Senior Officer
4 weeks ago
About the Role
The Senior Officer will be part of a team who manage informal and formal complaints received by NHS Devon. They will line manage and develop a small team, providing guidance and support. Throughout the role, the post holder will need to be confident at speaking with and writing to patients, families, and/or their advocates to provide guidance, support, and assurance relating to various NHS subject areas.
Main Responsibilities
Managing informal concerns and formal complaints over the telephone, by email, in writing, or in person.
Follow NHS Devon informal concerns and formal complaints policy and in line with the local authority social service and national health service complaints (England) regulations 2009.
Build relationships with internal colleagues, local NHS providers, and system providers to resolve informal concerns and formal complaints.
Working with the clients to understand their needs and agreeing a plan for resolution.
Create a platform for learning from complaints and ensuring actions plans are put in place.
Line management within the team to include following HR policies, holding regular one2one's, and development discussions.
Be involved in Patient Experience projects and where required lead with these, creating plans, deadlines, and delivering a successful outcome.
Maintain policies, procedures, and standard operating procedures.
Maintain internal training documents and material, to include delivering small training sessions.
Be a point of contact for both internal and external colleagues relating to patient experience subjects.
Attending internal and system meetings, which will include both informal and formal meetings.
Develop, create, and maintain various patient experience reporting.
About NHS Devon Integrated Care Board
NHS Devon Integrated Care Board is responsible for the majority of the county's NHS budget, and develops a plan to improve people's health, deliver high-quality care, and better value for money. The organisation is led by a diverse board, with an aim to improve people's lives in Devon wherever they live, to reduce health inequalities, and make sure we can deliver these services for the long term.
Key Skills and Experience
- Knowledge of administrative procedures, complaints management, or information analysis.
- Previous experience in complaints management and/or customer service.
- Working knowledge of the complaint regulations within Health & Social Care.
- Knowledge of administrative procedures, project management, or information analysis.
- Advanced keyboard skills, use of a range of software.
What We Offer
NHS Devon Integrated Care Board offers a range of benefits, including a competitive salary, a comprehensive training program, and opportunities for career development.
-
Senior Collections Officer
3 weeks ago
Exeter, Devon, United Kingdom National Trust Full timeAbout the RoleWe're seeking a Senior Collections Officer to join our team at Killerton. As the senior lead of the House Team, you'll manage a team of Collections & House Officers, Collections Assistants and volunteers to implement preventive conservation and cleaning programmes in the house to ensure excellent standards of care, delivering strategies to...
-
Senior Office Administrator
17 hours ago
Exeter, Devon, United Kingdom Devon in Sight Full time £26,460About Devon in SightWe are a leading charity supporting individuals with sight loss in Devon. Our award-winning team is dedicated to providing exceptional services and promoting independence.This exciting opportunity has arisen due to the retirement of our longstanding Head Office and Marketing Manager. As a key member of our team, you will play a vital role...
-
Senior Administrator and Exams Officer
4 weeks ago
Exeter, Devon, United Kingdom Axcis Education Recruitment Full timeSenior Administrator and Exams Officer – ExeterRole: Senior Administrator and Exams OfficerLocation: Alternative Provision in Exeter, DevonContract Type: Full-time, PermanentAbout the provision: Axcis are working with an Alternative Provision who are dedicated to creating a nurturing and supportive environment where every student can thrive. Their vision...
-
Senior Healthcare Estates Officer
1 month ago
Exeter, Devon, United Kingdom Finegreen Full timeJob Title: Senior Healthcare Estates OfficerFinegreen is seeking a highly skilled Senior Healthcare Estates Officer to join their team. The successful candidate will be responsible for delivering an annual programme of capital projects to improve the backlog and health and safety of the Trust estate.Key Responsibilities:Prepare and review the 5-year...
-
Senior Officer
4 weeks ago
Exeter, Devon, United Kingdom NHS Devon Integrated Care Board Full timeAbout the RoleThe NHS Devon Integrated Care Board is seeking a Senior Officer to join their team as a Patient Experience Specialist. This is an exciting opportunity to work in a dynamic and fast-paced environment, contributing to the delivery of high-quality patient care and experience.Key ResponsibilitiesSupport the Patient Experience function in planning...
-
Senior Administrator and Exams Officer
1 month ago
Exeter, Devon, United Kingdom Axcis Education Recruitment Full timeJob Summary:We are seeking a highly organized and detail-oriented Senior Administrator and Exams Officer to join our team at Axcis Education Recruitment. The successful candidate will be responsible for leading the administration team, ensuring smooth operations across the school, and overseeing the administration of all school exams.Key...
-
Senior Accountant
1 month ago
Exeter, Devon, United Kingdom Michael Page (UK) Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Accountant to join our Exeter office as an Accounting Manager. As a key member of our team, you will be responsible for managing a portfolio of clients, delivering high-quality accounting services, and contributing to the growth and development of our office.Key ResponsibilitiesManage a...
-
Senior Project Management Officer
1 month ago
Exeter, Devon, United Kingdom Landmark Information Group Full timeWe are seeking a highly skilled Senior Project Management Officer to join our team at Landmark Information Group. As a key member of our project management team, you will be responsible for delivering business requirements and overseeing the successful completion of multiple complex internal projects.The ideal candidate will have exceptional communication...
-
Academic Office Coordinator
1 month ago
Exeter, Devon, United Kingdom Sphere Solutions Full timeOffice Manager - ConstructionExeterWe are seeking an experienced Office Manager to work closely with the Managing Director of our Interiors specialist business to ensure the office & business is run smoothly.As the Office Manager, you will oversee the daily operations of the office, ensuring efficiency and professionalism in all aspects of administrative...
-
Senior Business Development Director
1 day ago
Exeter, Devon, United Kingdom Michael Page (UK) Full timeMichael Page (UK) OpportunityWe are seeking an experienced and ambitious Senior Business Development Director to join our team in Exeter. This is a fantastic opportunity for a qualified accountant to take on a leadership role, overseeing a significant-sized portfolio and developing client relationships.As a Business Services Director, you will have the...
-
Senior Private Client Solicitor
6 days ago
Exeter, Devon, United Kingdom Chadwick Nott - South West and South Wales Full timeChadwick Nott - South West and South Wales seeks a qualified Senior Private Client Solicitor to join their Exeter office.Educated individuals with at least 6 years of post-qualification experience in private client work are encouraged to apply for this opportunity.The ideal candidate will have expertise in estate and asset protection planning, drafting...
-
Senior Quantity Surveyor
3 weeks ago
Exeter, Devon, United Kingdom Carriera Full timeJob Title: Senior Professional Quantity Surveyor (MRICS)Job Overview: We are seeking a highly skilled Senior Quantity Surveyor to lead the commercial management of office fit-out and M&E projects, ensuring they are delivered to the highest standards.Key Responsibilities:Leading the commercial management of office fit-out and M&E projects, from inception...
-
Commercial Litigation Solicitor
4 weeks ago
Exeter, Devon, United Kingdom Chadwick Nott Full timeJob SummaryA Commercial Litigation Solicitor is sought to join a Devon multi-office practice, working from the Exeter office. This role will involve working closely with the head of department and senior lawyers on a varied commercial litigation caseload.Key ResponsibilitiesWorking on a mix of contentious probate, shareholder disputes, contract breaches,...
-
Office Manager
4 weeks ago
Exeter, Devon, United Kingdom Sphere Solutions Ltd Full timeJob Title: Office Manager - Construction SpecialistJob Summary:We are seeking an experienced Office Manager to join our team at Sphere Solutions Ltd. As a key member of our construction recruitment agency, you will play a vital role in ensuring the smooth operation of our office and business.Key Responsibilities:Oversee the daily operations of the office,...
-
Senior Officer
4 weeks ago
Exeter, Devon, United Kingdom NHS Devon Integrated Care Board Full timeAbout the RoleThe NHS Devon Integrated Care Board is seeking a highly skilled and experienced Senior Officer to join our team as a Patient Experience Specialist. This is an exciting opportunity to work with a diverse range of stakeholders, including patients, families, and healthcare professionals, to improve the quality of care and services provided by the...
-
Senior Quantity Surveyor
1 month ago
Exeter, Devon, United Kingdom Carriera Limited Full time £67,000Job Title: Senior Quantity SurveyorWe are seeking a highly skilled Senior Quantity Surveyor to join our team at Carriera Limited. As a Senior Quantity Surveyor, you will be responsible for leading the commercial management of office fit-out and M&E projects, ensuring they are delivered to the highest standards.Key Responsibilities:Leading the commercial...
-
Administrative Office Manager
17 hours ago
Exeter, Devon, United Kingdom Devon in Sight Full timeDevon in Sight is a leading charity supporting blind and partially sighted people in navigating their sight loss journeys. We are seeking an experienced Administrative Office Manager to join our award-winning team.This role offers a diverse range of duties, including core office functions, marketing, and event management. You will be a dynamic and confident...
-
Senior Accountant
1 month ago
Exeter, Devon, United Kingdom Clark Wood Full timeAccounts Senior OpportunityClark Wood is working with a highly respected firm of chartered accountants in Devon to find an experienced Accounts Senior for their Exeter office.The ideal candidate will have a background in general practice and be ACA or ACCA Qualified or Part Qualified. Consideration will also be given to those who are AAT Qualified or...
-
Senior Researcher
2 weeks ago
Exeter, Devon, United Kingdom Met Office Full timeAbout the RoleWe are seeking a highly skilled Senior Scientist to join our team at the Met Office. As a Senior Scientist, you will be responsible for leading and working on high impact projects using deep and/or broad scientific and technical insight to deliver the application of complex scientific and analytical methods to solve applied research...
-
Senior Business Administrator
4 weeks ago
Exeter, Devon, United Kingdom Novax Recruitment Ltd Full timeJob Summary:Novax Recruitment Ltd is seeking a highly skilled Senior Business Administrator to provide secretariat support and diary management for senior management. The ideal candidate will have experience in writing communications, administrative tasks, and MS Office proficiency.Key Responsibilities:• Provide secretariat support to senior management,...