Integrated Therapies Appointments Officer

7 months ago

Bury St Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

Please see the full job description for more detail JOB PURPOSE To provide comprehensive management of appointments system for Physiotherapy, Speech & Language, Occupational Therapy & Lymphoedema Outpatients. To provide a professional reception service to patients and visitors to the Integrated Therapies Department. To ensure the timely processing of referrals to the Integrated Therapies Outpatient Department. To provide a professional and efficient clerical service to the clinical and admin team.

Communication and Team Working To provide a welcoming, efficient and polite service to patients regarding the booking of therapy outpatient appointments using agreed systems and practices. To use information from referrals to ensure they are directed to the appropriate clinicians, flagging urgent cases as required. To liaise with the Outpatient Reception Team Lead and senior clinicians to ensure capacity matches demand and highlight capacity issues as they arise. To ensure that all referrals received to the service are managed appropriately and in a timely fashion, highlighting any problems to senior staff as soon as they are identified.

To deal with all telephone calls in a polite and efficient manner, re-routing inappropriate calls to the relevant areas. To respond to detailed enquiries from patients and clinicians, some of which may require further research, in a polite and timely manner. To work flexibly in support of the service and to cover sickness and annual leave absences. To participate in weekend rotas as requested, in support of the Integrated Therapy Service.

To ensure that all tasks are completed wherever possible, prior to the end of shift and that comprehensive handover notes are passed on as required. To ensure that any problems or urgent work are addressed as a priority on a daily basis, communicating any issues to the Outpatient Reception Team Lead and/or senior clinical staff. To cancel and rearrange patient appointments where necessary to meet the needs of the service, using tact and sensitivity at all times. Planning and Organising To support the Outpatient Reception Team Lead in maintaining the accuracy of the electronic appointing system, liaising with IT as required to achieve this.

To ensure that all clinic slots are actively managed to ensure the smooth running of the service and enable maximum clinic utilisation and highlighting waiting list numbers to senior staff. To ensure that all annual leave, study leave and other planned absences for clinical staff, are accurately reflected on the electronic appointing system. To ensure that own annual leave or other planned absence is requested in a timely fashion and to ensure cover is arranged for such occasions. To be responsible for the organisation of all reception files to ensure they are kept up to date and accurate and to ensure they stored in a secure manner in accordance with Trust policy.

To send out and collate relevant documentation to patients for any specific studies or audits as requested by clinical staff. In the absence of the Outpatient Reception Team Lead deal with complex enquiries or daily issues that may arise. To have a working knowledge of Bookwise to be able to check live clinic room bookings, make and cancel bookings and deliver basic training as required. Monitoring, Analysis and Evaluation Assist in meeting 18 week targets and other targets as identified by the Outpatient Clinical Lead Physio, Integrated Therapies Business Manager and senior clinical staff.

Be able to investigate and update the PTL (patient tracking list) and PIFU PTL (Patient Initiated Follow Up, patient tracking list), reporting any complex issues to the Outpatient Reception Team Lead. To identify and prioritise appointments as indicated by triage staff/highlighted by referrer. To understand the fundamentals of demand and capacity and work with clinicians and the Outpatient Reception Team Lead to maintain/reduce waiting times whenever possible. Managing Resources Complete stationery orders for Purchasing Department as requested by departmental staff.

Manage stationery stores cupboard and ensure reception area is stocked with necessary stationery at all times. To ensure that all resources are correctly utilised in the management of patient appointments and data inputting. Report departmental facilities issues in a timely way via the FMFirst Portal. Training and Teaching To ensure that personal mandatory training is completed and maintained in line with Trust policy.

To identify own needs for personal development, education and training. To assist in the training of new staff (including temporary staff) to ensure they have a thorough understanding of the processes of the reception and appointments service. To attend regular 1:1s with the Outpatient Reception Team Lead.

  • Integrated Therapies Appointments Officer

    7 months ago

    Bury St. Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

    Integrated Therapies Outpatients Appointment Officer 35hours per week Do you have excellent communication and administrative skills? Do you enjoy working with people? Do you have high standards of customer care? An exciting opportunity has arisen for an appointments officer to join our friendly and professional team within the Integrated Therapies...

  • Rehabilitation Assistant

    6 months ago

    Bury St. Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

    Rehabilitation Assistant (Band 2 progressing to Band 3 on completion of a L3 qualification and/or required competencies) Permanent 37.5hours per week or part time considered Are you interested in working in an acute healthcare environment? Are you able to motivate, encourage and support others? Are you keen to be part of a team providing rehabilitation...

  • Rehabilitation Assistant

    6 months ago

    Bury St. Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

    Please see the full job description for more detail Job summary: To assist the rehab teams (physiotherapy/occupational therapy) in providing rehabilitation by carrying out supportive clinical and non-clinical duties in a range of locations as required. To work independently on a one-to-one basis with patients to encourage independence under the guidance of...

  • Administrator - Therapies & Ints Central Admin Team

    7 months ago

    Bury St. Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

    Please see the full job description fore more information JOB SUMMARY To act as the Administrator within the Central Admin Team to both the Integrated Therapies services and the Adult Community Integrated Neighbourhood teams. To support the Business Manager & Central Admin Team Manager on the provision of day-to-day administration to Integrated Therapies and...

  • Occupational Therapy Lead Position

    2 weeks ago

    Bury St, Suffolk, United Kingdom NHS Full time

    Join Our Team as a Band 6 Occupational TherapistWe are seeking a skilled and motivated Occupational Therapist to join our Integrated Therapy Services team at West Suffolk NHS Foundation Trust. As a key member of our team, you will contribute to delivering high-quality care and support to our patients, working closely with other healthcare professionals to...

  • Part-time Occupational Therapy Role

    2 weeks ago

    Bury St, Suffolk, United Kingdom West Suffolk NHS Foundation Trust Full time

    Community Occupational Therapist OpportunityWe are seeking a skilled and experienced Occupational Therapist to join our community health team in Mildenhall. As a part-time employee, you will work with adults with physical disabilities to achieve quality of life and independence.Conduct holistic assessments and deliver therapy interventions to support...

  • Clerical Officer

    7 months ago

    Bury St. Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

    An exciting opportunity has arisen within the Women’s and Children’s Clinic Support Services Division for a member of the health Records Team. Band 3 22.5 hours per week. Usual hours 08.30-17.00. The post holder will have their time split between office admin and main outpatient’s clinic reception. The Post holder will require: - NVQ/BTEC/ILM Level 3...

  • Therapist Opportunities in Integrated Care

    1 week ago

    Bury St, Suffolk, United Kingdom West Suffolk NHS Foundation Trust Full time

    About This Opportunity:West Suffolk NHS Foundation Trust is seeking a motivated and experienced Occupational Therapist to join our Integrated Therapy Services team. As a senior member of the team, you will work closely with healthcare professionals to deliver high-quality patient care and drive service improvements.Key Responsibilities:To provide expert...

  • Recruitment Resourcer

    7 months ago

    Bury St. Edmunds, United Kingdom Prime Appointments Full time

    **£24,000 - £26,000 p/a** **Permanent** **Bury St Edmunds, Suffolk** **Recruitment Resourcer** Prime Appointments Recruitment Agency is a highly successful and well-established family-run recruitment agency, with offices in Suffolk & Essex. Due to growth and expansion, we are recruiting for a Recruitment Resourcer to join our team in Bury St Edmunds...

  • Administrator

    2 weeks ago

    Bury St Edmunds, United Kingdom Time Appointments Full time

    We are thrilled to be working on behalf of an award-winning company based in Bury St Edmunds who are looking for an Administrator to join their team.The successful candidate will work closely with a variety of departments and administrative teams to ensure compliance and support for the smooth execution of the business.Key Responsibilities: * Book and...

  • Admin Assistant

    8 months ago

    Bury St. Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

    Please see the full job description for more information JOB PURPOSE To act as the Central Administrative Assistant to both the Integrated Therapies service and the Adult Community Integrated Neighbourhood teams. To undertake the day to day administrative duties of the central admin team. To support the management and co-ordination of Mandatory Training...

  • Integrated Neighbourhood Team Coordinator

    6 months ago

    Bury St. Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

    The INT team members are based in the new, contemporary building at the Mildenhall Hub and the Brandon Health and Leisure Centre just off the main road at Brandon. The Health Centres are the base for a wide range of other health professionals and agencies including Adult Social Care, so we are able to work together in a fully integrated way. The successful...

  • C & I Technician

    2 weeks ago

    Bury St Edmunds, United Kingdom Prime Appointments Full time

    An amazing opportunity for an experienced C&I Technician has arisen with a leading company based in Bury St. Edmunds! This role is ideal for a technician with a strong background in installing, commissioning and calibrating. With a diverse range of responsibilities, this position can offer you dynamic fieldwork, customer interaction and technical challenges...

  • C&I Technician

    4 weeks ago

    Bury St Edmunds, United Kingdom Prime Appointments Full time

    An amazing opportunity for an experienced C&I Technician has arisen with a leading company based in Bury St. Edmunds! This role is ideal for a technician with a strong background in installing, commissioning and calibrating. With a diverse range of responsibilities, this position can offer you dynamic fieldwork, customer interaction and technical challenges...

  • Admin Assistant

    6 months ago

    Bury St. Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

    Therapies & INT Administration Team - Band 3 Administrative Assistant Full and part time posts available Permanent **Post 1**: 22.5hours or hours to be negotiated. **Post 2**: 37.5hours An exciting opportunity has arisen for a full time and a part time administrative assistant to join our friendly and professional admin team providing high quality...

  • Speech and Language Therapy Assistant

    6 months ago

    Bury, United Kingdom Northern Care Alliance NHS Group Full time

    **Job overview**: We are looking for an assistant to join our friendly and innovative Speech & Language Therapy Team. The post holder will provide assistance to the Speech & Language Therapy Service with specific activities as delegated by and under the supervision of a qualified Speech & Language Therapist. The role will involve working with patients who...

  • Rehabilitation Assistant

    7 months ago

    Bury St. Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

    Please see the full job description for more detail Job Summary To assist the rehab teams (physiotherapy/occupational therapy) in providing rehabilitation by carrying out supportive clinical and non-clinical duties in a range of locations as required. To work independently on a one-to-one basis with patients to encourage independence under the guidance of...

  • Regional Sales Manager

    4 weeks ago

    Bury St Edmunds, United Kingdom Prime Appointments Full time

    A manufacturing and production client of ours in the Bury St Edmunds area are recruiting a Regional Sales Manager (covering Central/South East and South West) to join their team. This is a full-time permanent position working Monday - Friday 8.30am - 5.00pm and paying negotiable salary depending on experience. Reporting to the Managing Director, key duties...

  • Administration Assistant

    6 months ago

    Bury St. Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

    An exciting opportunity has arisen for a full time administrative assistant to join our friendly and professional admin team providing high quality support to over 650 staff within the Integrated Therapies and Integrated Neighbourhood Teams across West Suffolk Hospital and the Local Community Services. We are looking for a conscientious individual with...

  • Part-Time Band 6 Occupational Therapy Role

    1 week ago

    Bury St, Suffolk, United Kingdom West Suffolk NHS Foundation Trust Full time

    About the JobThis role involves working autonomously in the community, assisting individuals with long-term conditions, palliative conditions, and rehabilitation needs to achieve quality of life and independence.You will collaborate with healthcare professionals and our wider multidisciplinary team to provide an integrated service, commit to providing a high...