Helpdesk Administrator

3 months ago

Leeds, United Kingdom Jupiter Construction Full time

Jupiter Construction are looking for a friendly, dynamic and enthusiastic Helpdesk Administrator to join our growing FM Department. We are a forward-thinking company with a strong culture and values.

The role will involve working across planned and reactive work-streams simultaneously; ensuring best practice is conducted through all activities in line with company objectives, visions and values.

**The general responsibilities for the role include, but are not limited to**:

- Providing a friendly and professional point of contact for customers.
- Handling incoming calls and managing outgoing calls as required.
- Communicating with wider team members to ensure the best resolution, consistent with the Individual Clients Contracts.
- Completion of administration tasks that relate to the customer contact, including entering data into the work order management system, assigning and scheduling jobs to the site engineers, both proactively and reactively as required.
- Supporting the Facilities department in delivering a consistent and efficient service ensuring that all 8 weekly store visit schedules are up to date and that any remedial works are highlighted quickly.
- Liaising with relevant colleagues, responding to queries, amending data and re-issuing tasks as required, assisting and helping each other with work loads. Generally good working in a team.
- Working closely with the Facilities Account Manager to develop and enhance the quality of service and reporting processes.
- Monitoring of the work order management system to ensure that Helpdesk work orders have been accurately created, assigned, prioritised, and categorised in line with contractual KPI's and SLA's.
- Reviewing centralised stock levels and raise requisitions when required.
- Maintaining electronic filing systems.
- General office administration duties.

**Qualifications and Skills**:

- Minimum of two years’ experience as a Helpdesk Administrator or in a similar administration role.
- A high level of numeracy.
- Excellent IT skills, including Microsoft Office.
- Outstanding communication and analytical skills.
- Attention to detail.
- Exceptional administration and organisational skills.
- Construction/Facilities Management experience would be advantageous.

**Benefits**:

- Salary between £24,000.00
- Discretionary annual bonus
- Company pension
- On-site parking
- Sick Pay

**Job Types**: Permanent, Full-time

**Salary**: £24,000.00 per year

**Benefits**:

- Company events
- Company pension
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

**Experience**:

- Helpdesk Administration: 2 years

If you are interested and would like more information please call Vicky 07989 984782

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00 per year

**Benefits**:

- Canteen
- Company pension
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Leeds: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Help desk: 2 years (preferred)
- Customer service: 2 years (required)

Work Location: In person

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