Customer Success Administrator
5 months ago
**The Beginning of your Career with CFM**:
Our Customer Success team is growing, and we are looking for motivated individuals to come and join us here at CFM. As a Customer Success Administrator, you will liaise closely with Field Operatives ensuring repair requests are carried out whilst delivering a first-class service to our customers. We have various teams covering regions across the whole of Northern Ireland.
This is a full-time permanent role based at our office in Head Office, Magherafelt.
**Responsibilities**:
- Act as the first point of contact providing support for all customer queries.
- Responsible for the administration for a specific contract area.
- Ensure customers are kept up to date and any issues are escalated to management.
- Monitoring of target dates for jobs, tracking updates and job status.
- Job completions and updating system/ data input.
- To perform any other duties as may be reasonably required.
- Full job description is available upon request
**Skills & Experience**:
- Essential_
- Minimum of Grade C or above in GCSE or equivalent (English)
- Experience providing customer support
- IT literate, proficient in Microsoft Office
- Excellent communication skills at all levels
- Excellent time management
- Client & Customer focused
- Strong admin skills
- Desirable_
- Experience in social housing sector
- One years recent experience in a busy office environment
**Job Types**: Full-time, Permanent
**Salary**: £18,000.00-£22,000.00 per year
**Benefits**:
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Magherafelt, BT45 6BB: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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