Nights Helpdesk Advisor

4 months ago


Leeds, United Kingdom CBRE Full time

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Nights Helpdesk Operator to join the nights team.

As a Nights Helpdesk Operator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business.

**Working Hours - Full Time - £26,000 p/a**
- **The Gateway Office, Leeds, LS9 8DZ / Hybrid**:

- **12H - Shifts include: 7pm-7am / 7:30pm-7:30am / 8pm-8am**:

- **4 on, 4 off**

**Quality**
- Manage CAFM system as key user on site including PPM records, reactives and reporting.
- Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.
- Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
- Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support.
- Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.

**People & Development**
- Promote and maintain CBRE culture.
- Collate and process timesheets and expenses weekly in absence of Contract Support.
- Communicate effectively and build/maintain relationships at all levels with internal and external customers.
- Attend and participate in any relevant training courses.

**Contract**
- Alongside Contract Support assist with the monthly customer report.
- Provide comprehensive reports relating to all jobs raised through the CAFM system.
- Analysis and comprehension of reports relating to CAFM system.
- Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support.
- Logging hazards & customer feedback on the QHSE Management Portal
- Perform any other duties or responsibilities as requested by the CM or Management Team.

**Person Specification**
- Organised - Works in a structured way. Thinks ahead to prioritise workload
- Logical - Works in a clear and consistent manner
- Attention to detail - Thorough in carrying out a task, with a high degree of accuracy
- Assertiveness - Confident, effective in putting across point of view to others
- Persistence - Follows through to resolution
- Customer and team focus - Puts customer and team needs first; always considers impact of their actions

**Job Types**: Full-time, Permanent

Pay: £26,000.00 per year

**Benefits**:

- Cycle to work scheme
- Employee mentoring programme
- Health & wellbeing programme
- On-site gym
- Referral programme
- Work from home

Schedule:

- 12 hour shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekend availability

Work Location: Hybrid remote in Leeds



  • Leeds, United Kingdom CBRE Full time

    CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Nights Helpdesk Operator to join the nights team. As a Nights Helpdesk Operator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth...


  • Leeds, United Kingdom CBRE Full time

    CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Nights Helpdesk Operator to join the nights team. As a Nights Helpdesk Operator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth...

  • Helpdesk Supervisor

    5 months ago


    Leeds, United Kingdom CBRE Full time

    **Role: Helpdesk Supervisor** **Location: Leeds, Gateway Office** **Job Purpose**: Accountable for the effective Helpdesk operations for CBRE Local UK’s largest Retail account. Responsible for the efficient and effective performance of the Helpdesk function. Coach and support Helpdesk Team Leads in the daily management of the Helpdesk Advisor teams,...


  • Leeds, United Kingdom Change Grow Live Full time

    Overview: **Change Grow Live** are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. We are currently recruiting a** Facilities Helpdesk Advisor** to work as...

  • Helpdesk Advisor

    5 months ago


    Leeds, United Kingdom CBRE Full time

    CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Operator to join the team. As a Helpdesk Operator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the...

  • Helpdesk Advisor

    5 months ago


    Leeds, United Kingdom CBRE Full time

    CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Operator to join the team. As a Helpdesk Operator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the...

  • Helpdesk Advisor

    4 months ago


    Leeds, United Kingdom CBRE Full time

    CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Operator to join the team. As a Helpdesk Operator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the...


  • Leeds, Leeds, United Kingdom CBRE Full time

    Job SummaryThe Central Helpdesk Advisor role is responsible for providing exceptional customer service to internal stakeholders by responding to inquiries, resolving complaints, and ensuring timely resolution of facility-related issues.Key Responsibilities• Provide customer service via phone, chat, email, and online requests, addressing facility-related...


  • Leeds, Leeds, United Kingdom CBRE Full time

    Job SummaryThe Central Helpdesk Advisor role is responsible for providing exceptional customer service to internal stakeholders by responding to inquiries, resolving complaints, and ensuring timely resolution of facility-related issues.Key Responsibilities• Provide customer service via phone, chat, email, and online requests, addressing facility-related...

  • Helpdesk Advisor

    5 months ago


    Leeds, United Kingdom CBRE Full time

    CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Operator to join the team. As a Helpdesk Operator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the...

  • Technical Advisor

    3 weeks ago


    Leeds, Leeds, United Kingdom Sharp UK Full time

    Unlock Your Potential as a Technical AdvisorAre you passionate about technology and enjoy collaborating with technical and non-technical teams? Do you have a proactive approach and a focus on delivering exceptional results? We have an exciting opportunity for a Technical Advisor to join our team at Sharp UK in Leeds.Key Responsibilities:Act as a trusted...

  • Technical Advisor

    3 weeks ago


    Leeds, Leeds, United Kingdom Sharp UK Full time

    Unlock Your Potential as a Technical AdvisorAre you passionate about technology and enjoy collaborating with technical and non-technical teams? Do you have a proactive approach and a focus on delivering exceptional results? We have an exciting opportunity for a Technical Advisor to join our team at Sharp UK in Leeds.Key Responsibilities:Act as a trusted...

  • Technical Advisor

    3 weeks ago


    Leeds, Leeds, United Kingdom Sharp UK Full time

    Unlock Your Potential as a Technical AdvisorAre you passionate about technology and enjoy collaborating with technical and non-technical teams? Do you have a proactive approach and a focus on delivering exceptional results? We're seeking a skilled Technical Advisor to join our team at Sharp UK in Leeds, West Yorkshire.Key Responsibilities:Act as a trusted...

  • Technical Advisor

    3 weeks ago


    Leeds, Leeds, United Kingdom Sharp UK Full time

    Unlock Your Potential as a Technical AdvisorAre you passionate about technology and enjoy collaborating with technical and non-technical teams? Do you have a proactive approach and a focus on delivering exceptional results? We're seeking a skilled Technical Advisor to join our team at Sharp UK in Leeds, West Yorkshire.Key Responsibilities:Act as a trusted...

  • Repairs Advisor

    5 months ago


    Leeds, United Kingdom The Salvation Army Full time

    **Working hours**:35 Hours per week, Hybrid working 2 days a week in the Office and 3 days at home. Once a month travel to Scotland required with potential for over night stay. **Interview date**: To be confirmed As part of the Property Helpdesk team, you will manage enquiries and repair requests coming into the Property team via the Property Helpdesk. You...


  • Leeds, United Kingdom Royal Mail Group Full time

    **Job reference number** **308619** Expected salary up to £26,375 per annum pro rata (£22,000 basic salary plus a night shift allowance of approx. £364 per month) Additional £1,320 annual bonus potential per annum pro rata (6% of basic salary) plus 22.5 days annual leave plus bank holidays Permanent, Full time, day and night shift attendance Leeds...

  • Customer Care Advisor

    4 months ago


    Leeds, United Kingdom Equans Full time

    **Domaine**: Fonctions Supports/Support administratif - **Type d'emploi**: **Temps de travail**: **Equans is looking for a Customer Care Advisor to join our team in Leeds on a permanent basis. This is a full time role. On offer is a competitive salary and benefits package.** **The Helpdesk Advisor will form part of the Planning and Helpdesk Function,...


  • Leeds, United Kingdom Sayjo Full time

    **A Customer Advisor is required for a unique service provider of transport solutions in Leeds. **Responsible for the day-to-day interaction with the drivers, service providers and customers to ensure accurate, compliant and timely management of the service. - The role is :_ - Offering outstanding customer service to drivers face to face, managing service...


  • Leeds, Leeds, United Kingdom CBRE Full time

    CBRE Central Helpdesk AdvisorJob Summary:The Central Helpdesk Advisor plays a vital role in providing exceptional customer service to CBRE clients. This position is responsible for responding to inquiries, resolving complaints, and ensuring customer satisfaction.Key Responsibilities:• Respond to customer inquiries via phone, chat, email, and online...

  • Helpdesk Advisor

    5 months ago


    Leeds, United Kingdom Jo Holdsworth Recruitment Full time

    **Job description** **Job Profile** You will be responsible for interacting with all internal colleagues, providing excellent service to support through the migration onto future platforms and processes. **Responsibilities** - Providing support to suppliers and internal colleagues and resolve queries. - Act as a front-line colleague to provide support to...