Nights Helpdesk Advisor
5 months ago
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Nights Helpdesk Operator to join the nights team.
As a Nights Helpdesk Operator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business.
**Working Hours - Full Time - £26,000 p/a**
- **The Gateway Office, Leeds, LS9 8DZ / Hybrid**:
- **12H - Shifts include: 7pm-7am / 7:30pm-7:30am / 8pm-8am**:
- **4 on, 4 off**
**Quality**
- Manage CAFM system as key user on site including PPM records, reactives and reporting.
- Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.
- Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
- Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support.
- Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.
**People & Development**
- Promote and maintain CBRE culture.
- Collate and process timesheets and expenses weekly in absence of Contract Support.
- Communicate effectively and build/maintain relationships at all levels with internal and external customers.
- Attend and participate in any relevant training courses.
**Contract**
- Alongside Contract Support assist with the monthly customer report.
- Provide comprehensive reports relating to all jobs raised through the CAFM system.
- Analysis and comprehension of reports relating to CAFM system.
- Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support.
- Logging hazards & customer feedback on the QHSE Management Portal
- Perform any other duties or responsibilities as requested by the CM or Management Team.
**Person Specification**
- Organised - Works in a structured way. Thinks ahead to prioritise workload
- Logical - Works in a clear and consistent manner
- Attention to detail - Thorough in carrying out a task, with a high degree of accuracy
- Assertiveness - Confident, effective in putting across point of view to others
- Persistence - Follows through to resolution
- Customer and team focus - Puts customer and team needs first; always considers impact of their actions
**Job Types**: Full-time, Permanent
Pay: £26,000.00 per year
**Benefits**:
- Cycle to work scheme
- Employee mentoring programme
- Health & wellbeing programme
- On-site gym
- Referral programme
- Work from home
Schedule:
- 12 hour shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
Work Location: Hybrid remote in Leeds
-
Nights Helpdesk Advisor
5 months ago
Leeds, United Kingdom CBRE Full timeCBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Nights Helpdesk Operator to join the nights team. As a Nights Helpdesk Operator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth...
-
Nights Helpdesk Advisor
5 months ago
Leeds, United Kingdom CBRE Full timeCBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Nights Helpdesk Operator to join the nights team. As a Nights Helpdesk Operator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth...
-
Helpdesk Supervisor
6 months ago
Leeds, United Kingdom CBRE Full time**Role: Helpdesk Supervisor** **Location: Leeds, Gateway Office** **Job Purpose**: Accountable for the effective Helpdesk operations for CBRE Local UK’s largest Retail account. Responsible for the efficient and effective performance of the Helpdesk function. Coach and support Helpdesk Team Leads in the daily management of the Helpdesk Advisor teams,...
-
Facilities Helpdesk Advisor
5 months ago
Leeds, United Kingdom Change Grow Live Full timeOverview: **Change Grow Live** are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. We are currently recruiting a** Facilities Helpdesk Advisor** to work as...
-
Helpdesk Advisor
6 months ago
Leeds, United Kingdom CBRE Full timeCBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Operator to join the team. As a Helpdesk Operator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the...
-
Helpdesk Advisor
5 months ago
Leeds, United Kingdom CBRE Full timeCBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Operator to join the team. As a Helpdesk Operator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the...
-
Helpdesk Advisor
5 months ago
Leeds, United Kingdom CBRE Full timeCBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Operator to join the team. As a Helpdesk Operator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the...
-
Helpdesk Advisor
5 months ago
Leeds, United Kingdom CBRE Full timeCBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Operator to join the team. As a Helpdesk Operator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the...
-
Repairs Advisor
5 months ago
Leeds, United Kingdom The Salvation Army Full time**Working hours**:35 Hours per week, Hybrid working 2 days a week in the Office and 3 days at home. Once a month travel to Scotland required with potential for over night stay. **Interview date**: To be confirmed As part of the Property Helpdesk team, you will manage enquiries and repair requests coming into the Property team via the Property Helpdesk. You...
-
Help Desk Advisor, Out of Hours
5 months ago
Leeds, United Kingdom Royal Mail Group Full time**Job reference number** **308619** Expected salary up to £26,375 per annum pro rata (£22,000 basic salary plus a night shift allowance of approx. £364 per month) Additional £1,320 annual bonus potential per annum pro rata (6% of basic salary) plus 22.5 days annual leave plus bank holidays Permanent, Full time, day and night shift attendance Leeds...
-
Customer Care Advisor
5 months ago
Leeds, United Kingdom Equans Full time**Domaine**: Fonctions Supports/Support administratif - **Type d'emploi**: **Temps de travail**: **Equans is looking for a Customer Care Advisor to join our team in Leeds on a permanent basis. This is a full time role. On offer is a competitive salary and benefits package.** **The Helpdesk Advisor will form part of the Planning and Helpdesk Function,...
-
Customer Service Advisor
6 months ago
Leeds, United Kingdom Sayjo Full time**A Customer Advisor is required for a unique service provider of transport solutions in Leeds. **Responsible for the day-to-day interaction with the drivers, service providers and customers to ensure accurate, compliant and timely management of the service. - The role is :_ - Offering outstanding customer service to drivers face to face, managing service...
-
Helpdesk Advisor
5 months ago
Leeds, United Kingdom Jo Holdsworth Recruitment Full time**Job description** **Job Profile** You will be responsible for interacting with all internal colleagues, providing excellent service to support through the migration onto future platforms and processes. **Responsibilities** - Providing support to suppliers and internal colleagues and resolve queries. - Act as a front-line colleague to provide support to...
-
Repairs Advisor
6 months ago
Leeds, United Kingdom The Salvation Army Full time**Please note that this is a job share role** **Working hours**:17.5** **Hours per week Wednesday pm, Thursday and Friday **Interview date**: To be confirmed As part of the Property Helpdesk team, you will manage enquiries and repair requests coming into the Property team via the Property Helpdesk. You will triage enquiries, facilitate answers to queries...
-
Repairs Advisor
6 months ago
Leeds, United Kingdom The Salvation Army Full time**Working hours**:35 Hours per week, Hybrid working 2 days a week in the Office and 3 days at home **Interview date**: To be confirmed As part of the Property Helpdesk team, you will manage enquiries and repair requests coming into the Property team via the Property Helpdesk. You will triage enquiries, facilitate answers to queries and manage reactive...
-
Personal Loan Advisor- Leeds
6 months ago
Leeds, United Kingdom Dobson Welch Full time**(CW1012) Personal Loan Advisor - Leeds** **Location**: Leeds **Type**: Permanent **Salary**: £25,000 - £27,000 Per Annum (Qtr bonus & excellent benefits) We are looking for an experienced Sales Advisor to join our client a national, growing and successful Financial Services Business. This is a great business who are constantly winning awards for their...
-
Help Desk Operator
5 months ago
Leeds, United Kingdom CBRE GWS Full time**Job description** **Job Title**:HELPDESK OPERATOR** **Reports To**:Helpdesk Lead **Location**:Leeds Gateway **Job Purpose**: Ensure a prompt, professional and efficient customer service. Accurately record service requests and proactively escalate issues to the operational support team. - Full time (40 hours) working 5 days over 7 to include one weekend...
-
Sales Advisor
6 months ago
Leeds, United Kingdom WHSmith Full time**Sales Advisor - InMotion - Leeds Bradford Airport** Contract Type Permanent - Working hours : 16 hours per week working any 3 out o f 7 days including weekends - WHSmith has a remarkable heritage and we are seeing growth in our airports, hospitals, rail stations and motorway services. We want to provide products to everyone on any of life’s journeys....
-
Repairs Advisor
3 months ago
Leeds, United Kingdom Oyster Full timeReady to elevate support standards and drive success?If you have excellent customer care skills, with a passion for responding to and resolving problems effectively and efficiently within a property setting, but are wondering what’s next?We’ve been looking for you!With a diverse portfolio of over 3000 properties including residential, offices, churches,...
-
Repairs Advisor
4 months ago
Leeds, United Kingdom Oyster Full timeReady to elevate support standards and drive success?If you have excellent customer care skills, with a passion for responding to and resolving problems effectively and efficiently within a property setting, but are wondering what’s next?We’ve been looking for you!With a diverse portfolio of over 3000 properties including residential, offices, churches,...