Integrated Therapies Appointments Officer

4 weeks ago

Bury St Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

Please see the full job description for more detail JOB PURPOSE To provide comprehensive management of appointments system for Physiotherapy, Speech & Language, Occupational Therapy & Lymphoedema Outpatients. To provide a professional reception service to patients and visitors to the Integrated Therapies Department. To ensure the timely processing of referrals to the Integrated Therapies Outpatient Department. To provide a professional and efficient clerical service to the clinical and admin team.

Communication and Team Working To provide a welcoming, efficient and polite service to patients regarding the booking of therapy outpatient appointments using agreed systems and practices. To use information from referrals to ensure they are directed to the appropriate clinicians, flagging urgent cases as required. To liaise with the Outpatient Reception Team Lead and senior clinicians to ensure capacity matches demand and highlight capacity issues as they arise. To ensure that all referrals received to the service are managed appropriately and in a timely fashion, highlighting any problems to senior staff as soon as they are identified.

To deal with all telephone calls in a polite and efficient manner, re-routing inappropriate calls to the relevant areas. To respond to detailed enquiries from patients and clinicians, some of which may require further research, in a polite and timely manner. To work flexibly in support of the service and to cover sickness and annual leave absences. To participate in weekend rotas as requested, in support of the Integrated Therapy Service.

To ensure that all tasks are completed wherever possible, prior to the end of shift and that comprehensive handover notes are passed on as required. To ensure that any problems or urgent work are addressed as a priority on a daily basis, communicating any issues to the Outpatient Reception Team Lead and/or senior clinical staff. To cancel and rearrange patient appointments where necessary to meet the needs of the service, using tact and sensitivity at all times. Planning and Organising To support the Outpatient Reception Team Lead in maintaining the accuracy of the electronic appointing system, liaising with IT as required to achieve this.

To ensure that all clinic slots are actively managed to ensure the smooth running of the service and enable maximum clinic utilisation and highlighting waiting list numbers to senior staff. To ensure that all annual leave, study leave and other planned absences for clinical staff, are accurately reflected on the electronic appointing system. To ensure that own annual leave or other planned absence is requested in a timely fashion and to ensure cover is arranged for such occasions. To be responsible for the organisation of all reception files to ensure they are kept up to date and accurate and to ensure they stored in a secure manner in accordance with Trust policy.

To send out and collate relevant documentation to patients for any specific studies or audits as requested by clinical staff. In the absence of the Outpatient Reception Team Lead deal with complex enquiries or daily issues that may arise. To have a working knowledge of Bookwise to be able to check live clinic room bookings, make and cancel bookings and deliver basic training as required. Monitoring, Analysis and Evaluation Assist in meeting 18 week targets and other targets as identified by the Outpatient Clinical Lead Physio, Integrated Therapies Business Manager and senior clinical staff.

Be able to investigate and update the PTL (patient tracking list) and PIFU PTL (Patient Initiated Follow Up, patient tracking list), reporting any complex issues to the Outpatient Reception Team Lead. To identify and prioritise appointments as indicated by triage staff/highlighted by referrer. To understand the fundamentals of demand and capacity and work with clinicians and the Outpatient Reception Team Lead to maintain/reduce waiting times whenever possible. Managing Resources Complete stationery orders for Purchasing Department as requested by departmental staff.

Manage stationery stores cupboard and ensure reception area is stocked with necessary stationery at all times. To ensure that all resources are correctly utilised in the management of patient appointments and data inputting. Report departmental facilities issues in a timely way via the FMFirst Portal. Training and Teaching To ensure that personal mandatory training is completed and maintained in line with Trust policy.

To identify own needs for personal development, education and training. To assist in the training of new staff (including temporary staff) to ensure they have a thorough understanding of the processes of the reception and appointments service. To attend regular 1:1s with the Outpatient Reception Team Lead.

  • Integrated Therapies Appointments Officer

    4 weeks ago

    Bury St. Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

    Integrated Therapies Outpatients Appointment Officer 35hours per week Do you have excellent communication and administrative skills? Do you enjoy working with people? Do you have high standards of customer care? An exciting opportunity has arisen for an appointments officer to join our friendly and professional team within the Integrated Therapies...

  • Integrated Therapies Outpatient Reception Team Lead

    2 months ago

    Bury St. Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

    Job Purpose To be the Outpatient Clinical Administrator to the Integrated Therapies Service, to be based at the Integrated Therapies Outpatient Department. To be responsible for the provision of the day-to-day administration of the Outpatient Therapy Service covering Physiotherapy, Occupational Therapy, Voice Therapy and Lymphoedema Service. To be...

  • Head of Integrated Therapies

    4 weeks ago

    Bury St. Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

    Head of Integrated Therapies -Band 8C -Community and Integrated services - 37.5hours per week Will be part of Community Manager on Call Rota -On Occasion required to work over 7 days West Suffolk Foundation Trust has an exciting opportunity to provide the leadership and strategic direction for the diverse AHP services within Integrated Therapies. We are...

  • Rehabilitation Assistant

    1 week ago

    Bury St. Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

    Rehabilitation Assistant (Band 2 progressing to Band 3 on completion of a L3 qualification and/or required competencies) Permanent 37.5hours per week or part time considered Are you interested in working in an acute healthcare environment? Are you able to motivate, encourage and support others? Are you keen to be part of a team providing rehabilitation...

  • Rehabilitation Assistant

    1 week ago

    Bury St. Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

    Please see the full job description for more detail Job summary: To assist the rehab teams (physiotherapy/occupational therapy) in providing rehabilitation by carrying out supportive clinical and non-clinical duties in a range of locations as required. To work independently on a one-to-one basis with patients to encourage independence under the guidance of...

  • Head of Integrated Therapies

    2 weeks ago

    Bury St, Suffolk, United Kingdom West Suffolk NHS Foundation Trust Full time

    Head of Integrated Therapies -Band 8C -Community and Integrated services - 37.5hours per weekWill be part of Community Manager on Call Rota -On Occasion required to work over 7 daysWest Suffolk Foundation Trust has an exciting opportunity to provide the leadership and strategic direction for the diverse AHP services within Integrated Therapies.We are looking...

  • Administrator - Therapies & Ints Central Admin Team

    3 weeks ago

    Bury St. Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

    Please see the full job description fore more information JOB SUMMARY To act as the Administrator within the Central Admin Team to both the Integrated Therapies services and the Adult Community Integrated Neighbourhood teams. To support the Business Manager & Central Admin Team Manager on the provision of day-to-day administration to Integrated Therapies and...

  • Telephone Appointments Officer

    3 months ago

    Bury St. Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

    We are looking to expand our dedicated team of Appointments Officers, have you got what we need? We are looking for staff with call handling experience, excellent multitasking skills, are good problem solvers and enjoy a challenge. We are a team who handle new patient referrals that come into the Trust from our primary care partners. In most cases, we are...

  • Customer Service Representative

    1 month ago

    Bury St Edmunds, United Kingdom Time Appointments Full time

    Time Appointments are delighted to be working with one of Suffolk’s leading road hauliers, a family-owned business, that are looking for a Customer Service Representative to join their team. This is an excellent opportunity for someone looking to begin their career within a fantastic company with the opportunity of professional development and...

  • Customer Service Representative

    4 weeks ago

    Bury St Edmunds, United Kingdom Time Appointments Full time

    Time Appointments are delighted to be working with one of Suffolk’s leading road hauliers, a family-owned business, that are looking for a Customer Service Representative to join their team. This is an excellent opportunity for someone looking to begin their career within a fantastic company with the opportunity of professional development and...

  • Telephone Appointments Officer

    2 weeks ago

    Bury St, Suffolk, United Kingdom West Suffolk NHS Foundation Trust Full time

    Please see job description for full detailsKEY TASKS:1. Communication and Team Working a. Will seek guidance from the TAC Manager or Trust clinicians when addressing TAC issues/discrepancies related to their specific clinical specialties.b. In support of the TAC Team will undertake all tasks in a timely, accurate manner while maintaining the highest...

  • Customer Service Representative

    4 weeks ago

    Bury St Edmunds, United Kingdom Time Appointments Full time

    Time Appointments are delighted to be working with one of Suffolk’s leading road hauliers, a family-owned business, that are looking for a Customer Service Representative to join their team. This is an excellent opportunity for someone looking to begin their career within a fantastic company with the opportunity of professional development and...

  • Assistant Practitioner

    3 weeks ago

    Bury St. Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

    **Band 4 Assistant Practitioner** **Early Intervention Team - Full time or part time considered** **Permanent** **We currently have a vacancy for a permanent a full - time or part time Band 4 Assistant Practitioner to work within Integrated Therapies as part of the Early Intervention Team (EIT). The team is a multi - disciplinary team made up of:...

  • Telephone Appointments Officer

    3 days ago

    Bury St. Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

    **Please see job description for full details. KEY TASKS**: 1. Communication and Team Working a. Will seek guidance from the TAC Manager or Trust clinicians when addressing TAC issues/discrepancies related to their specific clinical specialties. b. In support of the TAC Team will undertake all tasks in a timely, accurate manner while maintaining the highest...

  • Customer Service Representative

    2 weeks ago

    Bury St Edmunds, United Kingdom TIME Appointments Ltd Full time

    Time Appointments are delighted to be working with one of Suffolk’s leading road hauliers, a family-owned business, that are looking for a Customer Service Representative to join their team. This is an excellent opportunity for someone looking to begin their career within a fantastic company with the opportunity of professional development and...

  • Clerical Officer

    3 weeks ago

    Bury St. Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

    An exciting opportunity has arisen within the Women’s and Children’s Clinic Support Services Division for a member of the health Records Team. Band 3 22.5 hours per week. Usual hours 08.30-17.00. The post holder will have their time split between office admin and main outpatient’s clinic reception. The Post holder will require: - NVQ/BTEC/ILM Level 3...

  • HR Advisor

    4 days ago

    Bury St Edmunds, United Kingdom Time Appointments Full time

    Time Appointments are pleased to be working with a steadily expanding company in Bury St Edmunds who are now looking for a HR Advisor to provide core support to their HR team.This role is perfect for someone looking to work on a variety of HR related tasks in a fast paced environment within a growing business.Key Responsibilities:· Day to day HR management...

  • Marketing Account Manager

    3 weeks ago

    Bury St. Edmunds, United Kingdom TIME Appointments Ltd Full time

    Time Appointments are excited to be working on behalf of a fast-growing marketing company based in Bury St. Edmunds, who are looking for a Marketing Account Manager to join their creative and innovative team! Our client offers some fantastic benefits including hybrid working, 25 days holiday, bespoke learning and development plans, social events, and early...

  • Admin Assistant

    2 months ago

    Bury St. Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

    Please see the full job description for more information JOB PURPOSE To act as the Central Administrative Assistant to both the Integrated Therapies service and the Adult Community Integrated Neighbourhood teams. To undertake the day to day administrative duties of the central admin team. To support the management and co-ordination of Mandatory Training...

  • Appointment Facilitator

    2 weeks ago

    Bury St, Suffolk, United Kingdom West Suffolk NHS Foundation Trust Full time

    An exciting opportunity has arisen for an Endoscopy Appointments Facilitator to join a busy and growing Endoscopy department. This role involves working closely with other members of the team, Consultants and Nurse Endoscopists to ensure the efficient management of our patient pathways.The successful applicant will have: A minimum of 1 years experience in a...