IT Helpdesk Supervisor

2 months ago


Leeds, United Kingdom Pearson Carter Full time

Pearson Carter are currently with a Global Construction/Infrastructure focused Consultancy who are in search of a IT Helpdesk Engineer who can act as a supervisor within the helpdesk environment.

My client has had a big IT investment and because of this they’re looking to get started on some exciting new projects. The company has projects with Microsoft Azure, Power Platform, D365 and Office365 which you will get trained on.

For this exact role, it would be to oversee and report on the day-to-day operations of the global Help Desk environment and ensure that end users are receiving appropriate assistance in a timely manner.

**Responsibilities**:

- Provide reports on help desk operations, ensuring that service levels are met
- Oversee the help desk support staff’s daily activities ensuring timely and professional delivery of technical support.
- Supervise and monitor all open tickets and identify overdue issues, providing resolution in a timely and effective manner.
- Enforce technical standards, systems, policies, and procedures.
- Provide guidance to the Global IT Support team about end-user support
- Liaise with business stakeholders

**Experience**:

- Experience in a fast-paced end-user IT support environment
- Hands on experience of operating a helpdesk environment, including call allocations, queue management, escalations, general user support etc.
- Delivering a quality IT experience in-line with ITIL best practice, and enhancing the functionality of an ITSM tool

**Salary**:
They are offering salaries up to £35,000 with a personal benefits package.

**Location**:
Leeds

This opportunity would be 5 x a week with flexibility for hybrid working after a few months.

**H**ow to Apply**:

- SysRemote, Azure SQL, London, Microsoft Azure, Microsoft Azure Tech, Azure Tech, Remote Working, IT Support, Azure, 365, Support, Administrator, IT Administrator, Defender, Firewalls, HelpDesk, ServiceDesk, Desk, Supervisor, Lead, Manager_

**Location**:
Leeds, UK

**Job Title**:
**Salary**:
£30000 - £35000


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