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Technology Support Specialist
3 months ago
The Associated Press is an independent global news organization dedicated to factual reporting. Founded in 1846, AP today remains the most trusted source of fast, accurate, unbiased news in all formats and the essential provider of the technology and services vital to the news business. More than half the world's population sees AP journalism every day.
The AP seeks a motivated Technical Support Specialist to join its team based in London.
**RESPONSIBILITIES**:
Assist external clients with APIs setups
Deploy and support MAC and PC hardware
Provide support during special events
Deploy and support iOS and Android mobile devices
Setup photo and video equipment
Provide account management, password resets, assist with management of membership of distribution lists and groups for AP staff
Provide account management for portals used by the AP external clients
Provide support for video technology and services used by the external clients and AP staff
Support third party tools used for collaboration and information sharing
Track all support activities through AP support tools
Troubleshoot and resolve issues with printers, conference room equipment, and other office equipment
Troubleshoot and resolve issues with VPN connections / Wi-Fi networks/ VOIP phone systems
Provide peer to peer training on as needed basis
Work on special projects, as necessary
Travel may be required
Work on bureau relocations and setup, as necessary
Must be available to work flexible hours and longer shifts, as necessary
**QUALIFICATIONS**:
College degree, technical degree or equivalent experience is required
Prior news and media industry experience is a plus
Must possess a service-oriented attitude and be able to communicate and coordinate well with clients and global team members via designated work channels
Communicate effectively and professionally with staff of all levels
Proven ability to work in a team environment
Must be a self-starter with the ability to multi-task, manage multiple workloads, take accountability, and deliver results to meet competing priorities in a busy environment
Familiarity with client integrations pertaining to various content management systems and vendor solutions
Experience with Windows, UNIX, Linux, and MAC OSs is a plus.
Understanding of network protocols TCP/IP, HTTP, FTP, SMTP and NNTP. Must be able to troubleshoot problems related to these protocols
Working knowledge of video and audio technology is a big plus
Working knowledge of modern hardware deployment technology and be able to assist with any issues
Working knowledge of XML and Jason is a big plus
Knowledge of Salesforce and EasyVista is a big plus
Right to work in the UK is required
**Application Deadline**: 11:59 PM EST on Friday, April 19, 2024.
AP seeks to build an inclusive organization grounded in respect for differences. We support all aspects of diversity and provide equal employment opportunity to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, gender identity, disability or status as a veteran. We encourage members of traditionally underrepresented communities to apply.
