Mis Consultant

3 weeks ago


Leeds, United Kingdom Turn IT On Full time

Job Advert

**MIS Consultants**

**£24,000 - £28,000 FTE**

**Are you familiar with Arbor, Bromcom, Integris, ScholarPack, or SIMS?**

**Do you work in a school administration setting or similar and are looking for a new challenge? If so, we have an exciting opportunity for you to join our growing team as a MIS Consultant within the education sector.**

As a MIS Consultant, it is your job to provide telephone and remote MIS support, facilitate communication between your schools and School ICT Services, keep up to date with what services School ICT Services can offer and manage your customer accounts.

**Responsibilities**:

- Provide MIS support for secondary and primary schools
- Provide a one-stop shop for telephone support and assistance on schools’ MIS software to staff within schools, adhering to priorities for both secondary and primary schools
- Log all queries and requests into the Staff Portal helpdesk system to ensure appropriate tracking and reporting
- Understand and adhere to MIS KPIs
- Keep schools regularly informed of progress if a case has been logged or data sent to software supplier
- Test and implement new MIS products and upgrades
- Support the configuration and update of MIS systems in schools, working with colleagues across the company as required
- Keep abreast of new developments in software and keeping schools informed
- Develop and maintain high quality support documentation
- You will report to the MIS Team Lead.

**Skills/Abilities**

**Essential**
- A professional, cheerful and clear telephone manner with a focus on excellent customer service skills
- Excellent knowledge of all areas of one or more of the MIS modules, including Attendance/Lesson Monitor, Reporting, Assessments, Statutory Returns, End of Year and SEN
- Be familiar with the statutory data returns required for local and national government bodies.
- Accomplished user of Microsoft Office and associated software packages
- Excellent problem-solving skills, being able to think outside the box to find resolutions.
- Able to interpret complex documentation and communicate findings verbally and in written documents.
- Good planning and organisational skills with the ability to work under pressure, multi-task, and still meet deadlines.
- Comfortable working either in a team or independently
- A self-learner with excellent organisation skills
- Have an eye for detail.

**Desirable**
- Experience of working on a busy and demanding helpdesk
- Excellent knowledge of Arbor, Integris, SIMS, ScholarPack or Bromcom
- Knowledge of Exams, Assessment and Individual reports, School Workforce Census, Cover Manager, Pupil Census, Post 16, Timetabling, Behaviour Management and Attendance.

In return, we are offering a salary of between £24,000 - £28,000 FTE depending on experience, benefits include pension scheme, electric/hybrid car scheme, cycle scheme, eye care voucher scheme, mental health first aid, employee assistance programme and employee recognition scheme.

School ICT Services provides a comprehensive range of hands-on ICT and computing support, MIS support, Virtual Data Manager service and consultancy and training. School ICT Services are part of Transforming Learning Group along with turn IT on and Salamander. Between the three brands we provide services to over 5,000 schools across the UK and employ almost 350 staff members.

As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff. School ICT Services is a friendly and supportive place to work where people feel trusted and respected.

**_
School ICT Services is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment._**

**_
‘Happy to talk flexible working’_


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