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Customer Service Specialist
3 weeks ago
Are you looking to take the next step in your customer service career? Looking to work for a huge organisation that offers fantastic career opportunities?
Agenzia Recruitment are looking for a Customer Service Specialist to join our client based in St Ives working 4 on 4 off nights and days.
**Responsibilities of the Customer Service Specialist**
In this full time, permanent role, you will be part of a team working on a 24x7 shift pattern providing service support to our customers, from receipt of issue through to resolution. You will be scheduling and allocating work and providing excellent support.
You will work collaboratively with our customers, field engineers and network management teams to ensure end to end ownership and to meet SLA’s are met.
- Receiving customer requests / tickets and raising cases
- Providing regular updates to external customers on the progress of faults
- Prioritising each fault to meet SLA’s including resource management
- Meeting customer’s SLA’s within the contracted timescales
- Controlling and directing field engineers and spares deliveries
- Tasking and tracking the work of our Technical Support Services team
- Ensuring all Planned Preventative Maintenance is complete
- Providing ad hoc reports as required to senior colleagues and customers
- Ensuring Field Engineers complete outstanding fault reports
- Maintaining internal reports following engineer visits
- Arranging and coordinating access for various suppliers providing services
**Skills and Experience of the Customer Service Specialist**
- Outstanding customer service skills
- A positive attitude to overcome any obstacles
- Excellent communicator both written and verbal
- Helpful individual who always uses their own initiative
- Working under pressure and meeting tight deadlines
- Computer literacy (including Excel and Outlook)
**Job Types**: Full-time, Permanent
**Salary**: £30,000.00-£32,000.00 per year
Schedule:
- Day shift
- Night shift
Application question(s):
- Can you work the shift pattern, 4 nights on, 4 days off, 4 days on, 4 days off repeat?
Work Location: In person
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