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Helpdesk Advisor

2 months ago

Leeds, United Kingdom Change Grow Live Full time

Overview:
**Change Grow Live** are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

Our core values are

We currently have an exciting opportunity for a
**Helpdesk Advisor** to join us in Leeds, providing effective and accurate administrative support to the National Facilities Team.

This would be an excellent opportunity for someone highly organised with strong communication skills and the ability to prioritise and work independently as well as contribute effectively to the team requirements.

**Responsibilities**:
**Where**:Leeds (LS1 area)

**When**:We’re looking to get the right person in to the team ASAP

**Hours**:37.5hrs per week

**Salary***:£25,106 - £26,393 dependent on experience

**What we will give to you**:

- 25 days holiday (+ bank holidays) rising by 1 day for each years’ service
- Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
- Contributory pension scheme
- A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
- A friendly and supportive team
- Training, career development & progression opportunities

**About the role**:

- Attend meetings with Regional Facilities Management Advisors (FM’s) to assess purchasing requirements for new premises set up
- Provide quotes and place orders on behalf of the Regional FM’s for the supply of equipment & services, confirm delivery dates and ensure these are met
- Support in the relocation of equipment and services for project relocations and closures
- Provide ongoing support to existing CGL projects in purchasing equipment and services
- Liaise with Senior Management for requests of premises information
- Be the first point of call for all maintenance related queries from CGL projects and to log all calls in the Property Management database
- Arrange for contractors to attend site to undertake maintenance work as required
- Build and maintain robust data and records on all regional accounts and CGL premises
- Set up monitoring systems for the management of equipment and services and to input data into the Property Management database to ensure accurate records are maintained

**About you**:

- Knowledge of facilities procedures
- Educated to GCSE/O level standard or equivalent
- Good general administration / secretarial experience
- Advanced computer and administrative skills including a working knowledge of Excel, Word and the ability to maintain data management systems

**_
Please read attached Job Description for a more detailed out line of responsibilities_**

If this sounds like you and you’d like to begin your journey with
**Change Grow Live,** then we’d love to talk to you.