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2 months ago
Job Summary:
The IT Deskside Support Officer will play a crucial role in ensuring the smooth operation of the bank's IT systems and infrastructure. This position requires a highly skilled and experienced individual who can provide top-notch technical support to end-users, troubleshoot complex issues, and implement new technologies to improve efficiency and productivity.
Key Responsibilities:
- Provide technical support to end-users via the helpdesk and knowledgebase, ensuring timely and effective resolution of issues.
- Manage requests in the ticketing system, track progress, and update tickets to ensure seamless communication with stakeholders.
- Identify, report, and fix technical issues, collaborating with cross-functional teams to resolve complex problems.
- Support IT systems upgrades, patching, and security management to maintain the integrity of the bank's IT infrastructure.
- Evaluate and implement new technologies and systems to enhance IT infrastructure and meet business requirements.
- Maintain a deep understanding of the bank's business needs and work closely with other departments to ensure IT meets their requirements.
- Work in compliance with the bank's IT policies and procedures, financial industry standards, and regulations.
- Stay up-to-date with the latest IT industry trends and developments.
- Perform routine IT operation tasks and build workstations to ensure seamless user experience.
- Produce daily reports, confirmations, and statements to ensure transparency and accountability.
- Assess systems performance and security to identify areas for improvement.
Requirements:
- Bachelor's degree in Computer Science, IT, or a related field.
- Proven experience as an IT support specialist or similar position in the financial sector.
- Proficiency in supporting and troubleshooting Windows 11, M365, and IP phone systems.
- Experience administering and supporting online, mission-critical systems.
- Experience dealing with end-user requests and managing quality expectations.
- Ability to provide user training and prepare documentation and procedures.
- Experience with system installation, configuration, and analysis.
- Excellent communication skills to effectively interact with team members and business users.
- Technical proficiency and knowledge to diagnose and troubleshoot technical issues.
- Knowledge of IT solutions for helpdesk, inventory, and change management.
- Knowledge of IT solutions for security control, vulnerability scanning, and patch management.
- Basic understanding of Windows Server, RHEL Linux, and VMware.
- Basic understanding of networks and cloud computing.
- Basic coding and scripting skills.
- Ability to efficiently manage multiple activities.
- Positive and problem-solving attitude.
