IT Support Specialist
2 months ago
Job Role:
We are seeking a skilled IT Support Specialist to join our team at Vertex IT Solutions Ltd. This is a fantastic opportunity to work with a growing and friendly IT Support Company based in the UK. On a day-to-day basis, you will be office-based and responsible for providing 1st and 2nd line support via the helpdesk.
- Remote/Desktop Support to end users – troubleshooting and resolving issues related to printing, login, internet, and email.
- PC/Server/Network Infrastructure Support – identifying and resolving network loops, reboots, and repairs.
- Windows Server 2003/2008/2012 + Windows SBS 2003/2008/2011 – installing, configuring, and supporting.
- Strong Exchange skills 2003/2007/2010/2013 – basic mail flow troubleshooting and resolution.
- Dealing with 3rd parties – logging hardware warranty issues and liaising with software vendors.
- Group Policy/AD/DNS/DHCP – making changes and fault finding.
- Following strict Helpdesk Software procedures and keeping clients well informed on progress.
- Windows 7/8/10 + Office 2010/2013/2016.
- Hyper-V/ESX/ESXi – virtual environments.
- Backup technologies and AV Software – Symantec / Veeam / Max Backup.
- Hardware Firewalls and routers – understanding of IP routing and no NAT setups including VPN.
- Ordering and supporting internet connectivity via an ISP – ADSL / FTTC / Leased Line etc.
- Office 365.
Essentials:
Must have some relevant vendor qualifications; Microsoft/Citrix/VMware.
Must have a full UK driving license with less than 6 points and have own transportation.
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