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Technical Support Specialist
2 months ago
About Connexa Technology Limited:
Connexa Technology Limited is a prominent Managed Service Provider (MSP) dedicated to delivering outstanding IT solutions and support to a wide array of businesses. Our commitment to proactive service and customer satisfaction sets us apart in the industry.
Position Overview:
The Technical Support Specialist will play a crucial role in providing advanced technical assistance and solutions to our clients.
This position demands a comprehensive understanding of Microsoft 365, Windows Server, and Hyper-V, along with the capability to troubleshoot and resolve intricate IT challenges efficiently.
The successful candidate will have a background in an MSP setting and demonstrate exceptional communication abilities.Key Duties:
- Deliver 2nd line technical support to clients, ensuring prompt and effective issue resolution.
- Diagnose and address problems related to Microsoft 365, Windows Server, and Hyper-V.
- Collaborate with the 1st Line Support team to escalate and resolve complex issues.
- Oversee and maintain client infrastructure, ensuring peak performance and security.
- Assist in the deployment and configuration of IT solutions for clients.
- Document and update technical procedures and client information.
- Contribute to the ongoing enhancement of service delivery and technical processes.
- Ensure client satisfaction by providing exceptional service and fostering strong relationships.
Qualifications and Skills:
- Demonstrated experience in a 2nd Line Support role within an MSP environment.
- Strong technical knowledge of Microsoft 365, Windows Server, and Hyper-V.
- Excellent problem-solving and troubleshooting capabilities.
- Ability to work independently and collaboratively in a dynamic environment.
- Strong communication and interpersonal skills, with the ability to convey technical concepts to non-technical users.
- Relevant IT certifications such as
Microsoft Certified:
Azure Administrator Associate or similar are advantageous.
Why Join Connexa Technology Limited?
- Become part of a forward-thinking organization with a strong reputation for excellence.
- Experience a supportive and collaborative workplace.
- Take advantage of opportunities for professional growth and career advancement.
- Enjoy a competitive salary and benefits package.
Connexa Technology is acting as an Employment Agency in relation to this vacancy.
