Senior Mis Consultant

6 months ago

Leeds, United Kingdom Turn IT On Full time

Job Advert

**Senior MIS Consultant**

**Remote with travel to Buckinghamshire or Leeds**

**£24,000 - £33,000 FTE**

**Are you familiar with SIMS, Arbor, ScholarPack, Integris or Bromcom? Do you work in a school administration role or similar and looking for a new challenge?**

As a Senior MIS Consultant, it is your job to provide 2nd and 3rd line telephone and remote MIS support, facilitate communication between your schools and School ICT Services, keep up to date with what services School ICT Services can offer and manage your customer accounts. You will also be responsible for delivering training, offering consultancy, and updating guidance documentation.

You are a motivated and self-directed individual, with excellent interpersonal skills and breadth of knowledge in MIS packages; mainly SIMS, Arbor and Bromcom. You are comfortable working either in a team or independently, you are very organised and a self-learner. You will take responsibility for areas of MIS support and report to the MIS Team Leader.

**Responsibilities**:

- Provide MIS support for primary and secondary schools
- Provide a one-stop shop for telephone support and assistance on schools’ MIS software to staff within schools, adhering to priorities for both primary and secondary schools
- Log all queries and requests into the Staff Portal helpdesk system to ensure appropriate tracking and reporting
- Understand and adhere to MIS KPIs
- Keep schools regularly informed of progress if a case has been logged or data sent to software supplier
- Test and implement new MIS products and upgrades
- Support the configuration and update of MIS systems in schools, working with colleagues across the company as required
- Keep abreast of new developments in software and keeping schools informed
- Impart your specialist knowledge to the MIS Support team through formal and informal training
- Play a full role in the co-ordination, implementation, production and delivery of MIS training programmes, using a variety of techniques, including formal training delivery, seminars, on-site training and workspace sessions
- Advise customers on the appropriate training and the relevant medium of delivery
- Advise and guide schools on school improvements/processes whilst promoting effective use of the school's MIS systems.
- Enable schools to complete their DfE statutory requirements by holding seminars and delivering training sessions.
- Develop and maintain high quality support documentation
- You will report to the MIS Team Lead.

**Skills/Abilities**

**Essential**
- A professional, cheerful and clear telephone manner with a focus on excellent customer service skills
- Excellent knowledge of all areas of one or more of the MIS modules, including Attendance/Lesson Monitor, Reporting, Assessments, Statutory Returns, End of Year and SEN
- Be familiar with the statutory data returns required for local and national government bodies.
- Accomplished user of Microsoft Office and associated software packages
- Excellent problem-solving skills, being able to think outside the box to find resolutions.
- Able to interpret complex documentation and communicate findings verbally and in written documents.
- Able to deliver training to a high standard to both groups and one-to-one.
- Good planning and organisational skills with the ability to work under pressure, multi-task, and still meet deadlines.
- Comfortable working either in a team or independently
- A self-learner with excellent organisation skills
- Have an eye for detail.

**Desirable**
- Experience of working on a busy and demanding helpdesk
- Excellent knowledge of Arbor, Integris, SIMS, ScholarPack or Bromcom
- Knowledge of Exams, Assessment and Individual reports, School Workforce Census, Cover Manager, Pupil Census, Post 16, Timetabling, Behaviour Management and Attendance.

In return, we are offering a salary of between £24,000 - £33,000 FTE depending on experience, benefits include pension scheme, electric/hybrid car scheme, cycle scheme, eye care voucher scheme, mental health first aid, employee assistance programme and employee recognition scheme.

The Education Technology Service Group (ETS) provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training. We have three brands under the ETS umbrella - turn IT on, School ICT Services and SalamanderSoft. Between the three brands we provide services to over 5,000 schools across England and employ almost 350 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning.

As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff. We are proud that we provide friendly and supportive place to work where people feel trusted and respected.

**_
School ICT Services is committed to safeguarding and promoting the welfare of children

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