Application Support Specialist

1 month ago


Leeds, Leeds, United Kingdom Markel International Services Ltd Full time

About the Role:

We are seeking a highly skilled Application Support Analyst to join our team at Markel International Services Ltd. As an Application Support Analyst, you will be responsible for providing technical support and maintenance for insurance, legal, and tax-related applications.

Key Responsibilities:

  • Configure Dynamics 365 applications according to business requirements.
  • Customise and configure workflows to facilitate D365 integration with other applications.
  • Develop and test detailed functional designs for business solution components.
  • Supervise application build, test, and deploy activities.
  • Plan and execute data conversion activities.
  • Drive test planning and execution.
  • Provide technical support and troubleshooting for Dynamics 365 issues.
  • Evaluate the current state of Microsoft Dynamics 365, strategising improvements and maximising existing processes.
  • Participate in project and implementation activity to support service readiness ahead of go-live.
  • Provide post-implementation support and training to users.
  • Provide first and second-level support for insurance, legal, and tax applications.
  • Work closely with the IT Security team to ensure all IT Support services satisfy internal and external risks and compliance requirements.
  • Provide training and support to the core customer base.
  • Maintain and support improvement initiatives associated with Markel's CMDB.
  • Ensure that all information, whether in the CMDB or in other supporting applications such as Confluence, is an accurate reflection of Markel's IT estate.

Requirements:

  • A demonstrable record of D365 application configuration.
  • A deep understanding of D365 products and client applications.
  • Knowledge of business application integration.
  • Excellent problem-solving and analytical skills.
  • Effective communication and interpersonal abilities.
  • Proven experience in application support.
  • Experience with Power Platform and Power Apps solutions would be desirable.
  • Familiarity with Agile and Scrum methodologies.
  • Experience with insurance software applications would be desirable.

About Markel:

Markel Group (NYSE – MKL) is a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.

What We Offer:

  • A great starting salary plus annual bonus and strong benefits package.
  • 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave.
  • Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan, as well as other great benefits on offer.
  • Countless opportunities to learn new skills and develop in your career, and we can provide the support needed to do just that.


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