Application Support Specialist
4 weeks ago
We are seeking a skilled Application Support Specialist to join our team at Fruition IT.
Role Overview
The successful candidate will provide 3rd line support across a portfolio of applications, taking ownership of incident and problem resolution, as well as providing maintenance and quality improvements to the application suite.
Key Responsibilities
- Take ownership of incidents, problems, and requests, determining appropriate actions.
- Utilize ServiceNow for incident, change, and problem management.
- Progress support requests, keeping stakeholders informed.
- Develop hardware/software installation plans and follow specifications.
- Drive continual improvement, sharing insights to enhance team performance and maturity.
- Provide strong levels of customer service within IT Support.
- Desirable knowledge of Windows Server 2012-2019.
- SQL.
- CRM, ideally InterAction+ or a legal specific CRM.
- ServiceNow.
Requirements
- Strong background in SQL, CRM, Jira, and ServiceNow.
- Ability to work in a remote environment with occasional on-site visits.
- Excellent communication and problem-solving skills.
About Fruition IT
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
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