Application Support Specialist

1 month ago


Leeds, Leeds, United Kingdom System C Full time

Job Summary

We are seeking an Application Support Specialist to provide technical assistance to customers utilizing Liquidlogic's market leading Education and Social Services and Case Management software.

Key Responsibilities:

  • Investigate and resolve Incidents raised via our Incident Management System, Jira.
  • Analyze and problem-solve technical issues, including data issues and coding issues.
  • Liaise with Problem Management, Development, and Product teams as well as Third Party subcontractors when required.
  • Communicate with customers regularly over issues and problems that they encounter.
  • Take ownership of allocated customers and be their named dedicated engineer ensuring that Incidents are managed and resolved within agreed Service Level Agreements.

Requirements:

This is a customer-facing role which requires good interpersonal skills, technical understanding, and the ability to work as part of a team but also demonstrates initiative when working alone. The ideal candidate will have:

  • Strong analytical and diagnostic skills.
  • Knowledge and experience of working with SQL Server and writing SQL / T-SQL queries for fixing data issues.
  • Strong 2nd line software / application support experience.
  • Experience of Microsoft Windows Server and applications.
  • Ability to prioritize and execute tasks.
  • Excellent time management/ownership of personal Jira queues.
  • Strong written and verbal communication skills both internally and externally and ability to communicate with other members of the team.

Desirable Skills:

  • Data Warehouse/Business Objects experience.
  • Knowledge/experience of 3rd line software support.
  • Jira/Confluence knowledge.
  • Supporting external customers using remote software.
  • Experience of monitoring software/server administration.
  • Knowledge of Social Care/Education software support/processes.


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