Customer Complaints Officer
7 months ago
We are currently working with a Local Authority who are looking for two complaints officers to work within the new Customer Experience team in Customer Access & Digital Services and to support the centralisation of the Directorate feedback process.,
- Be the first point of contact in relation to feedback to the Directorate, ensuring collation of information and producing high quality responses to residents
- Work as a member of the Customer Experience central team, to oversee the effective and efficient running of the feedback processes, and ensuring that the Council is fulfilling its statutory and regulatory obligations
- Investigate and respond to complaints concerning the Directorate within agreed policies and practices to achieve satisfactory resolution for the customer
- Work with the Customer Standards Lead and colleagues in the Customer Experience Team to manage the directorate's customer feedback (compliments, comments & complaints)
- Deliver a high level of customer satisfaction with the feedback process through resolving as many complaints as possible at an early stage and finding opportunities to develop and maintain positive customer relationships
-
Customer Complaints Officer
6 months ago
Exeter, United Kingdom Venn Group Full timeWe are currently working with a Local Authority who are looking for two complaints officers to work within the new Customer Experience team in Customer Access & Digital Services and to support the centralisation of the Directorate feedback process. **Customer Complaints Officer** **Location**: South West - Fully Remote **IR35 Status**: Inside IR35 Your...
-
Customer Liaison Officer
1 month ago
Exeter, Devon, United Kingdom Mears Group PLC Full timeAbout the RoleWe are seeking a skilled Customer Liaison Officer to join our team at Mears Group PLC. As a key member of our customer service team, you will be responsible for supporting the resolution of front-line complaints and queries.Key ResponsibilitiesSupport the delivery of customer training to operational teams.Act as a Mears brand ambassador,...
-
Customer Liaison Officer
5 days ago
Exeter, Devon, United Kingdom LiveWest Full timeAbout the RoleWe are seeking a dedicated and proactive Customer Liaison Officer to act as the vital link between our customers and the Building Safety team at LiveWest.This role is ideal for individuals who are passionate about ensuring the safety and satisfaction of customers. As a key member of our team, you will ensure that our customers feel safe and...
-
Customer Service Operator
7 months ago
Exeter, United Kingdom ForFarmers Full timeCustomer Service - Fixed Term Contract, Exeter - What will you do? - As a Customer Service Advisor, you will deliver world class tailored customer service to both internal and external customers. As the first point of contact for customers you will listen to and review their needs, ensuring the best possible outcome for both the customer and ForFarmers. You...
-
Senior Officer
4 weeks ago
Exeter, Devon, United Kingdom NHS Devon Integrated Care Board Full timeAbout the RoleThe Senior Officer will be part of a team who manage informal and formal complaints received by NHS Devon. They will line manage and develop a small team, providing guidance and support. Throughout the role, the post holder will need to be confident at speaking with and writing to patients, families, and/or their advocates to provide guidance,...
-
Environmental Health Officer
2 months ago
Exeter, United Kingdom CV-Library Full timeJOB TITLE: Environmental Health Officer LOCATION: Exeter SALARY: £19.35/Hr The Employer: We are looking to fill the role of Environmental Health Officer, within a local authority environment, On behalf of a client who pride...
-
Environmental Health Officer
3 months ago
Exeter, United Kingdom RGB Recruitment Full timeJOB TITLE: Environmental Health OfficerLOCATION: Exeter SALARY: £19.35/HrThe Employer:We are looking to fill the role of Environmental Health Officer, within a local authority environment, On behalf of a client who pride themselves on being an investor in regard to customer satisfaction and as an employer.Their growth...
-
Customer Service Representative
3 weeks ago
Exeter, Devon, United Kingdom Alliance Automotive Group Full timeCustomer Service AdvisorWe are looking for a skilled Customer Service Advisor to join our team in Exeter. As a Customer Service Advisor, you will be responsible for providing exceptional customer service experience, responding to customer inquiries, and resolving customer complaints in a timely and professional manner.Key Responsibilities:Answering inbound...
-
Police Enquiry Officer Position
4 weeks ago
Exeter, Devon, United Kingdom Dorset Police Full timeJob Title: Police Enquiry OfficerJob Summary:The Police Enquiry Officer plays a vital role in supporting the Devon and Cornwall Police by being the first point of contact for reported crimes and incidents of a policing nature. This position involves providing an initial response to a wide range of enquiries from the public and other agencies, offering...
-
Customer Service Advisor
2 months ago
Exeter, United Kingdom CV-Library Full timeAre you a talented Customer Service Administrator looking for a new opportunity? Our client is a sustainable recycling organisation based in Exeter seeking a motivated individual to join their customer service team. As a Customer Service Administrator, you will play a crucial role in ensuring the delivery of exceptional service to their clients, while also...
-
Customer Service Advisor
6 months ago
Exeter, United Kingdom Hawk 3 Talent Solutions Full time**CUSTOMER SERVICE ADVISOR / EXETER** **Location**: Skypark, near Exeter Airport **Job type**: Permanent **Reporting to**: Assistant Customer Service Manager **Hours**: Monday to Friday 08:30am - 17:00pm **Salary**: £22,500 - £23,051 per annum Hawk 3 Talent Solutions, operating as an employment agency, are currently recruiting for a Customer Service...
-
Customer Service Advisor
5 months ago
Exeter, United Kingdom Stovax Group Full time**THE ROLE** Reporting directly to the Assistant Customer Services Manager, you will be taking calls from our retailers, answering queries and questions and accurately placing orders onto the database from a variety of sources. This role requires you to be able to multi task, whilst enjoying working in a fast paced environment with the ability to liaise...
-
Customer Service Advisor
5 days ago
Exeter, United Kingdom Office Angels Full timeAre you a talented Customer Service Administrator looking for a new opportunity? Our client is a sustainable recycling organisation based in Exeter seeking a motivated individual to join their customer service team. As a Customer Service Administrator, you will play a crucial role in ensuring the delivery of exceptional service to their clients, while also...
-
Customer Service Delivery Associate
4 days ago
Exeter, Devon, United Kingdom Booker Limited Full timeAbout the JobAs a Customer Service Delivery Associate, you will play a crucial role in ensuring that our customers receive their orders on time and in good condition. Your responsibilities will include accurately picking and dispatching goods, checking quality and shelf life, and providing exceptional customer service. You will work closely with our...
-
Environmental Health Officer
3 months ago
Exeter, United Kingdom Pertemps TM Full timeJOB TITLE: Environmental Health Officer LOCATION: Exeter SALARY: £19.35/Hr The Employer: We are looking to fill the role of Environmental Health Officer, within a local authority environment, On behalf of a client who pride themselves on being an investor in regard to customer satisfaction and as an employer....
-
Customer Service Officer
5 months ago
Exeter, United Kingdom Water Babies Full time**Do you fancy being part of something special?*** We are on the lookout for a dynamic and customer-focused individual to join our team as a Customer Service Officer within our Tech team. As a vital part of our service desk, you will play a pivotal role in ensuring our customers and users receive timely and friendly assistance to keep things running...
-
Customer Experience Director
1 day ago
Exeter, Devon, United Kingdom Alliance Automotive Group Full timeJob DescriptionThis is a unique opportunity to lead a dedicated team of customer service advisors, ensuring that every interaction reflects our commitment to excellence. As our Customer Service Manager, you'll be at the forefront of our mission to deliver outstanding service every day.About UsAlliance Automotive Group (AAG) is a leading distributor of light...
-
Office Administrative Assistant
6 months ago
Exeter, United Kingdom Domlyn Healthcare Full timeJob Overview: We are looking for an accomplished office administrator to support our growing domiciliary care service. The successful applicant will be working in conjunction with our care manager, care coordinators, care staff and directors to help deliver a high level of customer satisfaction. **Responsibilities**: - To be a professional first point of...
-
Exeter, Devon, United Kingdom Euro London Appointments Full timeJob Title: Customer Service Representative for German-Speaking ClientsSalary: £25,000 - £28,000 per annumAbout the RoleWe are seeking a highly skilled and detail-oriented German-speaking customer service representative to join our team in Exeter on a permanent basis.This role offers a hybrid working arrangement, providing you with the flexibility to...
-
Customer Service Coordinator
1 week ago
Exeter, United Kingdom Office Angels Full timeKey Responsibilities:Deliver exceptional customer service through accurate information provision and timely issue resolution.Prioritize workload to optimize efficiency and meet deadlines effectively.Provide solutions that create value for both the organization and clients.Communicate effectively through various channels, including phone, face-to-face, and...