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IT Helpdesk

3 months ago

Leeds, United Kingdom Centre People Appointments Full time

◎45847◎日系ITサービスプロバイダがヘルプデスクエンジニアを募集！


IT企業がヘルプデスクエンジニアを募集！

ファーストラインコンタクトとして、サービスデスク業務やプロジェクトに携わっていただきます。

※交通費支給あり！お客様先に常駐いただきます。


【職務内容】

• ネットワークとPCの導入・最適化

• 顧客のネットワークとPCを理解し、詳細な計画と設計の実行

• ネットワーク/PC/デスクトップセキュリティ要素の設定

• 移行計画と実行

• PCとコールセンターシステム（DCサーバーを含む）のサポート

• サービスの実証及び受け入れテスト

• ベンダーの交渉と管理

• 新機能や新サービスの開発と実装

• PC/サーバーセキュリティシステムの構築や一時停止

• プロジェクトとサービス提供のスケジュール管理

• 収益性の高いシステムと実装のための検証

• 第1次レベルのトラブルシューティング、およびエスカレーション窓口としてのサポート

• 安全な運用の維持と環境の整備

• 必要に応じプロジェクトや保守契約業務に関する顧客先訪問

• ラインマネージャーへの定期的な状況報告

【応募要件】

• カスタマーサービスの経験

• Microsoft WIN 10/11、Microsoft 365、Windows Server、AD管理、仮想化、クラウド (AW、Azure)

• 管理、仮想化、クラウド(AWS、Azure)、Office/Mailer、スイッチ/ルーター/IPT、ファイアウォール製品などのPCソフトウェアに精通していること。

• ビジネスレベルの英語力

• テクニカル関連の問題への問い合わせに対する回答を調査し、提供する能力

• 強力な時間管理／マルチタスク／組織化スキル

• 正確で細部まで目が行き、且つ明るく、外向的で、前向きな姿勢で業務に臨める方

• EMEAの全てのカスタマーサービス分野に携わり、サポートできる方


【給料】

経験に応じて£30Kまで検討可

※給与にプラスで交通費支給あり！(規定あり)


【雇用形態】

契約雇用（2025年8月末迄）


【開始時期】

2024年9月開始予定


【勤務時間】

月－金 9：00-17：00（週35時間）


【勤務地】

顧客先（Leeds）


【ビザ】

原則英国でビザのスポンサーなく無期限に就労可能なビザをお持ちの方がご応募可能です。

※ご経験によってはYMSビザ、学生ビザの方からのご応募も検討可能です！


----------------------------


IT Helpdesk Engineer

Ref: HY45847


A highly successful IT and telecommunications services company is looking for a IT Helpdesk Engineer to join their team, to carry out a variety of technical and coordination tasks to meet customer requirements.

This role is suitable for someone who can complete all the tasks in a professional and timely manner to ensure a very high level of customer experience.


TYPE: Contract (1year until Aug 2025), possibility to extend

START: September 2024

WORKING DAYS: 35 hours per week, Mon-Fri 9:00-17:00

LOCATION: Leeds (Client site)

SALARY: Up to £30,000 depending on experience

BENEFIT: All travel expenses reimbursed (with regulation)


IT HELPDESK ENGINEER RESPONSIBILITIES:

• Hands on Desktop Support Skill. Network and PC implementation and optimisation.

• Understand and detailed planning and designing for customer's Network and PC.

• Network/PC/Desktop Security element configuration including day-to-day service delivery.

• Migration planning and execution. Support PC and Call Centre system (incl DC server).

• Proof of concept testing and acceptance testing. Vendor negotiation and control.

• Development and implementation for new features and services.

• Establish and cease PC/Desktop Security systems. Project and service delivery schedule management.

• Careful consideration to ensure profitable systems and implementation.

• 1st level troubleshooting with customers and assist them as their escalation point of contact.

• Maintain secure operations and keep the environment tidy.

• Documented approach for implementation and modification. Visit customer premises when required for project or

• maintenance contract work incl cover staff.

• Periodical status report to line manager.

• Ad hoc requests from your line manager


IT HELPDESK ENGINEER IDEAL CANDIDATE:


• Wide knowledge and proficiency in PC software like Microsoft WIN 10/11, Microsoft 365, Windows Server, AD administration, Virtualization, Cloud (AWS, Azure), Office/Mailer, Switch/Router/IPT, and Firewall products.

• Excellent written and verbal communication skill in English and Japanese (Japanese is Mandatory).

• Ability to investigate and source answers to various email and telephony enquiries about technical issues.

• Proven customer service experience.

• Strong time management/multi-tasking & organisational skills

• Strong work ethic Accurate, organised and eye for detail Reliable time keeping and attendance Solid

• administration background & a keenness to get involved & support all customer service areas in EMEA

• Visit customer premises when required for project or maintenance contract work

• Attend customer meetings for projects or maintenance contract work

• Maintain relevant customer maintenance documentation on file server



** All applicants for the IT Helpdesk Engineer must have the right to work in the UK as the Company is not able to offer visa support.


If your application is successful, you will be contacted within two business days.

We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.