeed. This role will be centred around the Maintenance side of our business, and you will be offering support to our Engineering...

  • Helpdesk Administrator

    5 months ago

    London, United Kingdom TNA Building Services Ltd Full time

    **Job Title: Helpdesk Administrator** **Location: London, United Kingdom** **Employment Type: Full-Time** **Responsibilities**: - **Customer Interaction**: - Address customer queries and service requests efficiently. - **Job Scheduling**: - Coordinate and schedule maintenance jobs. - Utilize scheduling software for optimal job allocation. -...

  • Facilities Helpdesk Administrator

    6 months ago

    London, United Kingdom paretofm Full time

    **Helpdesk Administrator** **Salary**: £28,000 **Location**: Central London - SW1A Pareto are currently looking for a Helpdesk Administrator to join us on a Full time basis to be based in Central London. **Responsibilities to include but not limited to**: - Actively monitoring open jobs including chasing engineers for updates and allocating jobs to...

  • Helpdesk Administrator

    5 months ago

    London, United Kingdom Equans Full time

    **Requisition ID**: 54933 **Domain**: Other/Other **Contract type**: Permanent **Schedule**: Full-Time Equans is a renowned energies & services contractor and a proud member of the Bouygues global industrial group. Our expertise spans the design, construction, and maintenance of buildings and critical infrastructure worldwide. We currently have an...

  • Facilities Helpdesk Administrator

    2 weeks ago

    South West London, United Kingdom CV-Library Full time

    Facilities Helpdesk Administrator- South West London- 36k- Plus Package My client a well known Facilities and Management Company who specialise in Luxury Retail are currently recruiting for an experienced Facilities Helpdesk Administrator to service a Prestigious Contract in South West London. The ideal candidate will have experience in planned and...

  • Helpdesk Administrator

    5 months ago

    London, United Kingdom Ballymore Full time

    **Helpdesk Administrator - Permanent, Marsh Wall, E14** **Hours**:Mon-Fri, 40 hours per week, 08:30-17:30 **Your new role**: Ballymore is an independently-minded property developer with a multi award-winning portfolio of some of Europe’s largest urban development projects. We’re powered by our people - it’s what makes Ballymore, Ballymore. This...

  • Facilities Helpdesk Administrator

    3 days ago

    South West London, United Kingdom GH Engage Limited Full time

    Facilities Helpdesk Administrator- South West London- 36k- Plus PackageMy client a well known Facilities and Management Company who specialise in Luxury Retail are currently recruiting for an experienced Facilities Helpdesk Administrator to service a Prestigious Contract in South West London. The ideal candidate will have experience in planned and reactive...