Helpdesk Team Leader
5 months ago
Role: Helpdesk Team Leader
Location: Leeds
**Salary**: £30k
- 24 days annual leave (+ public holidays)
- Life Cover equivalent to 1 times annual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
- Attractive Employee Referral Rewards Scheme
- Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), Women Together, Working Parents, and Young Professionals.
- 24/7 Employee Assistance Program and access to mental wellbeing app
300 North is currently looking to recruit a Helpdesk Team Leader for a leading Facilities Management company, to be based in Leeds.
**What will you deliver?**
- Logging and processing of orders onto the Castleton Business Management System
- Ensuring that orders are correctly categorised into the correct Priority Banding (Emergency, Priority & General bandings) in accordance with the Annex 15 protocols
- Management of customer appointments, including arranging, confirming, monitoring, No Access, Follow On works etc
- Monitor and track the progress of responsive repair orders ensuring that they are completed within timescales and implement solutions as and when unforeseen issues arise
- Close liaison and communication with the operations team, informing them of issues and risks as and when they arise
- Work closely with all operatives and sub-contractors involved with delivering the works
Required Experience:
- Previous experience of working within a Helpdesk
- Experience of using Business Management Systems
- Dealing with telephone enquiries
- Computer Literate in MS Office
- Previous experience of within a customer service role
This is a great opportunity to join a hugely established company on a very stable contract.
**Job Types**: Full-time, Permanent
**Salary**: £30,000.00 per year
**Benefits**:
- Company events
- Company pension
- Gym membership
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Leeds, West Yorkshire: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Technical support: 5 years (preferred)
- Customer service: 5 years (preferred)
Work Location: In person
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