Application Support Specialist
1 month ago
Job Summary
We are seeking an Application Support Specialist to provide technical assistance to customers utilizing Liquidlogic's market leading Education and Social Services and Case Management software.
Key Responsibilities:
- Investigate and resolve Incidents raised via our Incident Management System, Jira.
- Analyze and problem-solve technical issues, including data issues and coding issues.
- Liaise with Problem Management, Development, and Product teams as well as Third Party subcontractors when required.
- Communicate with customers regularly over issues and problems that they encounter.
- Take ownership of allocated customers and be their named dedicated engineer ensuring that Incidents are managed and resolved within agreed Service Level Agreements.
Requirements:
This is a customer-facing role which requires good interpersonal skills, technical understanding, and the ability to work as part of a team but also demonstrates initiative when working alone. The ideal candidate will have:
- Strong analytical and diagnostic skills.
- Knowledge and experience of working with SQL Server and writing SQL / T-SQL queries for fixing data issues.
- Strong 2nd line software / application support experience.
- Experience of Microsoft Windows Server and applications.
- Ability to prioritize and execute tasks.
- Excellent time management/ownership of personal Jira queues.
- Strong written and verbal communication skills both internally and externally and ability to communicate with other members of the team.
Desirable Skills:
- Data Warehouse/Business Objects experience.
- Knowledge/experience of 3rd line software support.
- Jira/Confluence knowledge.
- Supporting external customers using remote software.
- Experience of monitoring software/server administration.
- Knowledge of Social Care/Education software support/processes.
-
IT Application Support Specialist
4 weeks ago
Leeds, Leeds, United Kingdom Pharmacy2U Ltd Full timeAbout the RoleWe are seeking a highly skilled IT Application Support Specialist to join our team at Pharmacy2U Ltd. As an IT Application Support Specialist, you will be responsible for providing technical support for our business-critical applications, troubleshooting and resolving application issues, and ensuring seamless day-to-day operation of IT...
-
IT Application Support Specialist
2 weeks ago
Leeds, Leeds, United Kingdom Pharmacy 2U Limited Full timeAbout the Role:We are seeking a skilled IT Application Support Specialist to join our team at Pharmacy 2U Limited. As a key member of our IT department, you will provide first and second-line support for our internal and external business applications. Your role will involve monitoring and maintaining application performance, availability, and security.Key...
-
IT Application Support Specialist
1 month ago
Leeds, Leeds, United Kingdom Pharmacy 2U Limited Full timeJob DescriptionWe are seeking an IT Application Support Specialist to provide technical support for our business-critical applications.The successful candidate will have extensive experience in an IT support or application support role with proficiency in Linux and networking fundamentals (TCP/IP, DNS, VPN) and SQL, Oracle, Active Directory, Group Policy,...
-
Application Support Specialist
1 month ago
Leeds, Leeds, United Kingdom System C Full timeJob DescriptionWe are seeking an Application Support Specialist to support local authorities in utilising Liquidlogic's market leading Education and Social Services and Case Management software.Duties and Responsibilities:Provide 2nd and 3rd line support functions as part of the Application Support team.Investigate, analyse and problem-solve Incidents raised...
-
Application Support Specialist
3 days ago
Leeds, Leeds, United Kingdom Workonblockchain Full timeJob DescriptionWe are seeking an experienced Application Support Specialist to join our team at Workonblockchain. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients across various channels.About the RoleThis is an exciting opportunity for a motivated individual to take on a challenging role...
-
Application Support Specialist
1 month ago
Leeds, Leeds, United Kingdom Markel International Services Ltd Full timeAbout the Role:We are seeking a highly skilled Application Support Analyst to join our team at Markel International Services Ltd. As an Application Support Analyst, you will be responsible for providing technical support and maintenance for insurance, legal, and tax-related applications.Key Responsibilities:Configure Dynamics 365 applications according to...
-
Application Support Specialist
4 weeks ago
Leeds, Leeds, United Kingdom Markel International Services Ltd Full timeAbout the Role:We are seeking an experienced Application Support Analyst to join our team at Markel International Services Ltd. The successful candidate will be responsible for providing technical support and maintenance for insurance, legal and tax related applications.Key Responsibilities:Configure Dynamics 365 applications according to business...
-
Application Support Specialist
4 weeks ago
Leeds, Leeds, United Kingdom System C Full timeJob DescriptionWe are seeking an Application Support Specialist to support local authorities in utilising Liquidlogic's market leading Education and Social Services and Case Management software.Key Responsibilities:Investigate, analyse and problem-solve Incidents raised via our Incident Management System, Jira.Use application log files, SQL and other...
-
Application Support Specialist
4 weeks ago
Leeds, Leeds, United Kingdom DAZN Full timeAre you passionate about live sports?DAZN is one of the fastest growing streaming companies in the world, streaming over 40 different sports from more than 300 leagues in over 200 countries.Our application support team sits at the heart of the business, providing 1st line support 24 hours a day, 7 days a week, 365 days a year.This is an exciting opportunity...
-
Application Support Specialist
4 weeks ago
Leeds, Leeds, United Kingdom DAZN Full timeAbout the RoleWe are seeking an experienced Application Support Specialist to join our 24x7 application support team at DAZN. As a key member of our team, you will be responsible for providing application support and acting as the first point of contact for customer impacting incidents.Key ResponsibilitiesProvide application support and act as first...
-
Technical Application Support Specialist
7 days ago
Leeds, Leeds, United Kingdom Interface Recruitment UK Full timeWe are seeking a skilled Technical Application Support Specialist to join our team. This is an exciting opportunity to work with a major technology led organisation that facilitates the management and control of financial information for their end clients.Salary 25k to 40k (salary commensurable with experience)As a Technical Application Support Specialist,...
-
Crime Support Specialist
4 weeks ago
Leeds, Leeds, United Kingdom Victim Support Full timeCrime Support SpecialistAt Victim Support, we're committed to providing specialist support services for people affected by crime. As a Crime Support Specialist, you'll play a vital role in delivering this support, working closely with our team to provide practical and emotional support to victims.Key Responsibilities:Provide specialist support services to...
-
Technical Application Support Specialist
3 weeks ago
Leeds, Leeds, United Kingdom AppCheck Ltd Full timeAbout the RoleWe are seeking a skilled Technical Application Support Specialist to join our team at AppCheck Ltd. As a key member of our support team, you will provide expert technical guidance and support to our customers, helping them to optimize their use of our vulnerability scanning services.Your primary responsibility will be to investigate and respond...
-
Crime Support Specialist
4 weeks ago
Leeds, Leeds, United Kingdom Victim Support Full timeCrime Support SpecialistVictim Support is seeking a Crime Support Specialist to provide specialist support services for people affected by crime. As a Service Delivery Volunteer, you will work directly with victims and/or alongside staff to make a difference in their lives.Key Responsibilities:Provide practical and emotional support to victims of crimeWork...
-
Application Support Specialist for Sage X3
3 weeks ago
Leeds, Leeds, United Kingdom Interface Recruitment UK Full timeJob Title: Application Support Specialist for Sage X3Job Summary: We are seeking an experienced Application Support Specialist to join our team and provide expert support for Sage X3 ERP system.Key Responsibilities:Provide first, second, and third-line support to users via phone, email, and desk-side assistance.Develop and maintain strong relationships with...
-
Female Support Worker
4 weeks ago
Leeds, Leeds, United Kingdom Creative Support Full time**About the Role**We are seeking a highly motivated and enthusiastic Female Support Worker to join our team at Creative Support. As a specialist in autism care, you will provide person-centred support to adults with Autistic Spectrum conditions and additional learning disabilities and mental health support needs.**Key Responsibilities**Provide specialist...
-
Senior IT Applications Specialist
4 weeks ago
Leeds, Leeds, United Kingdom Interface Recruitment UK Full timeJob Title: Senior IT Applications SpecialistJob Summary: We are seeking a highly skilled Senior IT Applications Specialist to join our team at Interface Recruitment UK. As a Senior IT Applications Specialist, you will be responsible for providing expert-level support for our clients' IT applications, including deployment, configuration, and application...
-
Administrative Support Specialist
4 weeks ago
Leeds, Leeds, United Kingdom Victim Support Full timeAdministrative Support SpecialistWe are seeking an Administrative Support Specialist to join our team at Victim Support. In this role, you will provide administrative support across a range of functions within the Homicide Service, including managing Excel spreadsheets, inputting and raising invoices, and managing calls to and from a range of people.You will...
-
Specialist Support Professional
6 hours ago
Leeds, Leeds, United Kingdom Beacon Support Full timeBeacon Support Ltd. is a dynamic organization dedicated to providing specialist support services. As a Specialist Support Professional, you will play a vital role in assisting Higher Education students with disabilities and mental health conditions through one-to-one support.About the Role:You will work closely with students to encourage coping strategies,...
-
Database Applications Specialist
3 weeks ago
Leeds, Leeds, United Kingdom Interface Recruitment UK Full timeJob Title: Database Applications SpecialistAre you a skilled Database Administrator with a passion for SQL Server? Do you have experience in supporting complex database estates and resolving critical issues? We are seeking a talented individual to join our team as a Database Applications Specialist.Key Responsibilities:Support and maintain complex database...