Application Support Specialist

4 weeks ago


Leeds, Leeds, United Kingdom Fruition IT Full time
Job Opportunity

We are seeking a skilled Application Support Specialist to join our team at Fruition IT.

Role Overview

The successful candidate will provide 3rd line support across a portfolio of applications, taking ownership of incident and problem resolution, as well as providing maintenance and quality improvements to the application suite.

Key Responsibilities

  • Take ownership of incidents, problems, and requests, determining appropriate actions.
  • Utilize ServiceNow for incident, change, and problem management.
  • Progress support requests, keeping stakeholders informed.
  • Develop hardware/software installation plans and follow specifications.
  • Drive continual improvement, sharing insights to enhance team performance and maturity.
  • Provide strong levels of customer service within IT Support.
  • Desirable knowledge of Windows Server 2012-2019.
  • SQL.
  • CRM, ideally InterAction+ or a legal specific CRM.
  • ServiceNow.

Requirements

  • Strong background in SQL, CRM, Jira, and ServiceNow.
  • Ability to work in a remote environment with occasional on-site visits.
  • Excellent communication and problem-solving skills.

About Fruition IT

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.



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