Helpdesk Advisor

3 months ago


Leeds, United Kingdom Jo Holdsworth Recruitment Full time

**Job description**

**Job Profile**

You will be responsible for interacting with all internal colleagues, providing excellent service to support through the migration onto future platforms and processes.

**Responsibilities**
- Providing support to suppliers and internal colleagues and resolve queries.
- Act as a front-line colleague to provide support to users on process driven queries, signposting where information can be found, triaging and servicing requests.
- Encourage contacts to self-serve and support colleagues and suppliers through new system functionality.
- Proactively highlight to your line manager areas where processes, policies and ways of working can be improved to enhance overall customer experience and drive positive business change.
- Ability to navigate several systems to support in the resolution.
- Promote and maintain high standards of communication

**Experiences, skill set and/or qualifications required**
- Excellent verbal and written communication
- Proactive approach
- Good judgement and the ability to adapt quickly to change
- Work independently and as part of a collaborative team
- Ability to manage your own workload
- Quick at picking up new systems

**Hours**:Monday - Friday, 8.30am - 4.30pm

**Location**:Leeds City Centre (hybrid working with a minimum of 1 day per week in the office, the rest can be WFH)

**Salary**:£11.07 per hour
- (Jo Holdsworth Recruitment - Recruitment Agency)_

**Job Types**: Full-time, Temporary contract, Temp to perm
Contract length: 3 months

**Salary**: £11.11 per hour

**Benefits**:

- Canteen
- Work from home

Schedule:

- Day shift
- Monday to Friday

Work Location: Hybrid remote in Leeds

Reference ID: LH/SHD


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