Technical Support Specialist

1 week ago


City Of London, United Kingdom Premier Group Recruitment Full time

We are seeking a skilled 1st Line Support Engineer to join our team at Premier Group Recruitment. The ideal candidate will have a background in a Managed Service Provider (MSP) or B2B environment, with experience supporting various clients.

Key Responsibilities:

  • Provide first-line technical support to clients via phone, email, and in-person.
  • Troubleshoot and resolve technical issues with Microsoft Desktop Operating Systems.
  • Possess or actively pursue one of the following Microsoft certifications: MD-101, MS-100, or MS-101.
  • Familiarity with and practical application of ITIL methodologies.
  • In-depth knowledge of Office 365, including E3, E5, EMS/Azure, and IaaS.

Requirements:

  • Strong troubleshooting capabilities.
  • Excellent written and verbal English communication skills.
  • Ability to produce clear and concise technical documentation.

What We Offer:

  • Competitive salary of £28,000 - £30,000.
  • Opportunity to work with a leading Managed Service Provider.


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