Helpdesk Team Leader

5 months ago

Leeds, United Kingdom Equans Full time

Helpdesk Team Leader

**Offer ID**:

- 58242**Métier**:

- Support Functions / Admin Support**Contract type**:

- Helpdesk Team Leader**Schedule**:

- Full-Time**Country**:

- United Kingdom**EQUANS is looking for a Helpdesk Team Leader to join our team in Leeds, LS9 on a permanent basis. This is a full time role working 40 hours per week. On offer is a salary of £24,500 - £25,000, dependant upon skills and experience as well as benefits package.**

You will provide a professional and customer focussed interface between EQUANS and the occupants of the Leeds Oncology Wing; Gather accurate information for each call to enable the production of management report and pass on service calls to a range of external service providers.

**What will you deliver?**
- Lead the helpdesk staff, providing day to day support, training, and management, acting as the first point of contact for any facilities related issues
- Closely monitor and track all help desk tasks to ensure the correct logging of jobs, updating of notes from engineer and close out to meet contract requirements
- Deputise to the Admin & Helpdesk manager, ensuring cover for sickness and holidays for all helpdesk and admin staff
- Liaise with the scheduling team and engineers to track job progress
- Assist in producing the Monthly Contract Reports from Maximo to Leeds Teaching Hospitals & SPV
- Check the progress of PPM’s, escalating when required, ability to analyse, track and report on data from help desk, both reactive and PPM
- Follow up on all the remedial works to ensure that we operate a compliant Asset/contract
- Work closely with the service contract manager when dealing with follow on jobs which require contractor attendance, closely monitoring time scales and reporting accordingly
- Minimise penalty deductions by delivering the Estates Maintenance Services and responding in a timely manner to all relevant issues in accordance with the requirements of the Service Agreement and making management aware of any concerns in a prompt manner
- Fully participate in the Helpdesk on call rota
- Undertake Team leader duties as required (e.g., HR related investigation, disciplinary, Performance management and performance reviews, holiday request, absence management).

**What can we offer you?**

On offer is a salary of £24,500 - £25,000, dependant upon skills and experience as well as benefits package, which includes;
- 24 days annual leave (+ public holidays)
- Life Cover equivalent to 1 times annual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
- Attractive Employee Referral Rewards Scheme
- Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
- 24/7 Employee Assistance Program and access to mental wellbeing app

**Who are we looking for?**
- Experience in carrying out similar role within a Facilities Management Operations team
- Essential in good, clear and respectful communication
- Understand the operational procedures and safe working practices applicable to the task
- Ability to work under pressure.

This role includes a DBS Standard check therefore ability to pass is essential.

**Who are we?**

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services - with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

EQUANS is a Bouygues group company.

**What's next?**
- At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network._
- For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.

  • Helpdesk Team Leader

    5 months ago

    Leeds, United Kingdom 300 North Limited Full time

    Role: Helpdesk Team Leader Location: Leeds **Salary**: £30k - 24 days annual leave (+ public holidays) - Life Cover equivalent to 1 times annual salary - Employee discount shopping schemes on major brands and retailers - Gym membership discounts - Cycle to work scheme - Holiday purchase scheme - 2 corporate social responsibility days per year - Broad range...

  • Helpdesk Team Leader

    5 months ago

    Leeds, United Kingdom Equans Full time

    **Requisition ID**: 58242**Domain**: Support Services/Customer Services and Administration**Contract type**: Permanent**Schedule**: Full-Time**EQUANS is looking for a Helpdesk Team Leader to join our team in Leeds, LS9 on a permanent basis. This is a full time role working 40 hours per week. On offer is a salary of £24,500 - £25,000, dependant upon skills...

  • Helpdesk Team Leader

    5 months ago

    Leeds, United Kingdom Equans Full time

    **Domaine**: Fonctions Supports/Autres - **Type d'emploi**: **Temps de travail**: **Equans is looking for a Helpdesk Team Leader to join our team in Leeds on a permanent basis. This is a full time role. On offer is a competitive salary and benefits package.** **What will you deliver?**: - Logging and processing of orders onto the Castleton Business...

  • Helpdesk Supervisor

    6 months ago

    Leeds, United Kingdom CBRE Full time

    **Role: Helpdesk Supervisor** **Location: Leeds, Gateway Office** **Job Purpose**: Accountable for the effective Helpdesk operations for CBRE Local UK’s largest Retail account. Responsible for the efficient and effective performance of the Helpdesk function. Coach and support Helpdesk Team Leads in the daily management of the Helpdesk Advisor teams,...

  • Helpdesk Administrator

    6 months ago

    Leeds, United Kingdom Catch 22 Full time

    Our client, a Leading Facilities Management organisation are currently on the search for a Facilities Helpdesk Administrator to join their dynamic team in Plymouth. The Helpdesk Administrator will organize scheduled an reactive work orders ensuring response and completion within required time frames. Key Accountabilities for the Facilities Helpdesk...

  • Helpdesk Administrator

    5 months ago

    Leeds, United Kingdom Catch 22 Full time

    Our client, a Leading Facilities Management organisation are currently on the search for a Facilities Helpdesk Administrator to join their dynamic team in **Plymouth.** The Helpdesk Administrator will organise scheduled and reactive work orders ensuring response and completion within required time frames. **Key Accountabilities for the Facilities Helpdesk...

  • Helpdesk Operator

    5 months ago

    Leeds, United Kingdom CBRE Full time

    **Company Profile** CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48...

  • IT Helpdesk Supervisor

    5 months ago

    Leeds, United Kingdom Pearson Carter Full time

    Pearson Carter are currently with a Global Construction/Infrastructure focused Consultancy who are in search of a IT Helpdesk Engineer who can act as a supervisor within the helpdesk environment. My client has had a big IT investment and because of this they’re looking to get started on some exciting new projects. The company has projects with Microsoft...

  • Helpdesk Administrator

    5 months ago

    Leeds, United Kingdom Enertech FM Limited Full time

    Job description An opportunity has arisen to join our ever expanding, well established and reputable facilities maintenance company in our Leeds Office, as part of our Helpdesk team. Experience in Helpdesk Facility’s role is preferred. The role of Helpdesk Administrator involves scheduling engineers’ diaries, liaising with our engineers, contracts...

  • Helpdesk Administrator

    6 months ago

    Leeds, United Kingdom Enertech FM Limited Full time

    Job description An opportunity has arisen to join our ever expanding, well established and reputable facilities maintenance company in our Leeds Office, as part of our Helpdesk team. Experience in Helpdesk Facility’s role is preferred. The role of Helpdesk Administrator involves scheduling engineers’ diaries, liaising with our engineers, contracts...

  • Deputy Helpdesk Supervisor

    6 months ago

    Leeds, United Kingdom Catch 22 Full time

    Our client, a Leading Facilities Management organisation are currently on the search for a Facilities Deputy Helpdesk Supervisor to join their dynamic team in Plymouth. The Deputy Helpdesk Supervisor will managed scheduled an reactive work orders ensuring response and completion within required time frames. Key Accountabilities for the Facilities Helpdesk...

  • Helpdesk Administrator

    5 months ago

    Leeds, United Kingdom Jupiter Construction Full time

    Jupiter Construction are looking for a friendly, dynamic and enthusiastic Helpdesk Administrator to join our growing FM Department. We are a forward-thinking company with a strong culture and values. The role will involve working across planned and reactive work-streams simultaneously; ensuring best practice is conducted through all activities in line with...

  • Helpdesk Advisor

    6 months ago

    Leeds, United Kingdom CBRE Full time

    CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Operator to join the team. As a Helpdesk Operator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the...

  • Helpdesk Advisor

    5 months ago

    Leeds, United Kingdom CBRE Full time

    CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Operator to join the team. As a Helpdesk Operator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the...

  • Helpdesk Advisor

    5 months ago

    Leeds, United Kingdom CBRE Full time

    CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Operator to join the team. As a Helpdesk Operator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the...

  • Helpdesk Coordinator

    5 months ago

    Leeds, United Kingdom store fix group ltd Full time

    Store Fix Group provides facilities management services to multiple high street designer brands across the UK. Our team of engineers is growing at a fast rate and we need a reliable office team to manage them and the high demands of our clients. **The Role - Helpdesk Operator/Estimator** **Duties/Key Responsibilities** - Answering telephone calls and...

  • Facilities Helpdesk Advisor

    5 months ago

    Leeds, United Kingdom Change Grow Live Full time

    Overview: **Change Grow Live** are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. We are currently recruiting a** Facilities Helpdesk Advisor** to work as...

  • Nights Helpdesk Advisor

    5 months ago

    Leeds, United Kingdom CBRE Full time

    CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Nights Helpdesk Operator to join the nights team. As a Nights Helpdesk Operator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth...

  • Nights Helpdesk Advisor

    5 months ago

    Leeds, United Kingdom CBRE Full time

    CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Nights Helpdesk Operator to join the nights team. As a Nights Helpdesk Operator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth...

  • Nights Helpdesk Advisor

    5 months ago

    Leeds, United Kingdom CBRE Full time

    CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Nights Helpdesk Operator to join the nights team. As a Nights Helpdesk Operator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth...