Network Support Specialist

7 days ago


Leeds, Leeds, United Kingdom Initialize IT Full time

At Initialize IT, we are seeking a highly skilled Network Support Specialist to join our team. As a key member of our Network Support team, you will be responsible for providing technical responses and fixes to incidents, changes, and service requests reported by customers.

The successful candidate will have a proven ability to perform technical diagnostics and administration across various technical areas, including Cisco R&S, Cisco routers, Juniper, and Cisco Firewalls. You will also be required to communicate with customers on a highly technical level to provide immediate resolution where possible.

We are looking for a candidate who is willing to apply themselves to a diverse range of work and meet and exceed customer expectations and service levels. The ideal candidate will have a desire to learn and understand new technologies, achieve objectives agreed with their Leader, and develop and maintain an excellent working relationship with colleagues.

Responsibilities:

  • Provide 2nd Line support for customer technical services to Initialize IT's customer base.
  • Participate in a 24x7 shift pattern across the NS Tier 2 service provider based portfolio.
  • Carry out proactive maintenance to maximize availability.
  • Maintain your technical skills and upskill to cover all relevant technologies.
  • Keep abreast of new developments in your relevant technology.
  • Participate in Change Management process.
  • Establish effective working relationships with key parties.

Experience:

  • Proven experience in Configuration, troubleshooting, and fault finding on Cisco Routing and Switching Platforms, Cisco Security Platforms, Juniper Security Platforms, and Tier 2 Broadband Support.

Technical and Soft skills:

  • CCNA – R&S is required.
  • JNCIA is required.
  • Working towards CCNP – R&S is desirable.
  • SC clearance or the ability to be SC cleared is mandatory.

Personal Skills and Qualities:

  • Good time management skills.
  • A positive, confident, and client-centric approach to work.
  • A positive outlook with the ability to be flexible and adaptable.
  • Experience in team working to deliver excellent results.


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