IT Network Support Specialist

3 days ago

Leeds, Leeds, United Kingdom Interface Recruitment UK Full time
Job Summary

We are seeking a highly skilled IT Network Support Specialist to join our team at Interface Recruitment UK. As an IT Network Support Specialist, you will be responsible for providing high-level service support and maintenance of our organization's systems and infrastructure.

Key Responsibilities
  • Identify and implement new developments aligned with our organization's strategy
  • Provide 2nd line support for systems and infrastructure
  • Support and maintain network infrastructure services, including IP Routing and VLAN configurations
  • Work effectively in a triage and resolution environment, proficient in ticket handling process
  • Excellent technical knowledge and experience of supporting Windows Operating Systems and Microsoft Office Software
  • Good working knowledge of Microsoft Windows Server and Active Directory Network Services
  • Experience with MDM, MFA, Email/Web filtering, and Anti-Virus solutions
  • Experience supporting Windows 10 and 11 clients, installation, configuration, and maintenance
  • Experience deploying applications using deployment tools
Requirements
  • Proven 3+ years' commercial support experience (2nd line)
  • 2+ years' experience supporting Microsoft Exchange – 2016 on–prem and exchange online
  • 2+ years' experience supporting a Microsoft Windows Server environment – 2012r2 (and onwards)
  • 2+ years' experience supporting Windows Active Directory and the associated services
  • 2+ years' experience supporting Microsoft Windows Desktop Operating Systems and associated applications
  • Experience in supporting and administrating a VMWare vSphere virtual environment
  • 2+ years' experience supporting and maintaining network infrastructure services
  • Proven background working as a 2nd Line Support Analyst in an ITIL service desk environment
  • Excellent technical knowledge and experience of supporting Windows Operating Systems and Microsoft Office Software
  • Good working knowledge of Microsoft Windows Server and Active Directory Network Services
  • Experience with MDM, MFA, Email/Web filtering, and Anti-Virus solutions
  • Experience supporting Windows 10 and 11 clients, installation, configuration, and maintenance
  • Experience deploying applications using deployment tools
Desirable Qualifications
  • ITIL Foundation Certification
Personal Qualities
  • Organised and methodical, with the ability to work to targets and goals unsupervised
  • Enthusiastic, self-motivated team player with the ability to work within a demanding environment
  • Patience and ability to remain calm under pressure, whilst showing initiative at all times
  • A good team-playing mentality
Other Requirements
  • Flexible approach, able to cover on-call if agreed and willing to work out-of-normal working hours as necessary
  • Professional appearance
  • Car – to cover onsite support out-of-hours

Interface Recruitment UK is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to diversity and inclusion in the workplace and are an advocate for equal opportunities for all.

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