Operations Administrator

7 months ago


Magherafelt, United Kingdom Mid Ulster Auctions Full time

**Key Responsibilities**:

- Provide exemplary customer service to clients by promptly responding to enquiries, resolving concerns, and ensuring a positive auction experience through clear and effective communication, both orally and in writing.
- Conduct accurate data entry tasks, including cataloguing auction items, updating client information, and maintaining databases with attention to detail and accuracy.
- Generate invoices, process payments, and manage accounts receivable, ensuring timely and accurate billing processes.
- Perform administrative tasks such as managing correspondence, scheduling collections/ deliveries, and organising documents to support efficient office operations.
- Assist with credit control activities, following up on outstanding payments, and collaborate with clients to resolve billing discrepancies and ensure compliance with payment terms.
- Assist in the preparation of auction events, including setting up auction lots, coordinating logistics, and providing on-site support as needed.
- Liaising within the team and with other departments to ensure seamless coordination and synergy across all aspects of auction operations and administrative tasks.
- Any other general administration duties as reasonably required.

**Qualifications and Skills**:
**Essential Criteria**
- Previous experience in an administrative support role, customer service, or related field preferred.
- Excellent communication skills, both verbal and written, with a customer-focused approach and the ability to interact professionally with clients and colleagues.
- Strong organisational skills and attention to detail, with the ability to prioritise tasks and manage time effectively in a dynamic work environment.
- Proficiency in data entry and computer literacy, including experience with Microsoft Office suite and database management software.
- Ability to handle confidential information with discretion and maintain high standards of professionalism and integrity.
- Proactive attitude with a willingness to take on new challenges, learn new skills, and adapt to changing priorities.
- Experience with invoicing, accounts receivable, or credit control processes is a plus.
- A positive attitude, strong work ethic, and ability to work both independently and collaboratively as part of a team.

**Salary and Benefits**:

- Competitive salary commensurate with experience
- Performance Bonuses
- Free on-site parking
- Free Health Insurance including dental, optical, hearing & digital GP services.
- Wellbeing Rewards
- Auto enrolment on Day 1 to the Company Pension Scheme
- Internal and external training
- Job progression
- MUA Brand Uniform
- Holiday treats
- Service awards
- Annual team vote for company charity partner

**Job Types**: Full-time, Permanent

**Salary**: £22,400.00-£25,000.00 per year

**Benefits**:

- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Private dental insurance
- Private medical insurance

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- Administrative: 2 years (required)

**Language**:

- English (required)

Ability to Commute:

- Magherafelt (required)

Work Location: In person

Reference ID: AS_0009



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