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Application Support Specialist

1 month ago

Leeds, Leeds, United Kingdom Markel International Services Ltd Full time

About the Role:

We are seeking a skilled Application Support Analyst to join our team at Markel International Services Ltd. As a key member of our support team, you will be responsible for providing technical assistance and maintenance for our insurance, legal, and tax-related applications.

Key Responsibilities:

  • Configure Dynamics 365 applications according to business requirements.
  • Customise and configure workflows to facilitate D365 integration with other applications.
  • Develop and test detailed functional designs for business solution components.
  • Supervise application build, test, and deploy activities.
  • Plan and execute data conversion activities.
  • Drive test planning and execution.
  • Provide technical support and troubleshooting for Dynamics 365 issues.
  • Evaluate the current state of Microsoft Dynamics 365, strategising improvements and maximizing existing processes.
  • Participate in project and implementation activity to support service readiness ahead of go-live.
  • Provide post-implementation support and training to users.
  • Provide first and second-level support for insurance, legal, and tax applications.
  • Work closely with the IT Security team to ensure all IT Support services satisfy internal and external risks and compliance requirements.
  • Provide training and support to the core customer base.
  • Maintain and support improvement initiatives associated Markel's CMDB.
  • Ensure that all information whether in the CMDB or in other supporting application such as Confluence are an accurate reflection of Markel's IT estate.

Requirements:

  • A demonstrable record of D365 application configuration.
  • A deep understanding of D365 products and client applications.
  • Knowledge of business application integration.
  • Excellent problem-solving and analytical skills.
  • Effective communication and interpersonal abilities.
  • Proven experience in application support.
  • Experience with Power Platform and Power Apps solutions would be a desirable.
  • Familiarity with Agile and Scrum methodologies.
  • Experience with insurance software applications would be desirable.

About Markel:

Markel Group (NYSE – MKL) is a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

What We Offer:

  • A great starting salary plus annual bonus & strong benefits package.
  • 25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave.
  • Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer.
  • Countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that.