FM Helpdesk Operator
1 month ago
FM Helpdesk Operator
At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems, but with peace of mind, and we unlock that by being technology-led but people-driven. When you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are the heart of our business and we’re all about helping them to shine.
The key purpose of this role is to ensure that all duties of the FM Help Desk are performed to a high standard in a pleasant, willing, and professional manner. To assist and support management team in maintaining partnerships and close working relationships with Exchequer Partnership, GPA and contractors.
How will you be the change?We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in - every role plays a part in driving us further and everyone can be the change. That’s how we deliver value for our customers, and building systems that lead the way.
And as a FM Helpdesk Operator with Bellrock, you’ll do it by
- Providing a prompt FM Help Desk service.
- Ensuring all calls to the FM Help Desk are answered and all requests are logged accurately on the CONCERTO system against the correct job type and service category.
- Ensuring requestor is issued a call reference number and informed of course of action to be taken in a timely manner.
- Ensuring all requests are assigned and issued to the correct contractor with enough information for the request to be carried out.
- Ensuring the requestor is informed of closure of request once completed either over the phone or via email.
- Taking the ownership and ensuring customers are kept fully informed of progress.
- Ensuring all feedback from the service provider, management team and requestor is logged in the CONCERTO audit trail.
- Providing bookings service for all meeting rooms and Ensuring all bookings for meeting rooms are confirmed for size of room, catering requirements and set up including audio-visual requirements.
- Providing accurate daily and weekly reports within an agreed timeframe and produce additional reports as and when required.
What does it take?
If you’re ready to be the energy that helps us build our business, share our success, and really own it as a FM Helpdesk Operator you’ll need
- Demonstrate Teamwork, responsibility, problem solving and communication.
- Demonstrate good time keeping.
- Good organisational skills.
- Previous experience in a FM setting would be advantageous.
Working arrangements
We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from the HM Treasury, London, SW1A 2HQ.
What can we offer you?
Upon joining Bellrock, you can expect a comprehensive benefits package including:
25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)
Life cover
Health Assured employee assistance and wellness program
Enhanced maternity, paternity and adoption leave
Salary sacrifice schemes: Cycle to work and Techscheme
Holiday purchase scheme of additional 5 days per year
Committed to paying real living wage
Offers and discount scheme
Healthcare Cashplan
MotorSave Scheme
Refer a friend scheme
Eyecare Vouchers
Liftshare
Helping you to shine
We’ve always encouraged new and different perspectives, that also means making ours a workplace that encourages diverse and unique voices, where everyone feels welcome, included and supported to be themselves and achieve more.
So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working and support for your wellbeing, as well as benefits that can make a difference to your life.
Ready to start shining?
Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock, we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You.
Apply today.
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