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IT Support Specialist
2 months ago
**Job Title:** IT Deskside Support
**Job Type:** Full-time
**Industry:** Financial Services
**Location:** Remote (with occasional on-site visits)
We are seeking a highly skilled and experienced IT Deskside Support professional to join our team at Hays Specialist Recruitment Limited. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients and ensuring the smooth operation of our IT systems.
Key Responsibilities- **Provide Technical Support:** Respond to and resolve technical issues reported by clients via phone, email, or in-person.
- **System Administration:** Install, configure, and maintain software and hardware systems to ensure optimal performance.
- **Troubleshooting:** Identify and resolve technical problems using diagnostic tools and techniques.
- **Documentation:** Maintain accurate and detailed records of technical issues, resolutions, and client interactions.
- **Collaboration:** Work closely with other departments to ensure seamless integration of IT services and support.
- **Professional Development:** Stay up-to-date with the latest technologies and industry trends to continuously improve technical skills and knowledge.
- **Education:** Bachelor's degree in Computer Science, IT, or a related field.
- **Experience:** Proven experience in a similar role, preferably in the financial services industry.
- **Technical Skills:** Proficiency in supporting and troubleshooting Windows 11, M365, and IP phone systems, as well as experience with system installation, configuration, and analysis.
- **Soft Skills:** Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
**Competitive Salary:** A competitive salary package that reflects your skills and experience.
**Opportunities for Growth:** A dynamic and supportive work environment that encourages professional development and career advancement.
**Collaborative Team:** A team of experienced professionals who share your passion for delivering exceptional IT support and services.
