Integrated Therapies Outpatient Reception Team Lead

7 months ago


Bury St Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

Job Purpose To be the Outpatient Clinical Administrator to the Integrated Therapies Service, to be based at the Integrated Therapies Outpatient Department. To be responsible for the provision of the day-to-day administration of the Outpatient Therapy Service covering Physiotherapy, Occupational Therapy, Voice Therapy and Lymphoedema Service. To be responsible for the processing and scheduling of all Therapies Outpatient clinic appointments, liaising with patients and internal and external clinical staff as required To line manage the Therapies Outpatients A&C staff. To carry out information analysis using excel or other tools on Outpatient data to produce and present timely and appropriate routine and ad hoc reporting in support of performance management, service planning and clinical governance, using complex data from several sources.

To liaise with Estates & Facilities Team as required ensuring the smooth running of clinics and maintenance of rooms and equipment in Outpatient areas on and off site. To liaise with Lymphoedema Support Suffolk (LSS) to ensure the Lymphoedema Service is represented at all LSS meetings and to encourage a close working relationship between the services. To support the Business Manager in liaison with the Drovers House Facilities Team as required ensuring the smooth running of clinics and maintenance of rooms and equipment at the location.



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