Helpdesk Team Leader

5 months ago

Leeds, United Kingdom Equans Full time

**Requisition ID**: 58242**Domain**: Support Services/Customer Services and Administration**Contract type**: Permanent**Schedule**: Full-Time**EQUANS is looking for a Helpdesk Team Leader to join our team in Leeds, LS9 on a permanent basis. This is a full time role working 40 hours per week. On offer is a salary of £24,500 - £25,000, dependant upon skills and experience as well as benefits package.**

You will provide a professional and customer focussed interface between EQUANS and the occupants of the Leeds Oncology Wing; Gather accurate information for each call to enable the production of management report and pass on service calls to a range of external service providers.

**What will you deliver?**
- Lead the helpdesk staff, providing day to day support, training, and management, acting as the first point of contact for any facilities related issues
- Closely monitor and track all help desk tasks to ensure the correct logging of jobs, updating of notes from engineer and close out to meet contract requirements
- Deputise to the Admin & Helpdesk manager, ensuring cover for sickness and holidays for all helpdesk and admin staff
- Liaise with the scheduling team and engineers to track job progress
- Assist in producing the Monthly Contract Reports from Maximo to Leeds Teaching Hospitals & SPV
- Check the progress of PPM’s, escalating when required, ability to analyse, track and report on data from help desk, both reactive and PPM
- Follow up on all the remedial works to ensure that we operate a compliant Asset/contract
- Work closely with the service contract manager when dealing with follow on jobs which require contractor attendance, closely monitoring time scales and reporting accordingly
- Minimise penalty deductions by delivering the Estates Maintenance Services and responding in a timely manner to all relevant issues in accordance with the requirements of the Service Agreement and making management aware of any concerns in a prompt manner
- Fully participate in the Helpdesk on call rota
- Undertake Team leader duties as required (e.g., HR related investigation, disciplinary, Performance management and performance reviews, holiday request, absence management).

**What can we offer you?**

On offer is a salary of £24,500 - £25,000, dependant upon skills and experience as well as benefits package, which includes;
- 24 days annual leave (+ public holidays)
- Life Cover equivalent to 1 times annual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
- Attractive Employee Referral Rewards Scheme
- Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
- 24/7 Employee Assistance Program and access to mental wellbeing app

**Who are we looking for?**
- Experience in carrying out similar role within a Facilities Management Operations team
- Essential in good, clear and respectful communication
- Understand the operational procedures and safe working practices applicable to the task
- Ability to work under pressure.

This role includes a DBS Standard check therefore ability to pass is essential.

**Who are we?**

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services - with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

EQUANS is a Bouygues group company.

**What’s next?**
- At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network._
- For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo

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