Nights Helpdesk Advisor

4 months ago

Leeds, United Kingdom CBRE Full time

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Nights Helpdesk Operator to join the nights team.

As a Nights Helpdesk Operator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business.

**Working Hours - Full Time - £26,000 p/a**
- **The Gateway Office, Leeds, LS9 8DZ / Hybrid**:

- **12H - Shifts include: 7pm-7am / 7:30pm-7:30am / 8pm-8am**:

- **4 on, 4 off**

**Quality**
- Manage CAFM system as key user on site including PPM records, reactives and reporting.
- Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.
- Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
- Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support.
- Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.

**People & Development**
- Promote and maintain CBRE culture.
- Collate and process timesheets and expenses weekly in absence of Contract Support.
- Communicate effectively and build/maintain relationships at all levels with internal and external customers.
- Attend and participate in any relevant training courses.

**Contract**
- Alongside Contract Support assist with the monthly customer report.
- Provide comprehensive reports relating to all jobs raised through the CAFM system.
- Analysis and comprehension of reports relating to CAFM system.
- Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support.
- Logging hazards & customer feedback on the QHSE Management Portal
- Perform any other duties or responsibilities as requested by the CM or Management Team.

**Person Specification**
- Organised - Works in a structured way. Thinks ahead to prioritise workload
- Logical - Works in a clear and consistent manner
- Attention to detail - Thorough in carrying out a task, with a high degree of accuracy
- Assertiveness - Confident, effective in putting across point of view to others
- Persistence - Follows through to resolution
- Customer and team focus - Puts customer and team needs first; always considers impact of their actions

**Job Types**: Full-time, Permanent

Pay: £26,000.00 per year

**Benefits**:

- Cycle to work scheme
- Employee mentoring programme
- Health & wellbeing programme
- On-site gym
- Referral programme
- Work from home

Schedule:

- 12 hour shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekend availability

**Experience**:

- Customer service: 1 year (preferred)

Work Location: Hybrid remote in Leeds

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