Network Support Specialist
4 weeks ago
At Initialize IT, we are seeking a highly skilled Network Support Specialist to join our team. The successful candidate will be responsible for providing technical support to our service provider customers, resolving incidents, changes, and service requests in a timely and efficient manner.
The ideal candidate will have a strong background in network diagnostics and administration, with experience in Cisco R&S, Cisco routers, Juniper, and Cisco Firewalls. They will also possess excellent communication skills, with the ability to communicate complex technical information to customers in a clear and concise manner.
The role will involve working in a 24x7 shift pattern, providing support to our customers across a range of technologies. The successful candidate will be required to maintain their technical skills and upskill to cover all relevant technologies as required.
Key responsibilities will include:
- Providing 2nd Line support for customer technical services
- Participating in a 24x7 shift pattern to cover all relevant technologies
- Carrying out proactive maintenance to maximize availability
- Maintaining technical skills and upskilling as required
- Participating in Change Management process
- Establishing effective working relationships with internal and external stakeholders
Requirements include:
- Proven experience in Configuration, troubleshooting and fault finding on Cisco Routing and Switching Platforms
- Experience in Cisco Security Platforms, including firewall experience
- Juniper Security Platforms experience, including firewall experience
- Tier 2 Broadband Support experience, including Traffic shaping
- CCNA – R&S, JNCIA, and SC clearance or ability to be SC cleared
We are looking for a motivated and flexible individual who is able to work in a fast-paced environment and meet the demands of a 24x7 service. If you have the skills and experience required for this role, please apply.
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